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Compaq going to a grey screen with horizontal lines

Discussion in 'Windows 7' started by Bascotie, Oct 21, 2011.

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  1. Bascotie

    Bascotie Thread Starter

    Joined:
    Sep 20, 2009
    Messages:
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    HI guys,

    I don't have the model on me now, but recently I worked on a Compaq Desktop computer. At random times (could be any program open), it would go to a grey screen with weird horizontal lines. I upgraded the video drivers, ran a video stress test and it went over 2 hours with no problems.

    The customer just reported to me that it happened again so I am thinking that maybe it is a faulty motherboard (video built onto motherboard). What do you guys think? I didn't wanna give the customer the run around saying "Let's try 1) putting in a new video card then 2) lets try reformatting and lastly 3) lets replace the motherboard)"

    Thanks!
     
  2. leroys1000

    leroys1000 Banned

    Joined:
    Aug 15, 2007
    Messages:
    6,319
    Sounds like a possible bad connection at the monitor
    or video card.
    Might try disconnecting and reconnecting the video cable
    or just try a replacement.
     
  3. Bascotie

    Bascotie Thread Starter

    Joined:
    Sep 20, 2009
    Messages:
    301

    Tried a different monitor with a different cable to no avail.

    Video is on board and no spare cards to test in it unfortunately X_X It's alright, customer decided to try a reformat to rule out the possibility of being software related before they decide to put in another motherboard, or go with another computer
     
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