Comp just restored, network will not assign network address to comp

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Kate5517

Thread Starter
Joined
Oct 21, 2007
Messages
9
Hi,

Recently had a virus on my computer. Had to take it to the geek squad to get it fixed. Brought it home the other day and it would not connect to my wireless network (I am on the other laptop in my house that does still connect). It would connect before I got it "fixed". I brought it back to the store the next day and they tried a few things. I will connect to their wireless in the store.

I originally had Geek Squad come out earlier this year to set up my wireless router and the guy who helped me at the store said it might be because of a certain way he set my computer up to connect to the router which got erased when my computer had to be restored.

Now they want to charge me an extra $89 for them to come back out to the house and fix it.

Is there anything I can do to try to fix this myself without forking over even more money?
 
Joined
Oct 10, 2007
Messages
61
uh, maybe you would want to check what is the setting looks like now and post it here? maybe someone can help you out. also if possible, mention what brand?
 

TerryNet

Moderator
Joined
Mar 23, 2005
Messages
80,294
First Name
Terry
Start, Run, CMD, OK to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit

Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a

computer with internet access.
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,418
In the absence of any specification of the version and patch level of Windows, I'll assume XP-SP2

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.
 
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