escapexls2001
Thread Starter
- Joined
- Jul 10, 2007
- Messages
- 18
Hello everyone,
I am new to the site and love it so fare. I am having a problem with my Comcast Digital Voice, and was wondering if someone who knows more about it than I do could answer a few questions.
I have comcast high speed internet, as well as the digital voice. I had a power outage yesterday. When the power was out my wired phones worked fine, since the modem has a battery in it. However, when the power came back on, none of my phones were working!
My internet works perfectly fine. I did troubleshooting steps with tech support over the phone and we found that when I plug a phone directly into the back of a modem I will get a dial tone and everything works.
The tech on the phone thinks there is a short circuit somwhere in the house wiring. My main question is that where does the digital phone service hook into my house wireing??? I wasn't home when it was installed. From what I heard the instalations man never went into the basement where the main connections are. I just don't understand how my digital voice modem connects to my house's normal wired phones, besides the connection directly in the back of the modem???? If someone could explain this to me I would very much appreciate it! Thank you!
I am new to the site and love it so fare. I am having a problem with my Comcast Digital Voice, and was wondering if someone who knows more about it than I do could answer a few questions.
I have comcast high speed internet, as well as the digital voice. I had a power outage yesterday. When the power was out my wired phones worked fine, since the modem has a battery in it. However, when the power came back on, none of my phones were working!
My internet works perfectly fine. I did troubleshooting steps with tech support over the phone and we found that when I plug a phone directly into the back of a modem I will get a dial tone and everything works.
The tech on the phone thinks there is a short circuit somwhere in the house wiring. My main question is that where does the digital phone service hook into my house wireing??? I wasn't home when it was installed. From what I heard the instalations man never went into the basement where the main connections are. I just don't understand how my digital voice modem connects to my house's normal wired phones, besides the connection directly in the back of the modem???? If someone could explain this to me I would very much appreciate it! Thank you!