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Computer became super slow. Sound is also slow and really distorted.

Discussion in 'Windows XP' started by slowsound, Jun 12, 2012.

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  1. slowsound

    slowsound Thread Starter

    Joined:
    Jun 12, 2012
    Messages:
    6
    My problem started when Microsoft Security Essential couldn't finish a complete scan on my computer. It would stop in the same file every time. I used some other programs like Malwarebytes and Hijackthis to see if there was anything wrong with the computer but nothing came on. (I also scanned the file individually with MSE and it scanned it just fine).
    I decided to uninstall MSE and get AVG antivirus instead. AVG does scan my computer completely (with good results) but it takes foreeeever. I think the slowness started before I uninstalled MSE, so really MSE might be completely unrelated to everything. I'm not completely sure about that, though. The biggest problem about this is that I know nothing about computers.
    This computer was a gift and the main thing I use it for is for picture editing and surfing the web, which I think is a bad idea because I don't think this computer has what's needed for such spacious activities. I'm not sure, though. Like I said, the world of computers is really far away from the world I live in): I really need your help, everyone!
    This is totally off topic but I apologize for my horrible grammar. English is my second language and I'm barely learning it. =/



    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Celeron(R) CPU 2.66GHz, x86 Family 15 Model 4 Stepping 1
    Processor Count: 1
    RAM: 1013 Mb
    Graphics Card: Intel(R) 82945G Express Chipset Family, 128 Mb
    Hard Drives: C: Total - 76285 MB, Free - 10437 MB;
    Motherboard: Intel Corporation, D945GTP
    Antivirus: AVG Internet Security 2012, Updated: Yes, On-Demand Scanner: Enabled




    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 11:47:18 p.m., on 11/06/2012
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
    C:\Program Files\AVG\AVG2012\avgcsrvx.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\AVG\AVG2012\avgfws.exe
    C:\Program Files\AVG\AVG2012\avgwdsvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe
    C:\Program Files\AVG\AVG2012\avgnsx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\AVG\AVG2012\avgemcx.exe
    C:\Program Files\AVG\AVG2012\avgtray.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\AVG\AVG2012\avgidsagent.exe
    C:\Program Files\AVG\AVG2012\avgcsrvx.exe
    C:\Documents and Settings\Home\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Home\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Home\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Home\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Home\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Home\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Home\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Home\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: AVG Do Not Track - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files\AVG\AVG2012\avgdtiex.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Windows Live Aplicación auxiliar de inicio de sesión - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [LWS] C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe -hide
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Home\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O9 - Extra button: AVG Do Not Track - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files\AVG\AVG2012\avgdtiex.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1258378849468
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: Firewall de AVG (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgfws.exe
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgidsagent.exe
    O23 - Service: WatchDog de AVG (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Secunia Update Agent - Unknown owner - C:\Program Files\Secunia\PSI\sua.exe (file missing)
    O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe

    --
    End of file - 7048 bytes
     
  2. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,077
    Hi and welcome.
    Let us have the make and model number of your Pc.
    An increase of Ram may make all the difference in the running of your Pc.

    Also right click My Computer > Properties.
    What is listed under the General Tab?
    Or post a screenshot.

    Also post the uninstall log from Hjt log
    Start HiJackThis.
    Click > Open The Misc Tools Section button.
    Click > Open Uninstall Manager.
    Click > Save List.
    Save the uninstall list file on your desktop.
    It will then open in Notepad.
    Copy-and-Paste the uninstall list in the reply box.
     
  3. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    Switching from Microsoft Security Essentials to AVG 2012 was NOT a good move.

    It's more bloated and more problematic and more system hungry and not as user friendly.

    Do NOT use it's built-in file and registry cleaning feature.

    -----------------------------------------------------------

    Submit the "uninstall_list.txt" log that blues_harp28 requested.

    -----------------------------------------------------------
     
  4. slowsound

    slowsound Thread Starter

    Joined:
    Jun 12, 2012
    Messages:
    6
    Thank you guys VERY MUCH!

