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COMPUTER CONNECTS TO ROUTER BUT NOT INTERNET

Discussion in 'Networking' started by wesley23462, Dec 26, 2015.

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  1. wesley23462

    wesley23462 Thread Starter

    Joined:
    Dec 26, 2015
    Messages:
    3
    Hello, I need some help...i have a linksys wrt54gxv2 router and my internet is a dsl modem from the local phone company. Something is not with my router. First of all I have used my mother in laws router to check my computer, dsl modem, and everything else and the issue is only with the linksys router. And yes I have factory reset my router a few times as different forums online have suggested that accompanied with many other things to “try”. My computer connects with the router just fine, I can open the router setup and everything there. My issue is when I plug in the cable from my modem to the router my computer still connects to the router fine but there is no internet. When I troubleshoot that connection it says “Windows can't communicate with the device or resource (primary DNS server)”. Below I have pasted the results from my CMD ipconfig command. Please help me



    Microsoft Windows [Version 6.3.9600]

    (c) 2013 Microsoft Corporation. All rights reserved.



    C:\Users\ginarae>ipconfig/all



    Windows IP Configuration



    Host Name . . . . . . . . . . . . : ginarae

    Primary Dns Suffix . . . . . . . :

    Node Type . . . . . . . . . . . . : Hybrid

    IP Routing Enabled. . . . . . . . : No

    WINS Proxy Enabled. . . . . . . . : No



    Wireless LAN adapter Local Area Connection* 14:



    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2



    Physical Address. . . . . . . . . : 1A-D2-24-71-16-E4

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes



    Wireless LAN adapter Wi-Fi:



    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Qualcomm Atheros AR9485 802.11b/g/n WiFi

    Adapter

    Physical Address. . . . . . . . . : 48-D2-24-71-16-E4

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    Link-local IPv6 Address . . . . . : fe80::ac83:e1e6:8191:a2c%16(Preferred)

    IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)

    Subnet Mask . . . . . . . . . . . : 255.255.255.0

    Lease Obtained. . . . . . . . . . : Saturday, December 26, 2015 7:52:15 PM

    Lease Expires . . . . . . . . . . : Sunday, December 27, 2015 7:52:15 PM

    Default Gateway . . . . . . . . . : 192.168.1.1

    DHCP Server . . . . . . . . . . . : 192.168.1.1

    DHCPv6 IAID . . . . . . . . . . . : 38326820

    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-EB-46-9F-A0-48-1C-05-BB-CA



    DNS Servers . . . . . . . . . . . : 10.0.0.1

    NetBIOS over Tcpip. . . . . . . . : Enabled



    Ethernet adapter Ethernet:



    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller

    Physical Address. . . . . . . . . : A0-48-1C-05-BB-CA

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes



    Tunnel adapter Local Area Connection* 2:



    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

    DHCP Enabled. . . . . . . . . . . : No

    Autoconfiguration Enabled . . . . : Yes



    Tunnel adapter isatap.{D6FCF55C-198A-450A-8EDA-ACCF093191A4}:



    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

    DHCP Enabled. . . . . . . . . . . : No

    Autoconfiguration Enabled . . . . : Yes
     
  2. xHyDrOxSpArTaNx

    xHyDrOxSpArTaNx

    Joined:
    Dec 26, 2015
    Messages:
    3
    My first suggestion would be to call the company. Another idea would be just replace it with another more powerful router because other things in your house are probably using wifi and internet so you internet is probably over loaded.
     
  3. wesley23462

    wesley23462 Thread Starter

    Joined:
    Dec 26, 2015
    Messages:
    3
    How is my Internet overloaded if I can't connect to it? And I called linksys and they don't offer troubleshooting support...which is why I asked this site that someone referred me to..
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,185
    First Name:
    Terry
    What is the device with IP 10.0.0.1? If you have specified that on your wireless adapter try 'obtain DNS auto.'
     
    Rockn likes this.
  5. Rockn

    Rockn

    Joined:
    Jul 29, 2001
    Messages:
    21,334
    I agree with TerryNet, if this is set as your DNS server you will never reach the interwebs.
     
  6. wesley23462

    wesley23462 Thread Starter

    Joined:
    Dec 26, 2015
    Messages:
    3
    ok...set to "obtain dns server address automatically" still no internet...below is the ipconfig results after the change...STILL NO INTERNET

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\ginarae>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : ginarae
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Local Area Connection* 14:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2

    Physical Address. . . . . . . . . : 1A-D2-24-71-16-E4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros AR9485 802.11b/g/n WiFi
    Adapter
    Physical Address. . . . . . . . . : 48-D2-24-71-16-E4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::ac83:e1e6:8191:a2c%16(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, December 27, 2015 1:39:44 PM
    Lease Expires . . . . . . . . . . : Monday, December 28, 2015 1:42:52 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 38326820
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-EB-46-9F-A0-48-1C-05-BB-CA

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : A0-48-1C-05-BB-CA
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{D6FCF55C-198A-450A-8EDA-ACCF093191A4}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\ginarae>
     
  7. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,185
    First Name:
    Terry
    If your "dsl modem" is a modem only have you properly configured the WAN section of the Linksys (probably PPPoE and account/password)? Does the WAN receive a proper IP configuration?

    If it is a modem/router combo what IP subnet is it using for its LAN?
     
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