Computer crashes while gaming

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ltpickles

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Jan 24, 2013
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Hello everyone,
My computer system crashes when I play most video games (only company of heroes and civilization 5 wont crash). I have already ran all the stress tests including memtest 86+, prime95 and furmark without any errors/crashes. I suspected that it was a driver issue so I decided to do a clean reinstall of windows 7 and then install all the drivers. It had absolutely no effect :(
I updated my motherboard and video card BIOS but that didnt help either. I tried disabling ULPS and 2D clocks for my video card but nothing happened. The only critical event that is logged in event viewer is "kernel ID 41" (Its just a notification that my computer was shut off unexpectedly). When the computer crashes, a black screen will appear and the last bit of audio that was playing will get distorted and it will keep on playing (It will make a loud BRRRRRRRRRRRRRR noise). I have to then manually restart the computer and boot back into windows. I have run out of options, i have no idea what is causing this problem. Can someone please help me?

system specs:
phenom ii x6 1050t @3.9ghz 1.46v (max temp 52C)
8 GB kingston hyper x 1600mhz memory
radeon 7850 2 GB (max temp 58C)
OCZ modxstream 700 watt PSU
1 TB western digital HDD
corsair c70 with 6 120mm cooling fans

Crash report:

http://attachments.techguy.org/attachment.php?attachmentid=219662&stc=1&d=1359051518
 

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Joined
Dec 28, 2004
Messages
8,256
Itp:
Hello & Welcome to Tech Guy Forum:
The experts at TGF's hardware or gaming forums might have more expertise, but I'll try to assist.

I recommend running Memtest, and the mem diag from the W7 repair options for a minimum of 8 hrs.
I prefer OCCT from www.ocbase.com for CPU & GPU stressing.

The problem is caused by either hardware or a driver that you installed before & after your recent re-install. Did you reformat? Quick or thorough?

Is anything overclocked? If so, set to normal.

Run HDD diags from WD.

Please provide your computer or motherboard's brand, model & model #.

1 of us will analzye your minidumps.

In event viewer, highlight the error, then left click, on the right, to copy the details.

Paste them in a reply.

RF123
 

ltpickles

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Joined
Jan 24, 2013
Messages
13
I nuked the drive using dban, then formatted to NTFS and installed windows. My CPU is overclocked so ill restore that to factory default. I previously ran the western digital hard drive diagnostics utility and my HDD passed .I have a Gigabyte 78lmt-USB 3 motherboard.

here is the only critical error in event viewer:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-01-24T18:01:09.468417400Z" />
<EventRecordID>6964</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Mohsun-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
 

ltpickles

Thread Starter
Joined
Jan 24, 2013
Messages
13
I down-clocked my system to factory settings - CPU at 2.8ghz and memory to 1.6ghz
It crashed after 10 minutes of dirt 3 but this time it was a orange vertical line crash.
 
Joined
Dec 28, 2004
Messages
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If you mean that an orange vertical line was displayed, try another video card.

I had a problem, recently, with an nVidia driver. The most recent driver update didn't help, so I went back / down a level in driver chronology. NOW, no problems.

Download driver

Download & install driver sweeper from guru3d
In "programs & features", uninstall the driver

boot to safe mode.

Run driver sweepr

STILL in safe mode, run driver sweeper

STILL in safe mode, install the alternate driver

Boot to normal mode.

Test

RF123
 

ltpickles

Thread Starter
Joined
Jan 24, 2013
Messages
13
I followed your instructions on diver removal and re installation. Will update you guys if i crash.
 

ltpickles

Thread Starter
Joined
Jan 24, 2013
Messages
13
I ran chkdsk and sfcscan, windows found no integrity violations or errors. It didnt help :(
still crashing. did anyone get a chance to review the crash dump?
 
Joined
Dec 28, 2004
Messages
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Itpickles:
Hopefully within the next 12 hrs.

Thanks for the update.

If you don't want to run each mem diag for 8 hrs. try removing 1/2 your ram at a time while playing the games.

You might want to try an older driver, if huggie54's suggestion doesn't fix your computer problem.

RF123
 

ltpickles

Thread Starter
Joined
Jan 24, 2013
Messages
13
all my usb devices (my mouse) are plugged into a usb 2.0 slot. My headset uses 3.5mm jacks.
 
Joined
Dec 28, 2004
Messages
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If you don't want to run each mem diag for 8 hrs. try removing 1/2 your ram at a time while playing the games.

You might want to try an older driver, if huggie54's suggestion doesn't fix your computer problem.
 
Joined
Feb 17, 2008
Messages
2,637
go to device manager,scroll down to universal serial bus controllers and expand the + sign,then go down the list right-click these entries and uninstall reboot try now.
Etron USB 3.0 Extensible Host Controller PCI\VEN_1B6F&DEV_7023&SUBSYS_50071458&REV_01\4&F195CB1&0&0038
Etron USB 3.0 Extensible Host Controller PCI\VEN_1B6F&DEV_7023&SUBSYS_50071458&REV_01\4&103F66F3&0&0020
 
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Messages
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Before making any changes to the registry [ dev mgr is a user friendly interface of part of the registry ] I think you should at a minimum create a system restore point.

FWIW

RF123
 
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