    32 Bit HP CIO Components Installer
    Adobe AIR
    Adobe AIR
    Adobe Flash Player 11 Plugin
    Adobe Illustrator CS5 [By The_Chapa77]
    Adobe Photoshop CS5
    Adobe Reader 9.5.1
    Adobe Shockwave Player 11.5
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    Ares 2.1.2
    AVG 2012
    AVG 2012
    AVG 2012
    BitPim 1.0.7
    Bonjour
    Calibrize 2.0
    CameraHelperMsi
    CCleaner
    Compresor WinRAR
    ConvertXtoDVD 4.1.19.365
    erLT
    File Uploader
    GOM Player
    Google Update Helper
    Herramienta de carga de Windows Live
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB2158563)
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB2570791)
    Hotfix for Windows XP (KB2633952)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    HP Officejet 4500 G510g-m
    Intel(R) Graphics Media Accelerator Driver
    Intel(R) PRO Network Connections Drivers
    iTunes
    Java(TM) 6 Update 31
    LWS Facebook
    LWS Gallery
    LWS Help_main
    LWS Launcher
    LWS Motion Detection
    LWS Pictures And Video
    LWS Video Mask Maker
    LWS VideoEffects
    LWS Webcam Software
    LWS WLM Plugin
    LWS YouTube Plugin
    Malwarebytes Anti-Malware version 1.61.0.1400
    Messenger Plus! Live
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Client Profile
    Microsoft Base Smart Card Cryptographic Service Provider Package
    Microsoft Choice Guard
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office File Validation Add-In
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word 2007
    Microsoft Office Word 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft SQL Server Desktop Engine (SONY_MEDIAMGR)
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft_VC80_ATL_x86
    Microsoft_VC80_CRT_x86
    Microsoft_VC80_MFC_x86
    Microsoft_VC80_MFCLOC_x86
    Microsoft_VC90_ATL_x86
    Microsoft_VC90_CRT_x86
    Microsoft_VC90_MFC_x86
    Mozilla Firefox 11.0 (x86 en-GB)
    MPEG2 Codec(libmpeg2/mad)
    MSN
    MSVCRT
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP2 Parser and SDK
    Nikon Message Center
    Nikon Transfer
    OGA Notifier 2.0.0048.0
    Paquete de controladores de Logitech Webcam Software
    PDF Settings CS5
    Picasa 3
    QuickTime
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition
    Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition
    Security Update for Microsoft Windows (KB2564958)
    Security Update for Windows Internet Explorer 8 (KB2183461)
    Security Update for Windows Internet Explorer 8 (KB2360131)
    Security Update for Windows Internet Explorer 8 (KB2416400)
    Security Update for Windows Internet Explorer 8 (KB2482017)
    Security Update for Windows Internet Explorer 8 (KB2497640)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2530548)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2559049)
    Security Update for Windows Internet Explorer 8 (KB2586448)
    Security Update for Windows Internet Explorer 8 (KB2618444)
    Security Update for Windows Internet Explorer 8 (KB2647516)
    Security Update for Windows Internet Explorer 8 (KB2675157)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB974455)
    Security Update for Windows Internet Explorer 8 (KB976325)
    Security Update for Windows Internet Explorer 8 (KB978207)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2121546)
    Security Update for Windows XP (KB2160329)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2279986)
    Security Update for Windows XP (KB2286198)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2296199)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2412687)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2436673)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476490)
    Security Update for Windows XP (KB2476687)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479628)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485376)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2503658)
    Security Update for Windows XP (KB2503665)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2506223)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2507938)
    Security Update for Windows XP (KB2508272)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2511455)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB2535512)
    Security Update for Windows XP (KB2536276)
    Security Update for Windows XP (KB2536276-v2)
    Security Update for Windows XP (KB2544893)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Windows XP (KB2555917)
    Security Update for Windows XP (KB2562937)
    Security Update for Windows XP (KB2566454)
    Security Update for Windows XP (KB2567053)
    Security Update for Windows XP (KB2567680)
    Security Update for Windows XP (KB2570222)
    Security Update for Windows XP (KB2570947)
    Security Update for Windows XP (KB2584146)
    Security Update for Windows XP (KB2585542)
    Security Update for Windows XP (KB2592799)
    Security Update for Windows XP (KB2598479)
    Security Update for Windows XP (KB2603381)
    Security Update for Windows XP (KB2618451)
    Security Update for Windows XP (KB2619339)
    Security Update for Windows XP (KB2620712)
    Security Update for Windows XP (KB2621440)
    Security Update for Windows XP (KB2624667)
    Security Update for Windows XP (KB2631813)
    Security Update for Windows XP (KB2633171)
    Security Update for Windows XP (KB2639417)
    Security Update for Windows XP (KB2641653)
    Security Update for Windows XP (KB2646524)
    Security Update for Windows XP (KB2647518)
    Security Update for Windows XP (KB2653956)
    Security Update for Windows XP (KB2659262)
    Security Update for Windows XP (KB2660465)
    Security Update for Windows XP (KB2661637)
    Security Update for Windows XP (KB2676562)
    Security Update for Windows XP (KB2686509)
    Security Update for Windows XP (KB2695962)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923789)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371-v2)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB971961)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974455)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981852)
    Security Update for Windows XP (KB981957)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982214)
    Security Update for Windows XP (KB982665)
    Security Update for Windows XP (KB982802)
    Segoe UI
    SigmaTel Audio
    Skype™ 5.9
    Software de cámara Web Logitech
    Sony Media Manager 2.2
    Sony Vegas 7.0
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft Windows (KB971513)
    Update for Windows Internet Explorer 8 (KB975364)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows Internet Explorer 8 (KB976749)
    Update for Windows Internet Explorer 8 (KB980182)
    Update for Windows XP (KB2141007)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2467659)
    Update for Windows XP (KB2541763)
    Update for Windows XP (KB2607712)
    Update for Windows XP (KB2616676)
    Update for Windows XP (KB2641690)
    Update for Windows XP (KB2718704)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB961503)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    Update for Windows XP (KB976749)
    WebM VP8 Decoder 0.9.5.0
    Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
    Windows Internet Explorer 8
    Windows Live Asistente para el inicio de sesión
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Essentials
    Windows Live Messenger
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows PowerShell(TM) 1.0
    WinSCP 4.2.7

