Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20210321104105.000000-240
Processor: Intel(R) Core(TM) i3-3240 CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics
Hard Drives: A: 894 GB (871 GB Free); C: 909 GB (220 GB Free); E: 9313 GB (5103 GB Free); F: 13038 GB (7504 GB Free);
Motherboard: Dell Inc. 084J0R, ver A00, s/n CHS9CY1.CN7016339201XI.
System: Dell Inc., ver DELL - 1072009, s/n CHS9CY1
Antivirus: Windows Defender, Disabled
I just noticed that despite the fact that I have Kaspersky free antivirus and it's supposedly turned on, it doesn't show in the info above!
Various problems began today when I tried to view photos in a desktop folder. There are approx 45 photos and one MP4 file in that folder.
My primary photo viewer is FastStone. As I recall, I attempted to open that folder in FastStone and it wouldn't fully load some 8 hours ago. I then opened task manager and noticed that COM surrogate was showing exceptionally high resource use. I disabled it. I was then able to close the image folder. However, when I tried to open the folder and photo files again, the problem reappeared and locked up my computer. I restarted my computer with the same result. I then ran Ccleaner, Zemana, and Malwarebytes. I found various infections. I deleted them all. Upon trying FastStone again, the problem re-appeared. I ran RKill, TDSSKiller, Microsoft, Emsisoft and Kaspersky (unattended) in Windows_Repair_Toolbox. Various infections were found and deleted. I have attached the reports from FRST, Malwarebytes, etc. below. I then deleted FastStone and reinstalled it. After that, I ran various virus scans on the offending folder. Coming up clean, I attempted to open the folder again with Windows Explorer and FastStone. The same problem of locking up the files and folder repeated. So, now, barely able to escape the file/folder lockup scenario again (currently with 3 instances of COM surrogate - one of them being Very High in resource use appearing in task manager) and out of reasonable options, I've come here to seek your expertise. HELP, and thanks SO much for your assistance!!
Sincerely, A Struggling Teacher/Windows 10 User...
PS: I am now going to disable Kaspersky and re-initiate Windows Defender
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20210321104105.000000-240
Processor: Intel(R) Core(TM) i3-3240 CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics
Hard Drives: A: 894 GB (871 GB Free); C: 909 GB (220 GB Free); E: 9313 GB (5103 GB Free); F: 13038 GB (7504 GB Free);
Motherboard: Dell Inc. 084J0R, ver A00, s/n CHS9CY1.CN7016339201XI.
System: Dell Inc., ver DELL - 1072009, s/n CHS9CY1
Antivirus: Windows Defender, Disabled
I just noticed that despite the fact that I have Kaspersky free antivirus and it's supposedly turned on, it doesn't show in the info above!
Various problems began today when I tried to view photos in a desktop folder. There are approx 45 photos and one MP4 file in that folder.
My primary photo viewer is FastStone. As I recall, I attempted to open that folder in FastStone and it wouldn't fully load some 8 hours ago. I then opened task manager and noticed that COM surrogate was showing exceptionally high resource use. I disabled it. I was then able to close the image folder. However, when I tried to open the folder and photo files again, the problem reappeared and locked up my computer. I restarted my computer with the same result. I then ran Ccleaner, Zemana, and Malwarebytes. I found various infections. I deleted them all. Upon trying FastStone again, the problem re-appeared. I ran RKill, TDSSKiller, Microsoft, Emsisoft and Kaspersky (unattended) in Windows_Repair_Toolbox. Various infections were found and deleted. I have attached the reports from FRST, Malwarebytes, etc. below. I then deleted FastStone and reinstalled it. After that, I ran various virus scans on the offending folder. Coming up clean, I attempted to open the folder again with Windows Explorer and FastStone. The same problem of locking up the files and folder repeated. So, now, barely able to escape the file/folder lockup scenario again (currently with 3 instances of COM surrogate - one of them being Very High in resource use appearing in task manager) and out of reasonable options, I've come here to seek your expertise. HELP, and thanks SO much for your assistance!!
Sincerely, A Struggling Teacher/Windows 10 User...
PS: I am now going to disable Kaspersky and re-initiate Windows Defender