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Computer crashes while gaming

Discussion in 'Windows 7' started by ltpickles, Jan 24, 2013.

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  1. ltpickles

    ltpickles Thread Starter

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    Hello everyone,
    My computer system crashes when I play most video games (only company of heroes and civilization 5 wont crash). I have already ran all the stress tests including memtest 86+, prime95 and furmark without any errors/crashes. I suspected that it was a driver issue so I decided to do a clean reinstall of windows 7 and then install all the drivers. It had absolutely no effect :(
    I updated my motherboard and video card BIOS but that didnt help either. I tried disabling ULPS and 2D clocks for my video card but nothing happened. The only critical event that is logged in event viewer is "kernel ID 41" (Its just a notification that my computer was shut off unexpectedly). When the computer crashes, a black screen will appear and the last bit of audio that was playing will get distorted and it will keep on playing (It will make a loud BRRRRRRRRRRRRRR noise). I have to then manually restart the computer and boot back into windows. I have run out of options, i have no idea what is causing this problem. Can someone please help me?

    system specs:
    phenom ii x6 1050t @3.9ghz 1.46v (max temp 52C)
    8 GB kingston hyper x 1600mhz memory
    radeon 7850 2 GB (max temp 58C)
    OCZ modxstream 700 watt PSU
    1 TB western digital HDD
    corsair c70 with 6 120mm cooling fans

    Crash report:

    http://attachments.techguy.org/attachment.php?attachmentid=219662&stc=1&d=1359051518
     

    Attached Files:

  2. rainforest123

    rainforest123

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    Dec 28, 2004
    Messages:
    8,256
    Itp:
    Hello & Welcome to Tech Guy Forum:
    The experts at TGF's hardware or gaming forums might have more expertise, but I'll try to assist.

    I recommend running Memtest, and the mem diag from the W7 repair options for a minimum of 8 hrs.
    I prefer OCCT from www.ocbase.com for CPU & GPU stressing.

    The problem is caused by either hardware or a driver that you installed before & after your recent re-install. Did you reformat? Quick or thorough?

    Is anything overclocked? If so, set to normal.

    Run HDD diags from WD.

    Please provide your computer or motherboard's brand, model & model #.

    1 of us will analzye your minidumps.

    In event viewer, highlight the error, then left click, on the right, to copy the details.

    Paste them in a reply.

    RF123
     
  3. ltpickles

    ltpickles Thread Starter

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    Messages:
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    I nuked the drive using dban, then formatted to NTFS and installed windows. My CPU is overclocked so ill restore that to factory default. I previously ran the western digital hard drive diagnostics utility and my HDD passed .I have a Gigabyte 78lmt-USB 3 motherboard.

    here is the only critical error in event viewer:

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2013-01-24T18:01:09.468417400Z" />
    <EventRecordID>6964</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Mohsun-PC</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    - <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>
    </Event>
     
  4. ltpickles

    ltpickles Thread Starter

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    I down-clocked my system to factory settings - CPU at 2.8ghz and memory to 1.6ghz
    It crashed after 10 minutes of dirt 3 but this time it was a orange vertical line crash.
     
  5. rainforest123

    rainforest123

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    Run chkdsk /r

    The quick format doesn't run chkdsk during W7's installation

    Thanks for the updates.

    Please explain
    RF123
     
  6. rainforest123

    rainforest123

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    If you mean that an orange vertical line was displayed, try another video card.

    I had a problem, recently, with an nVidia driver. The most recent driver update didn't help, so I went back / down a level in driver chronology. NOW, no problems.

    Download driver

    Download & install driver sweeper from guru3d
    In "programs & features", uninstall the driver

    boot to safe mode.

    Run driver sweepr

    STILL in safe mode, run driver sweeper

    STILL in safe mode, install the alternate driver

    Boot to normal mode.

    Test

    RF123
     
  7. ltpickles

    ltpickles Thread Starter

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    I followed your instructions on diver removal and re installation. Will update you guys if i crash.
     
  8. ltpickles

    ltpickles Thread Starter

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    I ran chkdsk and sfcscan, windows found no integrity violations or errors. It didnt help :(
    still crashing. did anyone get a chance to review the crash dump?
     
  9. huggie54

    huggie54

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    is your headset plugged into the usb 3.0 slot, if so try in a 2.0 slot
     
  10. rainforest123

    rainforest123

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    Itpickles:
    Hopefully within the next 12 hrs.

    Thanks for the update.

    If you don't want to run each mem diag for 8 hrs. try removing 1/2 your ram at a time while playing the games.

    You might want to try an older driver, if huggie54's suggestion doesn't fix your computer problem.

    RF123
     
  11. ltpickles

    ltpickles Thread Starter

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    all my usb devices (my mouse) are plugged into a usb 2.0 slot. My headset uses 3.5mm jacks.
     
  12. rainforest123

    rainforest123

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  13. huggie54

    huggie54

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    go to device manager,scroll down to universal serial bus controllers and expand the + sign,then go down the list right-click these entries and uninstall reboot try now.
    Etron USB 3.0 Extensible Host Controller PCI\VEN_1B6F&DEV_7023&SUBSYS_50071458&REV_01\4&F195CB1&0&0038
    Etron USB 3.0 Extensible Host Controller PCI\VEN_1B6F&DEV_7023&SUBSYS_50071458&REV_01\4&103F66F3&0&0020
     
  14. rainforest123

    rainforest123

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    Before making any changes to the registry [ dev mgr is a user friendly interface of part of the registry ] I think you should at a minimum create a system restore point.

    FWIW

    RF123
     
  15. ltpickles

    ltpickles Thread Starter

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    Ill uninstall the etron USB 3.0 drivers and report back.
     
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