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Computer Crash

Discussion in 'Games' started by CarnagedZaraki, Mar 12, 2015.

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  1. CarnagedZaraki

    CarnagedZaraki Thread Starter

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    I've been experiencing computer crashes while mainly playing games for the last month or so. I've been in contact with my Graphics Card's manufacture but so far I haven't found the issue with it yet. Any help would be appreciated. The computer has crashed twice while idle as well.
     
  2. TheShooter93

    TheShooter93 Malware Specialist

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    First Name:
    Cody
    Have you checked your computer's temperatures?
     
  3. CarnagedZaraki

    CarnagedZaraki Thread Starter

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    Yeah, Ive looked at the temps and serched up the max for my hardware and none of them exceed the danger temps or come close.
     
  4. TheShooter93

    TheShooter93 Malware Specialist

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    When the computer crashes, do you get a BSOD?
     
  5. CarnagedZaraki

    CarnagedZaraki Thread Starter

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    Nope, I get nothing. It just shuts down and doesn't restart.
     
  6. valis

    valis Moderator

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    what does the event log show?
     
  7. CarnagedZaraki

    CarnagedZaraki Thread Starter

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    3/12/15 1:01 PM Critical- Kernel Power Event ID 41

    The system has rebooted without cleanly shutting down first.

    This was the latest crash

    Also it says in the Task Category-63
     
  8. TonyB25

    TonyB25 Banned

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    It only shuts down when you're gaming? What if you just open your web browser? Does it shut down randomly then too?
     
  9. CarnagedZaraki

    CarnagedZaraki Thread Starter

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    It has shut down once or twice while being Idle but mostly only from gaming.
     
  10. Blu_86

    Blu_86

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    A gaming shut down (or reboot) usually suggests a power or heat issue, but it can also be a driver issue with a particular game. By power issue I mean the power supply is marginal for your graphical power draw, or unstable. It can also be heat related as well - depending on your PC cleaning habits, how old the PC/parts are. Sometimes an older video card will have a fan/s that are moving slow because of dust or grime build up. Same with CPU if it has not been blown out with canned air anytime lately especially if using a stock type heat sink fan.


    You would need to provide full computer specifications for anyone to be able to properly help you with this issue. EG:


    Computer/PC make or model-
    Motherboard make/model-
    Power supply make/model-
    Memory make/model
    Graphics card make/model (and driver version used)-
    Operating system-


    *Also a history general usage vs. games, and did any other games crash? Or just one game?
     
  11. CarnagedZaraki

    CarnagedZaraki Thread Starter

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    MSI MS-7599
    MSI 870A-G54 (FX)
    Not sure about the Power Supply, but I know its power is good for my Hardware at the moment
    Not sure about the Memory Make/Model right now
    AMD Sapphire Radeon R9 270X-Catalyst Software Suite Omega(14.12)
    Windows 7 Ultimate
    I generally watch more videos than play games during the day, it first started out to where only Evolve crashed then went to DOTA 2 and is now happening with all my games.

    Ill update more when I find out more info
     
  12. DarkEmblem

    DarkEmblem

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    Mar 17, 2015
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    Good day,

    I have this same problem. Kernel power 41 Critical error.
    For me this only happens when playing games.

    I got a 700W PSU High Power Bronze ( Something like that)
    Videocard: Nvidia GTX 980 FTW edition
    Motherboard: H81M E35
    RAM: 8GB
    Processor: Intel i7-4470

    Details of the error:

    Logboeknaam: System
    Bron: Microsoft-Windows-Kernel-Power
    Datum: 17-3-2015 20:41:11
    Gebeurtenis-id:41
    Taakcategorie: (63)
    Niveau: Kritiek
    Trefwoorden: (2)
    Gebruiker: SYSTEM
    Computer: Dion-PC
    Beschrijving:
    Het systeem is opnieuw opgestart zonder eerst correct te worden afgesloten. Deze fout is mogelijk veroorzaakt doordat het systeem niet meer reageert of is vastgelopen of doordat de stroom is uitgevallen.
    Gebeurtenis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2015-03-17T19:41:11.200403000Z" />
    <EventRecordID>33236</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Dion-PC</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">278</Data>
    <Data Name="BugcheckParameter1">0xfffffa80780894e0</Data>
    <Data Name="BugcheckParameter2">0xfffff880079faf38</Data>
    <Data Name="BugcheckParameter3">0xffffffffc000009a</Data>
    <Data Name="BugcheckParameter4">0x4</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>
    </Event>

    (It's in Dutch, but it should be fine)

    I can hardly believe it's due to temperatures. And I did entirely remove my videocard drivers and installed them again.
     
  13. crjdriver

    crjdriver Moderator

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    Messages:
    39,938
    Darkemblem, you need to start your own thread with a problem rather than posting on someone else's thread. The reason is that with one problem per thread, it is difficult to follow what has/has not been done; with two separate issues, it becomes impossible.
     
  14. crjdriver

    crjdriver Moderator

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    Messages:
    39,938
    Now for the original poster.
    1 Open your case and look at the label for the pw supply; post the brand and model# ie corsair 650tx or whatever.
    2 I never build with msi boards so I do not know if they [msi] have purpose built monitoring software on the support page [like asus or gigabyte] so download this monitoring software; https://www.piriform.com/speccy and install. Generally software designed by the board mfg is better at giving accurate readings SO if msi has monitoring software, use that rather than speccy. If not, use speccy.
    3 Post the following; cpu temp, system temp, 12V, 5V, and 3.3V values. Do this twice. Once when the computer is just idle and once when it is fully loaded ie running prime95 or IBT.

    Note IBT generates a LOT of heat very quickly so carefully monitor temps while running [if you use IBT]

    One other item. When you open the case to check the pw supply label, give the system a good cleaning with a can of air [available at any computer store, office store or even walmart]
     
  15. Amd_Man

    Amd_Man

    Joined:
    Oct 17, 2012
    Messages:
    605
    Just to add you can check in the BIOS for the voltages and temps and at least get a base reading while the PC is idle. Below is a link for MSI Control Center because as stated it will give more accurate readings. The make of the PSU is more important than it's wattage so getting that info is important.


    http://ca.msi.com/support/mb/870A-G54-FX.html#down-utility&Win7 64
     
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