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Colour printer problems

Discussion in 'Hardware' started by Alan Pascoe, Nov 8, 2007.

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  1. Alan Pascoe

    Alan Pascoe Thread Starter

    Joined:
    Nov 8, 2007
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    We are using a Konica Minolta 5430 DL printer which has suddenly started to print all our colour documents with a greeny/yellow tint. Our IT support contractor thinks it could be a fault with the toner cartridge pack. As these cost £300+, its an expensive way to find out if what he says is true. Has anyone else experienced this problem?
     
  2. Alex Ethridge

    Alex Ethridge

    Joined:
    Apr 10, 2000
    Messages:
    9,185
    Color shifts in printing are almost always due to running out of or lack of dispensing of one or more colors from the source. The only way I know of to determine for sure without actually purchasing more toner of the missing color is simply to take the printer to a repair center.

    I don't work on printers; I usually just send those customers to a printer repair facility. Perhaps someone with some printer repair experience will happen along with more help.
     
  3. racraine1

    racraine1

    Joined:
    Oct 1, 2007
    Messages:
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    Go into the printer menu and look for the toner supply levels. Alex is correct in that the printer will compensate by using other colors to give you what you want. Also check the maintenance due date. You should be able to find out how long it's been since you've had a maintenance kit installed. At the same time it probobly needs to be thoroughly cleaned with both canned air and a good wiping down. If your IT guy (or gal) can't (or won't) do it, check to see if you have a service contract with the dealer. They'll do it as part of the contract. If these steps don't fix the problem, then you need to have the printer looked at by a pro.

    Good Luck
     
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