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Comcast On-Demand Trouble

Discussion in 'Do It Yourself (Not Computer-Related)' started by thikr, Mar 30, 2008.

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  1. thikr

    thikr Thread Starter

    Joined:
    Jun 21, 2007
    Messages:
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    I'm not very good with any electronics so I don't have many options (that I've tried) when I say my VOD (video on-demand) is stuck. It is stuck showing a message it normally shows when you stop a movie and wait too long saying:

    Your VOD session has timed out. Please select "OK" to return to TV or restart to continue your VOD session.

    It comes in a blue box with white text and it comes up when I go to any On-Demand channel. The box is more pixelated than it usually is and it has the "Please Wait..." message come up after a while. So far I have tried:

    1. Going to normal TV
    2. Turning off the TV and Digital Box
    3. Restarting the computer AND the digital box + TV (I have a cable modem so I thought this would help)
    4. Slept a really long time (time seems to fix stuff sometimes)

    Any help would be greatly appreciated
     
  2. JohnWill

    JohnWill Retired Moderator

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    A call to Comcast would seem to be in order here. Sounds like you're no longer communicating with their VOD servers.
     
  3. thikr

    thikr Thread Starter

    Joined:
    Jun 21, 2007
    Messages:
    96
    thanks, I was really just seeing if I actually HAD to call comcast, I don't want to spend money making someone come out to my house when I can fix it for free.
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
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    This really sounds like an issue that Comcast will have to solve. If nothing changed at your end and this started happening, it's their problem to fix.
     
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