Solved Computer clicks off, won't restart

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laremac

Thread Starter
Joined
Jun 26, 2001
Messages
159
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 8027 Mb
Graphics Card: Intel(R) 4 Series Internal Chipset, -306 Mb
Hard Drives: C: 211 GB (154 GB Free);
Motherboard: Dell Inc., 0G261D
Antivirus: None

I bought this Dell Optiplex on eBay as a refurb. It has worked well for almost a year. Lately it shuts down and won't restart until I move it a little or reposition it. It is made to either lie flat or stand upright. Moving it causes a fan or something to run inside, making a swooshing noise, and then it will boot up again. It might run for several days before kicking out again. I contacted the supplier, and he stated he did not know what could be wrong with it, but he would try to fix it if I sent it in. I'm hoping it might be a fix I could do here without troubling him with the problem. If anyone has had a similar situation and can offer a suggestion that would be very, very helpful. I have noticed too that just the tiniest movement of the case while it is running can cause a power loss, so I suspect there might be some kind of movement sensitive protection switch that has become a bit overzealous. But it also kicks off with absolutely no movement. I leave it running at night playing white noise which helps me sleep. For the past several mornings it had turned off in the night.

As always, my sincere appreciation for any comments or suggestions!
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,154
I'm guessing you have a Dell OptiPlex 960 Small Form Factor desktop.

If you purchased it on eBay almost a year ago, it's most likely a used one and not a refurbished one.
It has no warranty, so the seller is under no obligation to repair it, so I would not return it to him.

My first guess would be a problem with its power supply unit or its power cable, but it may be something else.

---------------------------------------------------------------
 
Joined
Oct 23, 2007
Messages
934
What things have you tried so far? Have you tried a different power cable or plugged into a different outlet, reseating the memory or checked for any obvious loose cables inside the case. Others on the forum are much smarter than I on this kind of thing so I'm pretty sure that they can give you some good ideas on how to trouble shoot this. Good luck!
 

laremac

Thread Starter
Joined
Jun 26, 2001
Messages
159
I'm guessing you have a Dell OptiPlex 960 Small Form Factor desktop.

If you purchased it on eBay almost a year ago, it's most likely a used one and not a refurbished one.
It has no warranty, so the seller is under no obligation to repair it, so I would not return it to him.

My first guess would be a problem with its power supply unit or its power cable, but it may be something else.

I'm guessing you have a Dell OptiPlex 960 Small Form Factor desktop.

If you purchased it on eBay almost a year ago, it's most likely a used one and not a refurbished one.
It has no warranty, so the seller is under no obligation to repair it, so I would not return it to him.

My first guess would be a problem with its power supply unit or its power cable, but it may be something else.

---------------------------------------------------------------

---------------------------------------------------------------
I'm guessing you have a Dell OptiPlex 960 Small Form Factor desktop.

If you purchased it on eBay almost a year ago, it's most likely a used one and not a refurbished one.
It has no warranty, so the seller is under no obligation to repair it, so I would not return it to him.

My first guess would be a problem with its power supply unit or its power cable, but it may be something else.

---------------------------------------------------------------
Seller said it was a refurb with a year's warranty. I just don't want to go to the trouble of sending it back if it could be something simple I might be able to fix myself.
 

laremac

Thread Starter
Joined
Jun 26, 2001
Messages
159
I moved the unit to a different room, different power strip, different power cord. It has not malfunctioned since. Hope the problem is resolved.
 
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