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Solved Computer crashes when watching 1080p YouTube videos

Discussion in 'Windows 7' started by SirTSB, May 9, 2019.

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  1. SirTSB

    SirTSB Thread Starter

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    Hello again, my pc used to play YouTube videos in 1080p resolution without any problems (albeit a bit choppy) but recently it started crashing after approximately 45 min of 1080p reproduction.

    It only crashes when the videos play in 1080p, it is ok in 760p and in normal use.

    My pc has 3.00 GB of RAM and I downloaded Speccy and discovered that the Intel Quad Q6600 @ 240 GHz processor is probably overheating at slightly above 60 degrees Celsius, maybe 61 or 62 degrees and no more.

    Is there any solution to be able to watch in 1080p resolution?
     
  2. texasbullet

    texasbullet

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    I think your processor is too low to handle 1080p resoulution. You need at least an i3 or higher processor.
    I think that you may also need more RAM.
     
  3. flavallee

    flavallee Trusted Advisor

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    cpu.JPG

    Is your computer using its Intel integrated graphics, or does it have a dedicated graphics card?

    If it's a factory-brand computer, advise us what brand name and model name and model number it is.
    If it's a self-built one, advise us what brand name and model number its motherboard is.

    Why does your computer have only 3 GB of RAM?
    Is it running a 32-bit or 64-bit version of Windows 7?

    ---------------------------------------------------------------
     
  4. lynx1021

    lynx1021

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    Please provide as much detail about your computer as possible.
    Need to know the, Operating system, motherboard , is it a manufactured computer (like dell) or custom build ; ie exact MB, exact CPU, exact GPU, Monitor cable, exact ram, exact pw supply, etc. Do not post 16gig of ram; post the exact brand and mode/part# do that for ALL of your parts It is recommended that you download and run the http://static.techguy.org/download/SysInfo.exe and include the log produced in your post.
    I have 2-775 socket boards with quad processors and don't have any problem watching 1080P on YouTube. Before I upgraded I had an E8600 and 8GB of memory and didn't have any problem. 60C is not too hot, have you done a speed test to see what your connection speed is? You could use some more ram, 4GB max on 32bit system, recommended at least 8GB on 64bit system.
     
  5. SirTSB

    SirTSB Thread Starter

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    Thank you all for your replies, I will post here the System Info log:

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Ultimate, 32 bit
    Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, x64 Family 6 Model 15 Stepping 11
    Processor Count: 4
    RAM: 3071 Mb
    Graphics Card: NVIDIA GeForce 7300 SE/7200 GS, 256 Mb
    Hard Drives: C: 223 GB (85 GB Free);
    Motherboard: MICRO-STAR INTERNATIONAL CO.,LTD, MS-7360
    Antivirus: AVG Antivirus, Enabled and Updated

    I know my pc is old but I only use it only for text editing, photo editing, net browsing and the occasional YouTube video watching. It works like a dream and as I wrote it had no problems with 1080p resolution until recently. No new programs, weird downloads or anything out of the ordinary before that :)
     
  6. flavallee

    flavallee Trusted Advisor

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    Capture.JPG

    Your computer has extremely weak graphics, so that's one reason why you're having video issues with it.

    It's also running a questionable extremely outdated copy of the most system-hungry version of Windows 7 there is, so that's one reason why it's crashing.

    --------------------------------------------------------------
     
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  7. SirTSB

    SirTSB Thread Starter

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    True, graphics card was my choice back when I built the pc because gaming was out of the question.

    Not really in a mood to reinstall Windows but which is the Win 7 version with the lesser hardware requirements?
     
  8. lynx1021

    lynx1021

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    As your report shows a 32 bit system ,you probably have 4GB of ram with 3.071 GB usable, that is max for 32bit. You would have to do a clean install of a 64bit OS to be able to use more ram. Have you done a speed check on your internet speed? Your video card could be over heating causing the crashes. You really need at least 1GB of memory on your video card to work properly with YouTube. You could pick up a cheap one on EBay. Like a HD 6450 1GB https://www.ebay.com/itm/New-Dell-A...250498?hash=item2ce9ee0242:g:YuMAAOSwtQNcCUwo The benchmark rating on it is 221 compared to yours (42).
     
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  9. lynx1021

    lynx1021

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    SirTSB likes this.
  10. SirTSB

    SirTSB Thread Starter

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    Thanks lynx, apparently things have moved on :)

    Internet speed is ok (around 12Mbps) for HD streaming. I will definitely add some new components when I'll find the time to reinstall the OS!
     
  11. GamerBlackAcid

    GamerBlackAcid

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    And the alternate choice can be an nvidia geforce gt 710
     
  12. SirTSB

    SirTSB Thread Starter

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    Thanks :)
     
  13. Alpha227

    Alpha227

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    I know this is off-topic, but i used to have something kinda less specced than that.

    Core 2 Duo T9400 2.53 Ghz
    4 GB DDR2
    ATI Mobility Radeon HD 3650 512 MB
    Windows 7 Home SP1

    And it played 1440p just fine, so im a bit confused here.
     
  14. GamerBlackAcid

    GamerBlackAcid

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    Maybe your gpu is all right. SitTSB's GPU may have issues. Oh and my GPU which is an AMD Radeon R7 240 2GB DDR3 is having issues playing 1080p. Wait... are you saying 1440p offline or online? Coz my GPU doesn't struggle playing 4k offline but does struggle play bgg 1080p online.
     
  15. SirTSB

    SirTSB Thread Starter

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    Hi, I can understand that, as I wrote above my computer used to play 1080p YouTube videos a bit choppily but without crashing until the time I posted this thread. So the big question is why the pc could play HD a couple of months ago and not now? Also, I recently bought an action cam with native 4K resolution and I could watch native 4K videos with the VLC Player perfectly fine although they were never longer than 15 minutes. I know my screen is no 4K but the pc could play super heavy files without choppiness and in amazing quality. So I am convinced that something fishy is going on apart from ancient hardware despite using my pc only for work, no gaming, no saucy websites, no movies or any kind of suspicious downloads. I have AVG antivirus installed and I am looking for a free cleaning program NOT a free one that requires paid upgrade in order to clean the mess it detects. If you know a good one please PM me!
     
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