CM Storm Devastator Connection Problems

[trev43545]

Hey Guys Hopefully someone can help me, since ASUS, Cooler-Master, and Windows have all failed me.

Recently I have built my first custom desktop build (will have specs at the bottom) and I ordered a CM Storm Devastator Keyboard and Mouse Combo to replace my old mouse and keyboard which used the PS/2 port. Both the keyboard and mouse look great, but I have not been able to use them on my new desktop. The CM Devastator is a plug-and-play keyboard, and does not require any drivers downloaded from any external website.

BackStory: First I will say that the first time I plugged them in I was not connect to the internet, and the current mouse and Keyboard I am using are using the older PS/2 Ports.

Plugging them in for the first time and both light up and perform flawlessly, I can use both the mouse and keyboard to access my Motherboard BIOS, and they both work how you would think a keyboard and mouse would work. However as soon as you exit the BIOS, and Windows shows the black start-up screen where it says loading Windows, both cease to function, both have power but they will not work. I have ran a "clean boot" thinking an intrusive program is not permitting it to work, I have turned all programs off, ran my computer in Safe Mode, and still nothing. I have tested my New Devastator on a laptop also running windows 7 Home Premium and they still work flawlessly, which leads me to believe something inside windows is not allowing it to function properly.

Please Someone help me so I can actually use this keyboard and I don't have to send it back, Thanks! Trev-


Computer Specs:

Processor:
Intel Pentium G3258 Dual-Core 3.2GHz Unlocked

Motherboard:
ASUS H97M-E/CSM LGA 1150

RAM:
SuperTalent DDR3 1333 16GB

Memory:
Crucial M500 240GB SSD

Video Card/GPU:
EVGA GeForce 750ti SuperClocked 2GB

Case:
Rosewill Challenger Black ATX

Keyboard and Mouse:
CM Storm Devastator Keyboard and Mouse Combo

OS:
Windows 7 Home Premium 64-bit

 

[KomputerKid]

Hi trev43545 and welcome. Have you tried to enter safemode and see if the problems still exists? Are these USB or wireless?

 

[trev43545]

They are both Wired USB, and I have ran a boot in safe mode with them plugged in, and neither still work

 

[KomputerKid]

Please try plugging in your old keyboard and mouse. Go to the control panel/device manager, uninstall the mouse and keyboard. Then shut down the computer. Unplug the old and plug in the new. Restart and see if that does the trick for you.

 

[trev43545]

I cannot do that, because when I go to remove one, either the keyboard or mouse, it requires a restart. When I restart the computer and replace the either keyboard or mouse that I uninstalled, both continue to act the same.