comp tech nightmare (looking for advice)

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PMC

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K here is my prob just had a computer melt down (bought new just under 2yrs old) took it in to local computer shop and they said mother board, proc, ram were all bad (due to power surge of some kind). so i bought all new parts and droped them off. Next day they told me my hard drive was bad aswell and they tested the power supply and tested fine but thought that could have spiked and caused all the prob so advised me to replace aswell. So then bought new hard drive and power supp and gave to them. Next they call me up and say they grounded the power supply when putting it in and it burned out the new hard drive but will replace it for free and tested everything else (including the new power supp and said it tested fine). Now my question is them doing this... could it cause me a prob down the road even though all the new parts tested fine now? I'm not a comp tech type guy and just worried bout my investment (parts alone have run me 1500$ and hate to lose it) Looking for any advice I can get. Thanks
 
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Grounded the powersupply when the put it in and burned out the harddrive
Not sure exactly how they could have done that......you simply bolt the powersupply in and connect the leads....unless they connected the drive with the computer powered up?


In my opinion you would have been better off buying a completely new system (with warranty) for the money you have spent on parts.
 

PMC

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Was going to buy a new pc but fist evaluation (Motherboad,pross.and ram) it was more cost effective to buy parts (upgraded what i had) after 2nd evalution (hd and power supp ya would have been better to buy PC but its to late now) they said something bout one of the leads on the power supp bumped a case bolt that was sticking out. But back to my main question Could they have caused dam to parts in the system that they could not detect when run test but cause problems down the road?
 

Rache

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Some of these pc shops are useless. I had all sorts of probs when I used one. They even put 2 hd's one on top of the other with no air between.

It's impossible to tell if you'll have no further probs, but you can run diognostic tests. These online tests are very good. PC Pitstop is one.
 

JohnWill

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Personally, I believe you were had! I've never seen a computer lose everything like that at one time, and I really doubt all those parts were bad. I'd certainly steer clear of that shop in the future!
 
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Another thing I would do is ask for all the parts that were replaced. Then you may be able to check some of them yourself. I agree it is hard to believe everything burnt out.
 
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W/O any knowledge of what was in there to begin with, there is no telling how many broke parts he can come up with to give you back. If it was something like an HP or a Dell, look your model and serial up on their site to find out what brand and original parts it came with. If it was a custom pc, there really is no way of telling.
 
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I agree with johnwill.

I think you were had.


said something bout one of the leads on the power supp bumped a case bolt that was sticking out. But back to my main question Could they have caused dam to
The leads from a powersupply have plastic connectors over the wires....no possible way for it to have happened that way.


see picture here scroll to the bottom of the page to picture of power cable.
 

Triple6

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If you wouldn't mind could you please post how much you paid them or how much time it took them to do it. Entire systems going like that are rare. It happens occasionally where i work - rural area, terrible hydro. The few times it happened we had several systems with blown out powersupplies and 2 completely dead systems. This happened at the same time - when power was restored after a power outage all the systems smoked from the backed and several chips had visible damage - one harddrive had smoke pouring off it when we plugged it in to test.
Also, did you get all your old parts back? Everything we replace in our shop you get back, good or bad. Compare it with you had. Also see if what you provided them is actually in your new system. Not sure how the "grounding" of the powersupply happened, incompetence?
 
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