    -----

    System:
    Microsoft Windows XP
    Professional
    Version 2002
    Service Pack 3

    Registered to:
    none

    76487-OEM-0061061-92531

    Computer:
    Intel(R)
    Celeron(R) CPU 2.66GHz
    2.67 GHz, 0.99 GB of RAM
    Physical Address Extension

    ----
    I didn't want to switch to AVG 2012 but I didn't know how to make MSE not stop half way through the scanning process.
     
  5. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,077
    You already have Malwarebytes installed.

    Start Malwarebytes Anti-Malware - let it update first.
    Click on Scanner > then quick scan > then Scan.
    Any infections or problems will be highlighted in red.
    After the scan is finished - Click - Show Results.
    Check that all entries are selected.
    Click - Remove Selected.
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start Malwarebytes again.
    Click on the Logs Tab.
    Highlight the scan log entry.
    Click - Open.
    The scan log will appear in Notepad.
    Copy and paste it in your next post.

    Download - SuperAntiSpyware to your desktop.
    SuperAntiSpyware
    Download the free version.

    SuperAntiSpyware
    Click on the install icon - allow it to update during the install process.
    Select the Quick Scan option.
    Click Scan your Computer.
    Any infections or problems will be highlighted in red.
    After the scan is finished.
    Click Continue.
    Check that everything is listed.
    Click Remove Threats.
    Click OK - then click Finish
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start SuperAntiSpyware again.
    Click View Scan Logs.
    Highlight the scan log entry.
    Click - View Selected Log.
    The scan log will appear in Notepad.
    Copy and paste in your next post.
     
