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Computer boots up, mouse works, but screen is black

Discussion in 'Virus & Other Malware Removal' started by gsolly, Apr 4, 2010.

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  1. gsolly

    gsolly Thread Starter

    Joined:
    Apr 4, 2010
    Messages:
    1
    I think I may have a virus, but cannot run any software since screen is black. Have been able to boot up in Safe Mode, and mouse does work - but still do not know how to run any virus software. Can anyone help? Thanks.
     
  2. CatByte

    CatByte Malware Specialist

    Joined:
    Feb 24, 2009
    Messages:
    3,930
    Hi,

    Can you boot up into the options menu

    when you reboot, tap F8 repeatedly until the option menu shows up:

    Arrow up to "Last Known Good Configuration" hit enter, see if you can reboot normally.

    If you cannot reboot normally, boot back into the option menu again and this time arrow up to "safe mode with networking"


    see if you can download and run the following programs

    (if you have no internet access - download them to another computer and transfer to the infected PC via USB stick)

    Please download DDS from either of these links

    LINK 1
    LINK 2

    and save it to your desktop.
    • Disable any script blocking protection
    • Double click dds.pif to run the tool.
    • When done, two DDS.txt's will open.
    • Save both reports to your desktop.
    ---------------------------------------------------
    Please include the contents of the following in your next reply:

    DDS.txt
    Attach.txt.


    NEXT


    [​IMG]
    Download GMER Rootkit Scanner from here or here.
    • Extract the contents of the zipped file to desktop.
    • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
    • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.

      [​IMG]
      Click the image to enlarge it
    • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
      • Sections
      • IAT/EAT
      • Drives/Partition other than Systemdrive (typically C:\)
      • Show All (don't miss this one)
    • Then click the Scan button & wait for it to finish.
    • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
    • Save it where you can easily find it, such as your desktop, and post it in your next reply.

    **Caution**
    Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
     
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