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Computer Crashes during video playback

Discussion in 'Windows 7' started by crazywaffle124, Sep 13, 2014.

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  1. crazywaffle124

    crazywaffle124 Thread Starter

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    My computer will occasionally crash, and it only happens when I am trying to play a video (on youtube, or an actual video file). It started up after I installed my r9 290 and evo 212 cpu cooler (I think it started with the 290). I also get common screen flickering, where the screen will go black for a few seconds, then go back to normal. This happens when I am not gaming, but occasionally happens during League of Legends.

    Here are the error messages I get (sorry it is blurry, I only had like 10 seconds to grab pictures :eek: :
    http://imgur.com/SBKgqFf,3vDZ1mE,aaQZ0Te,qVSnKTh,IgyPSvf,7UFxHVe#5


    Specs:
    i5-3470 3.2gh
    tri x r9 290
    hypo evo 212 cpu cooler
    corsair 750w power supply
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    welcome to Tech Support Guy


    Send this please
    copy and paste the info in the white box
    http://static.techguy.org/download/SysInfo.exe


    If it crashes with a BSOD and there is a dump file - windows - minidumps
    send a copy of the dump file please


    Note - I do not open links on posts - hope you understand - many of us will not do so, we of course do not know the link.
    If it is blurred any way please just tell me the gist of the message
     
  3. crazywaffle124

    crazywaffle124 Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 8132 Mb
    Graphics Card: AMD Radeon R9 200 Series, -1 Mb
    Hard Drives: C: Total - 953766 MB, Free - 59477 MB; F: Total - 1907599 MB, Free - 1632190 MB;
    Motherboard: MSI, Z77A-G41 (MS-7758)
    Antivirus: Norton Internet Security, Updated and Enabled


    - You want me to type up all the stuff in the 6 pictures? :/
    Is there a way to post the pictures directly on the thread?

    [​IMG]
     
  4. crazywaffle124

    crazywaffle124 Thread Starter

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    something like this (I dont think I listed the correct abount of zeroes)
    STOP: 0xA0000001 (0x000000000005, 0x000000000, 0x00000000)

    and when I did the "check online for a solution" once I restated, I got:

    [​IMG]
     
  5. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    open computer
    open windows
    scroll to mini dump folder
    open that
    right click the latest dump file and click send to compressed - choose desktop as location please
    on reply here click go advanced then manage attachments and then browse to the saved file and open then upload and it will be attached to your reply


    Re this -
    have you connected the 6 pin power connection to the card please


    or if it is the Sapphire card - the 8 pin and the 6 pin
    If it is that card I think two adapters were supplied with it - to 4 pin
    PCI Express® based PC is required with one X16 lane graphics slot available on the motherboard.
    1X75 Watt 6-pin PCI Express power connector is required.


    4096MBMinimum of system memory.


    Installation software requires CD-ROM drive.


    DVD playback requires DVD drive.


    Blu-ray™ / HD DVD playback requires Blu-ray / HD DVD drive.


    750 Watt Power Supply is required.


    1X150 Watt 8-pin PCI Express power connector is required.


    64-bit operating system highly recommended


    A display with digital input (HDMI, DisplayPort or DVI) is required
     
  6. crazywaffle124

    crazywaffle124 Thread Starter

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    When I try to compress it, it says "File not found or no read permission". And I am administrator. I never bought a 8pin power connector, I only used what they supplied, so that might be the problem.
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Re the never bought 8 pin - do you have the two power connections to the card - is it the Sapphire


    Re the dump file
    Open up Windows Explorer as an administrator.
    To do this, go to Start and type in "windows explorer" (without the quotes).
    Then right click on Windows Explorer at the top of the search box and select "Run as administrator".

    Then, copy the dump files to your Desktop select them all (hold the Ctrl key while clicking on each one).
    Then right click on them and select "Send to", then select "Compressed (zipped) folder"


    However please just send me the one to start with
     
  8. crazywaffle124

    crazywaffle124 Thread Starter

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    When I right click "run as administrator", it sends me to the libraries section (where is shows "documents", "libraries", "pictures', and "videos"). When I go to compouter/localdisk/windows/miniddump I still get the same problem.

    and the gpu is Saphire brand
     
  9. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    so do you have the two power connections made - please


    when you have minidump folder open and there is the list of dump files
    when you right click on one what please is shown on the menu
     
  10. crazywaffle124

    crazywaffle124 Thread Starter

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    "when you right click on one what please is shown on the menu"

    Im sorry I dont know what you are saying
     
  11. crazywaffle124

    crazywaffle124 Thread Starter

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    and I dont know if I have the two power connections made- I'll check that soon, but I may not be able to until tomorrow or tonight
     
  12. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Re

    I mean








    see screenshot please
     

    Attached Files:

  13. crazywaffle124

    crazywaffle124 Thread Starter

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    I did that- but it stil; says "File not found or no read permission"
    and heres a photo of the gpu- I think its connected correctly:
    http://i.imgur.com/c6z8UKl.jpg

    [​IMG]
     
  14. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    It look as though it is correct but you say you installed it, so presumably you know where the two power connectors go to


    What graphics did you have before you installed the Sapphire


    When you right click on one of the dump files do you then have the menu shown on my screenshot - namely the SEND TO and if you hold on that do you then have the second menu shown and does that include the compressed zip folder




    You are NOT trying to open it - you are simply sending it to a compressed file so that you may then attach it
     
  15. crazywaffle124

    crazywaffle124 Thread Starter

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    I did the send to---> compressed zip, and I got the same error. My old card was a gtx 650, but I removed the old drivers
     
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