closing things down

[wornout]

Wonder if anyone can help me?

Very often, infact almost every time I use my labptop now, when I am finished with whatever website I have been reading, when I try to close it down the main body disappears but the headings at the top of the page remain and it won't shut down.

The only way I can get rid of the page is if I go into Task Manager. This is a very new laptop and it has been working really well up until now.

The odd thing is that it has just started happening on my husband's laptop too.

Any ideas anyone?

 

[Specsnow]

Hi there,

First off, I will tell you that this definitely sounds like a spyware problem. The spyware is loading on your system through your browser and is running in the background, not really causing "damage", but just being pesky. I'd recommend running an anti-spyware scan with whatever program came with your PC. If you do not have a program, I'd recommend either PestPatrol (paid) or Ad-Aware (free).

I would check the installed add-ons in your browser as well. it is possible that those are what is causing the freezing when exiting as well. In most browsers, all you have to do is navigate to the settings or tools, and look for add-ons. Disable the ones that do not make any sense at all (e.g. randon letters, numbers or symbols; or words that do not exist).


Hope this helps.

 

[wornout]

Hello Specsnow,

Thank you for your reply. I left my laptop with a friend whilst I was away for a week and he seems to have sorted out the problem for now. Not sure what he did though so I will refer back to your post if it happens again.

I do have a problem with my printer now so I am about to start trying to sort that out.................watch this space!!!!!

Thank you again for your help.

Wornout