Color printing not working

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

CGearhart

Thread Starter
Joined
Feb 6, 2019
Messages
5
I recently installed a new color cartridge in my HP4520 and now I can't get any documents I send to print in color. If I copy something from the glass or clean the cartridges and heads, it will print in color though. I've tried multiple documents and uninstalling/reinstalling the software and nothing's helping. Any suggestions?
 

CGearhart

Thread Starter
Joined
Feb 6, 2019
Messages
5
I've tried Word, Excel, various websites and Google drive on both Microsoft Edge and Chrome.
 
Joined
Jun 27, 2014
Messages
20,282
First Name
Liz
Open a document, click on print but instead of printing, click on the settings.

(I'm going out and my computer doesn't have Office on it so later tonight when I return, I'll have to move to a different computer to show you what I mean.)
 

CGearhart

Thread Starter
Joined
Feb 6, 2019
Messages
5
Thanks. When I go to settings, I don't see any color/black and white settings like I'm used to.

upload_2019-2-7_16-59-24.png
 
Joined
Jun 27, 2014
Messages
20,282
First Name
Liz
Strange because I have a color tab on my printer settings.
print_preferences.jpg

Go to Devices and Printers and click to open.
Right click and select Printing preferences. Is the color tab showing or missing?

If missing, download the driver and install it again.
 

CGearhart

Thread Starter
Joined
Feb 6, 2019
Messages
5
I was able to install the driver and I see the color option back again, but now I can't get it to come back online to print a test page.
 

CGearhart

Thread Starter
Joined
Feb 6, 2019
Messages
5
That was a whole lot of work to change an ink cartridge, but it works again!! Thank you SOOO much!!
 
Joined
Jun 27, 2014
Messages
20,282
First Name
Liz
Yay!
At least yours works. I have 2 HP printers that refuse to print in black with new genuine HP cartridges. I got tired of troubleshooting so they are sitting until I feel like getting frustrated - again.
I might see if any of the steps In Allan's post apply to our broken ones.
Meanwhile the two very, very old HP printers in the house just keep chugging along with few problems. My husband uses one we got in 1997 and I use one almost daily from 2003. They also print on 8 1/2" x 14" paper which the newer ones don't.

Rather than spending the big bucks for genuine HP carts, I might buy aftermarket. After all, they don't work now so trying an off-brand cart isn't go to make things worse.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top