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cmd.exe problem

Discussion in 'Virus & Other Malware Removal' started by mlka1, Jul 13, 2007.

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  1. mlka1

    mlka1 Thread Starter

    Joined:
    Jul 13, 2007
    Messages:
    2
    When my computer boots using XP, the cmd.exe file runs and displays the following error message. How do I get rid of this from my computer?

    C:\Documents and Settings\Mark>C:\WINDOWS\pskill.exe /accepteula mgrs

    PsKill v1.12 - Terminates processes on local or remote systems
    Copyright (C) 1999-2005 Mark Russinovich
    Sysinternals - www.sysinternals.com

    Unable to kill process mgrs:
    Process does not exist.

    C:\Documents and Settings\Mark>C:\WINDOWS\pskill.exe /accepteula avp

    PsKill v1.12 - Terminates processes on local or remote systems
    Copyright (C) 1999-2005 Mark Russinovich
    Sysinternals - www.sysinternals.com

    Unable to kill process avp:
    Process does not exist.

    C:\Documents and Settings\Mark>C:\WINDOWS\regsvr32.exe /u ddesupport.dll
    'C:\WINDOWS\regsvr32.exe' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Documents and Settings\Mark>C:\WINDOWS\pskill.exe /accepteula EXPLORER

    PsKill v1.12 - Terminates processes on local or remote systems
    Copyright (C) 1999-2005 Mark Russinovich
    Sysinternals - www.sysinternals.com

    Process EXPLORER killed.


    C:\Documents and Settings\Mark>C:\WINDOWS\wait.exe 2
    Waiting ..
    C:\Documents and Settings\Mark>del /F /Q C:\WINDOWS\__adware1__.dll
    Could Not Find C:\WINDOWS\__adware1__.dll

    C:\Documents and Settings\Mark>del /F /Q C:\WINDOWS\mgrs.exe
    Could Not Find C:\WINDOWS\mgrs.exe

    C:\Documents and Settings\Mark>del /F /Q C:\WINDOWS\avp.exe
    Could Not Find C:\WINDOWS\avp.exe

    C:\Documents and Settings\Mark>del /F /Q C:\WINDOWS\msole.dll
    Could Not Find C:\WINDOWS\msole.dll

    C:\Documents and Settings\Mark>del /F /Q C:\WINDOWS\__bho_dll__.dll
    Could Not Find C:\WINDOWS\__bho_dll__.dll

    C:\Documents and Settings\Mark>del /F /Q C:\WINDOWS\ddesupport.dll
    Could Not Find C:\WINDOWS\ddesupport.dll

    C:\Documents and Settings\Mark>rd /S /Q C:\WINDOWS\privacy_danger
    The system cannot find the file specified.

    C:\Documents and Settings\Mark>EXPLORER.EXE:
     
  2. The Hound

    The Hound

    Joined:
    May 27, 2007
    Messages:
    3,235
    Welcome to TSG...

    You get all that on boot?
     
  3. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,218
    Hi and welcome to TSG,

    Click here and then scroll down to and click on hijackthis self installer to download HJTsetup.exe
    • Save HJTsetup.exe to your desktop.
    • Double click on the HJTsetup.exe icon on your desktop.
    • By default it will install to C:\Program Files\Hijack This.
    • Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
    • Put a check by Create a desktop icon then click Next again.
    • Continue to follow the rest of the prompts from there.
    • At the final dialogue box click Finish and it will launch Hijack This.
    • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    • Click Save to save the log file and then the log will open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
     
  4. mlka1

    mlka1 Thread Starter

    Joined:
    Jul 13, 2007
    Messages:
    2
    Ran Hijack this. Need help determining what I need do next.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 9:59:08 PM, on 7/17/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
    C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
    C:\COMPAQ\CPQINET\CPQInet.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    H:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    C:\Compaq\EAKDRV\EAUSBKBD.EXE
    C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
    C:\DOCUME~1\Mark\LOCALS~1\Temp\MSI22.tmp
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
    C:\WINDOWS\system32\ctfmon.exe
    D:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
    C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    C:\WINDOWS\System32\cisvc.exe
    C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe
    C:\WINDOWS\system32\CTsvcCDA.EXE
    C:\WINDOWS\system32\drivers\KodakCCS.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\pctspk.exe
    C:\WINDOWS\explorer.exe
    C:\WINDOWS\system32\cidaemon.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\My Downloads\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://netservices.verizon.net/portal/link/main/vzcentral
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: TBSB06180 - {4A2E1038-0885-4C92-8E28-A04CF8B94911} - C:\PROGRA~1\WINSTR~1\tbu1\WIN_ST~1.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"
    O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\RunOnce: [Compaq_RBA] C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe -z
    O4 - HKLM\..\RunOnce: [PrivacyGuardianIndex] C:\Program Files\Privacy Guardian\PgIndex.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Creative Detector] "D:\Program Files\Creative\MediaSource\Detector\CTDetect.exe" /R
    O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe"
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [Safe Cleaner] C:\WINDOWS\smc.bat
    O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\RunOnce: [] "C:\WINDOWS\System32\Rename.exe" (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'Default user')
    O4 - HKUS\.DEFAULT\..\RunOnce: [] "C:\WINDOWS\System32\Rename.exe" (User 'Default user')
    O4 - Startup: HotSync Manager.lnk = C:\pilot\HOTSYNC.EXE
    O4 - Global Startup: HotSync Manager 2.0.lnk = C:\pilot\HOTSYNC.EXE
    O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\QUICKENW\bagent.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra button: Support - {EBECB999-F499-42FE-8646-FC80087968A4} - C:\Program Files\Internet Explorer\SIGNUP\Presario.htm (HKCU)
    O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=3c01&lc=0409
    O18 - Protocol: msell2 - {9367D24B-8506-471A-915A-CFBB4BCEB631} - C:\Program Files\Common Files\Microsoft Shared\Reference Titles\MSELL2.dll
    O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - H:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    O23 - Service: asurscsi - Voyetra Turtle Beach, Inc. - C:\DOCUME~1\Mark\LOCALS~1\Temp\MSI22.tmp
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    O23 - Service: Compaq Advisor (Compaq_RBA) - NeoPlanet - C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe

    --
    End of file - 9178 bytes
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,218
    Download SDFix and save it to your Desktop.

    Double click SDFix.exe and it will extract the files to %systemdrive%
    (Drive that contains the Windows Directory, typically C:\SDFix)

    Please then reboot your computer in Safe Mode by doing the following :
    • Restart your computer
    • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually
    • Instead of Windows loading as normal, the Advanced Options Menu should appear
    • Select the first option, to run Windows in Safe Mode, then press Enter
    • Choose your usual account.
    • Open the extracted SDFix folder and double click RunThis.bat to start the script.
    • Type Y to begin the cleanup process.
    • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to reboot.
    • Press any Key and it will restart the PC.
    • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
    • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
      (Report.txt will also be copied to the clipboard ready for posting back on the forum).
    • Finally paste the contents of the Report.txt back on the forum with a new HijackThis log
     
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