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Computer can't print through network printer

Discussion in 'Networking' started by MidnightsMaMa, Nov 7, 2010.

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  1. MidnightsMaMa

    MidnightsMaMa Thread Starter

    Joined:
    Nov 7, 2010
    Messages:
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    Both computers are XP. Computer 2 used to be able to print through network. After installing McAfee, he uninstalled the printer by mistake. Since then, we have uninstalled McAfee and gone back to free AVG . Now we can't get it connected to the network printer. When we go into printers, there is no printer installed, and we can't find it when we try to find a network printer/browse. All that shows up is to chose from is Microsoft Windows Network. No printer. Then when we type the name of the server computer and the name of the server printer, it says no again. Can anyone help us.
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Check the system with the printer installed and see if it's still shared properly. Does the printer show up in Network Places for the computer that it's connected to? That will indicate whether it's shared or not.

    Can you ping by computer name both ways between the computers? Did you use the McAfee Removal Tool to totally remove any traces of it?


    Let's see this for each of the computers.


    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt:

    In the command prompt window that opens, type type the following commands, one at a time, followed by the Enter key:

    Note that there is a space before the -n or the /ALL, but there is NOT a space after the - or / in the following commands.

    NBTSTAT -n

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
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