  6. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    Put this on your "need to do" list AFTER you get your issue(s) resolved.

    Adobe Reader 9.5.1 needs to be updated to 10.1.3

    Adobe Shockwave Player 11.5 needs to be updated to 11.6

    Java(TM) 6 Update 31 needs to be updated to 1.6.0.33(6 Update 33)

    Mozilla Firefox 11.0 needs to be updated to 13.0

    -------------------------------------------------
     
  7. slowsound

    slowsound Thread Starter

    Joined:
    Jun 12, 2012
    Messages:
    6
    Malwarebytes didn't find any infections. Here's the log

    Malwarebytes Anti-Malware 1.61.0.1400
    www.malwarebytes.org

    Database version: v2012.06.14.10

    Windows XP Service Pack 3 x86 NTFS
    Internet Explorer 8.0.6001.18702
    Home :: DESKTOP [administrator]

    14/06/2012 03:51:09 p.m.
    mbam-log-2012-06-14 (15-51-09).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 201340
    Time elapsed: 21 minute(s), 21 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)

    I'll be back with the SUPERAntiSpyware log
     
  8. slowsound

    slowsound Thread Starter

    Joined:
    Jun 12, 2012
    Messages:
    6
    Besides the cookies, which I was recommended to delete very often using TFC, this is what I got:
    Do you guys recommend TFC?

    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 06/14/2012 at 05:36 PM

    Application Version : 5.1.1002

    Core Rules Database Version : 8738
    Trace Rules Database Version: 6550

    Scan type : Quick Scan
    Total Scan Time : 00:35:10

    Operating System Information
    Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
    Administrator

    Memory items scanned : 408
    Memory threats detected : 0
    Registry items scanned : 29136
    Registry threats detected : 0
    File items scanned : 28063
    File threats detected : 124


    Rogue.Agent/Gen-Nullo[DLL]
    C:\WINDOWS\WMNLLLAA.DLL
    C:\WINDOWS\SYSTEM32\MSGILOGAA.DLL
     
  9. slowsound

    slowsound Thread Starter

    Joined:
    Jun 12, 2012
    Messages:
    6
    Do I uninstall SUPERAntiSpyware?
    Or AVG?
     
  10. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,077
    Keep Malwarebytes and Superantispyware - update and scan your Pc once a week.
    If you are staying with Avg - leave it installed.
    Click the Start button > Run > Type
    msconfig

    Click on the Start up tab.
    Write down carefully what is listed and post the list here.

    Or post a screen shot of all entries in the Start up tab.
    http://library.techguy.org/wiki/TSG_Posting_a_Screenshot


    If you use your Pc for picture editing - you may need to increase the amount of Ram installed.
    Run a scan at Crucial - it will show what is installed and what amount your Pc can have installed.
    You do not need to buy from Crucial but good information to have if you decide to shop locally.
    http://www.crucial.com/uk/systemscanner/index.aspx
     
  11. slowsound

    slowsound Thread Starter

    Joined:
    Jun 12, 2012
    Messages:
    6
    [​IMG]

    I feel like AVG takes a lot of space. Should I go back to MSE and try to fix the problem?
     
  12. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,077
    Can you remember what file MSE got stuck on during a scan?
    I would add more Ram - see the link above to check what you have installed.

    Check Device Manager - Sound - Video and Game controllers.
    Click Start button>run > type
    devmgmt.msc

    Check for any yellow exclamation marks.
    A driver may need updating.
    Always go to the manufacturers website for any needed drivers.
    http://www.computerhope.com/issues/ch001212.htm
     
  13. FlyEagle

    FlyEagle

    Joined:
    Jun 17, 2012
    Messages:
    6
    If you are using AVG 2012, you do not need Microsoft Security Essentials. Disable and or uninstall it.
     
  14. FlyEagle

    FlyEagle

    Joined:
    Jun 17, 2012
    Messages:
    6
    Your need to upgrade your graphics card. 128 mb is not near enough to support what you are trying to do in Windows XP and later.
     
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