Hi all, I suspect this is a hardware issue however it might also very well be a software issue - or a combination thereof. I'm at a bit of a loss really, I hope this is an OK place to start this thread but to let me know if I should move it!
Quick background. I have a gaming rig that I built myself. Simple specs (gathered with the TSG utility) are below:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19041, Installed 20200825122105.000000+060
Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, Intel64 Family 6 Model 60 Stepping 3, CPU Count: 8
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 1070
Hard Drives: C: 930 GB (855 GB Free); D: 3725 GB (2405 GB Free); G: 447 GB (228 GB Free);
Motherboard: ASRock Z97 Extreme6/3.1, s/n M80-54012000083
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Windows Defender, Disabled
I have also provided more extensive specs as an attachment, an XML with way more detail than this but it's a good start. Oh and I am running Avast! Antivirus, not sure why it didn't pick that up. Both C and G run on SSDs, the C SSD is purely for Windows and other installs (I keep this easily format-able in case I need to reinstall Windows). D is a hard drive for storage which is backed up to the cloud, G is for game libraries (Steam and the likes).
It's been working well for a long while, I put her largely together in 2015 and since then have only really swapped out the water cooler when that went on the fritz.
However a little while back, maybe a few months, she'd randomly crash. The screen would just turn off, the fans would go to 100% and... that's it. I'd have to do a manual hard reboot. I did a little bit of research and found... not a lot. I decided to just reinstall Windows, it had been a little while so might as well. I did just that, however then my Steam started acting up - I have the Index and that would suddenly not work anymore. Fine, another Windows reinstall later she was up and running again. She worked well for several weeks, maybe even a month or 2, but then yesterday she suddenly crashed again. And then this morning, when I was trying to gather diagnostic data, she crashed three times in a row - but now she's again been doing fine for a few hours.
I have attached the Event Viewer logs of the last few days. I can't see a pattern there to be honest, but I must also admit that I'm not a Windows expert (I'm a software developer so have some knowledge but am definitely not an expert on this). Oh good to note; I'm unable to boot in safe mode as the screen won't turn on. I have a BenQ 1440p gaming monitor hooked up to the graphics card with a DisplayPort cable, but hooking it up with an HDMI to the motherboard directly didn't help either (it would just say 'no input').
Now I'm just not sure if it's hardware or not. I started suspecting my Graphics card but at the same time I can't be sure because I'm still able to use my Index without issue (although once I forgot to turn SteamVR on and that caused a crash with an Application error pointing at SteamVR in Event viewer). If it's the graphics card I don't mind replacing it, but I don't have another one lying around to swap in and see if that fixes the issue. I'd hate to replace it with the 3080 (which I'm kinda planning on) but then find out it's another expensive component causing the issues and then be stuck with my whole computer-upgrade-budget looking pretty in my case but the rig still crashing.
Anyone out there who wants to take a crack at figuring out what it might be?
Quick background. I have a gaming rig that I built myself. Simple specs (gathered with the TSG utility) are below:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19041, Installed 20200825122105.000000+060
Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, Intel64 Family 6 Model 60 Stepping 3, CPU Count: 8
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 1070
Hard Drives: C: 930 GB (855 GB Free); D: 3725 GB (2405 GB Free); G: 447 GB (228 GB Free);
Motherboard: ASRock Z97 Extreme6/3.1, s/n M80-54012000083
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Windows Defender, Disabled
I have also provided more extensive specs as an attachment, an XML with way more detail than this but it's a good start. Oh and I am running Avast! Antivirus, not sure why it didn't pick that up. Both C and G run on SSDs, the C SSD is purely for Windows and other installs (I keep this easily format-able in case I need to reinstall Windows). D is a hard drive for storage which is backed up to the cloud, G is for game libraries (Steam and the likes).
It's been working well for a long while, I put her largely together in 2015 and since then have only really swapped out the water cooler when that went on the fritz.
However a little while back, maybe a few months, she'd randomly crash. The screen would just turn off, the fans would go to 100% and... that's it. I'd have to do a manual hard reboot. I did a little bit of research and found... not a lot. I decided to just reinstall Windows, it had been a little while so might as well. I did just that, however then my Steam started acting up - I have the Index and that would suddenly not work anymore. Fine, another Windows reinstall later she was up and running again. She worked well for several weeks, maybe even a month or 2, but then yesterday she suddenly crashed again. And then this morning, when I was trying to gather diagnostic data, she crashed three times in a row - but now she's again been doing fine for a few hours.
I have attached the Event Viewer logs of the last few days. I can't see a pattern there to be honest, but I must also admit that I'm not a Windows expert (I'm a software developer so have some knowledge but am definitely not an expert on this). Oh good to note; I'm unable to boot in safe mode as the screen won't turn on. I have a BenQ 1440p gaming monitor hooked up to the graphics card with a DisplayPort cable, but hooking it up with an HDMI to the motherboard directly didn't help either (it would just say 'no input').
Now I'm just not sure if it's hardware or not. I started suspecting my Graphics card but at the same time I can't be sure because I'm still able to use my Index without issue (although once I forgot to turn SteamVR on and that caused a crash with an Application error pointing at SteamVR in Event viewer). If it's the graphics card I don't mind replacing it, but I don't have another one lying around to swap in and see if that fixes the issue. I'd hate to replace it with the 3080 (which I'm kinda planning on) but then find out it's another expensive component causing the issues and then be stuck with my whole computer-upgrade-budget looking pretty in my case but the rig still crashing.
Anyone out there who wants to take a crack at figuring out what it might be?