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Computer bogged down by viruses

Discussion in 'Virus & Other Malware Removal' started by craighay1, Apr 14, 2008.

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  1. craighay1

    craighay1 Thread Starter

    Apr 13, 2008
    I've just been told that the family computer (which I don't ever use) seems to be riddled with viruses and is practically unusable. The problems include:

    the desktop icons and start menu disappearing

    when searching on the internet the browser redirects to a blank white page with something along the lines of "whiteboy" in the address bar (both firefox and internet explorer)

    a folder on the computer seems to contain literally hundreds of fake .rar files all around 1 MB in size

    the computer currently has no antivirus software installed, and it seems it isn't possible to install any, as somehow the registry cannot be edited during installation (don't know whether some kind of virus is preventing it from happening)

    The computer is running XP Pro with SP1. It did have SP2 but due to a previous problem a fresh install of windows had to be done, and just haven't got round to installing SP2 again.

    Whether these are separate problems or related I do not know, but don't really know where to start with trying to fix them. I've gotten rid of viruses, adware etc in the past, usually from following online help, but now the state of the pc seems to have gotten out of hand due to the people using it not being the most computer literate in the world, and not bothering to highlight these problems as they each occured. Also I don't really know what's been getting downloaded, installed etc and no one seems to be very forthcoming.

    Thanks in advance for any help

    Here is the HijackThis log:

    Logfile of HijackThis v1.99.1
    Scan saved at 22:52:38, on 13/04/2008
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtlWake.exe
    C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtWLan.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [runsvc32] runsvc32.exe
    O4 - HKLM\..\Run: [NVMixerTray] C:\Program Files\NVIDIA Corporation\NvMixer\NvMixerTray.exe
    O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [jdgf894jrghoiiskd] C:\DOCUME~1\Paul.HAY\LOCALS~1\Temp\winlogan.exe
    O4 - HKLM\..\Run: [10ef42bd] rundll32.exe "C:\WINDOWS\System32\lfeundum.dll",b
    O4 - HKLM\..\Run: [BM13dc7121] Rundll32.exe "C:\WINDOWS\System32\dgcbtmmn.dll",s
    O4 - HKLM\..\RunServices: [exbdgom] C:\WINDOWS\System32\exbdgom.exe
    O4 - HKLM\..\RunServices: [gktdteku] C:\WINDOWS\System32\gktdteku.exe
    O4 - HKLM\..\RunServices: [runsvc32] runsvc32.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [jdgf894jrghoiiskd] C:\DOCUME~1\Paul.HAY\LOCALS~1\Temp\winlogan.exe
    O4 - HKCU\..\Run: [Jnskdfmf9eldfd] C:\DOCUME~1\Paul.HAY\LOCALS~1\Temp\csrssc.exe
    O4 - Global Startup: WG111v2 Smart Wizard Wireless Setting.lnk = ?
    O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O23 - Service: Print Spooler Service (feulxiy2) - Unknown owner - C:\WINDOWS\System32\gktdteku.exe (file missing)
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: lsass - Unknown owner - C:\RECYCLER\S-1-5-21-484763869-1614574334-18083462561-100\csrss.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: smss - Unknown owner - C:\RECYCLER\S-1-5-21-484763869-1614574334-18083462561-100\services.exe
    O23 - Service: STI Simulator - Unknown owner - C:\WINDOWS\System32\PAStiSvc.exe
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Aug 27, 2003
    Your other thread was closed because you're operating system is not genuine.

    I'm closing this one as well.

    Do not start another thread for assistance with this computer or your account will be disabled.

    You need to get a genuine OS and do a complete wipe and reformat.
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