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Computer crashes when burning DVD -

Discussion in 'Multimedia' started by HeatherVela, Nov 7, 2011.

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  1. HeatherVela

    HeatherVela Thread Starter

    Joined:
    Nov 5, 2011
    Messages:
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    Everything runs fine until disc is ejected for blank disc - then I get the following:

    Blue Screen DRIVER_IRQL_NOT_LESS_OR_EQUAL
    This is absolutely driving me crazy - my computer crashes every time I attempt to burn a DVD and I get a blue screen with

    DRIVER_IRQL_NOT_LESS_OR_EQUAL
    STOP: 0x000000D1 (0x0000000000000000, 0x0000000000000002, 0x0000000000000008, 0x0000000000000000)

    Tells me to disable bios shadowing or cacheing.

    Have already restored my computer, uninstalled and installed new software (updated also), sent in to HP and they said they replaced some part and reloaded OS. Still crashes every time - no matter what software I am using to burn (have attempted different softwares).

    I searched for a minidump and nothing is showing. I followed the link in another post to set system to create minidumps but ......PLEASE HELP ME!!!!:mad:

    Have a minidump file and memory.dmp but the computer will not allow me to access them. Wants permission even though I am running as administrator.

    I do get the following information though:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000008
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\110611-37128-01.dmp
    C:\Users\HEATHER\AppData\Local\Temp\WER-69264-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
     
  2. Oddba11

    Oddba11 It's My Birthday!

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    Jim
    DRIVER_IRQL_NOT_LESS_OR_EQUAL is typically a driver issue.

    Update/reinstall all of the system drivers. All of the drivers should be available from the HP website.

    Also check Device Manager for any devices with a yellow !
     
  3. HeatherVela

    HeatherVela Thread Starter

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    Messages:
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    Ran a scan on HP website and it states that there are no updates for my drivers. All updated!
     
  4. Oddba11

    Oddba11 It's My Birthday!

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    First Name:
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    That simply means that there isn't a new version available. Hence the "update / reinstall". Since you can't update, simply reinstall all of the system drivers.
     
  5. HeatherVela

    HeatherVela Thread Starter

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    Do I have to do this one by one in the device manager?
     
  6. Elvandil

    Elvandil

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    Messages:
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    Considering the overall picture from this post and your other one about admin permissions being needed, either you have tweaked your machine to the verge of failure with tools you found on the internet, or you are most likely infected and should probably be in the Malware forum for a good cleanup before you address what appear to be multiple problems.
     
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