1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Computer crashing regularly

Discussion in 'Windows 7' started by DocMR, Feb 24, 2014.

Thread Status:
Not open for further replies.
Advertisement
  1. DocMR

    DocMR Thread Starter

    Joined:
    Feb 24, 2014
    Messages:
    4
    Hi everyone, first time posting, thanks in advance for any help anyone can offer. I have been getting a lot of crashes on my computer, the frequency is increasing lately - nearly every day at some point. Often when I am working on multiple programs at the same time, or when I am accessing Photoshop or videos. I get the BSOD, it has run Checkdisc a couple of times with no errors, although usually just restarts.

    Not sure what is causing it, have the latest version of the video driver, antivirus up to date.

    Here is the info from TSG Sysinfo:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 8
    RAM: 16364 Mb
    Graphics Card: AMD Radeon HD 6900 Series, -2048 Mb
    Hard Drives: C: Total - 114371 MB, Free - 4869 MB; D: Total - 953866 MB, Free - 677807 MB;
    Motherboard: ASUSTeK Computer INC., P8Z68-V LE
    Antivirus: ESET NOD32 Antivirus 5.2, Updated and Enabled

    I have also attached the last few minidumps as a zip as requested in other posts.

    Hope someone can help me work out what is going on.

    Thank you.

    DocMR
     

    Attached Files:

  2. Rollin_Again

    Rollin_Again

    Joined:
    Sep 4, 2003
    Messages:
    4,912
    Most of the time this is caused caused by a faulty power supply, faulty RAM, or the PC processor overheating. Have you removed the case to make sure all the fans are spinning properly and not covered with a layer of dust? Have you tried removing all RAM memory and then start the computer with a single stick of RAM to see if the problem still occurs? I would advise to start by installing a 3rd party software to display the PC temp to make sure the processor isn't overheating.


    Rollin
     
  3. DocMR

    DocMR Thread Starter

    Joined:
    Feb 24, 2014
    Messages:
    4
    Thanks Rollin, will look at the insides and give it a good clean. Will also try isolating the RAM sticks. Is there a PC temp software that you would recommend to check the temps? Thank you. DocMR
     
  4. Mark1956

    Mark1956 Malware Specialist

    Joined:
    May 7, 2011
    Messages:
    14,142
    This is a small CPU temperature monitoring program that will give a constant read out in your task bar. CoreTemp

    I checked all of the crash dumps and they all show an error code of 1E, but they only name a windows driver which is very unlikely to be the cause. The most likely cause is hardware and that would include overheating. As it happens when you are running multiple programs or CPU intensive activities like Photoshop or videos it is quite likely to be a heat issue.

    The fact that a disk check has run automatically is usually an indication that something is wrong with the hard drive or the file system is corrupt, but as it is not finding any errors that might just be due to heat as well.

    See how things are after a good clean out, do not be tempted to use a vacuum cleaner as the static produced can damage the electronics. Use a can of compressed air and pay particular attention to the CPU cooler. It may also help if you remove it and clean off the old thermal paste and apply a fresh coating.
     
  5. DocMR

    DocMR Thread Starter

    Joined:
    Feb 24, 2014
    Messages:
    4
    Thank you for the suggestions Mark1956, will try cleaning out and report back.
     
  6. Mark1956

    Mark1956 Malware Specialist

    Joined:
    May 7, 2011
    Messages:
    14,142
  7. DocMR

    DocMR Thread Starter

    Joined:
    Feb 24, 2014
    Messages:
    4
    Cleaned out all the fans and inside with compressed air - a little dusty but nothing major. Running coretemp - does not seem to be overheating - all cores running around 30-36 degrees celcius on low load, up to no more than mid 50s on high load (rendering video + photoshop + browser + excel + powerpoint + thunderbird). Still crashing regularly. Latest minidumps attached (all after last one). The primary drive (OS and a few programs) is an SSD, which is nearly full - has 5GB space of 128GB remaining. Secondary drive has 650GB or so of 1TB free.

    Any other ideas welcomed. Thanks.
     

    Attached Files:

  8. Mark1956

    Mark1956 Malware Specialist

    Joined:
    May 7, 2011
    Messages:
    14,142
    That is quite a tight space left on the SSD, should be nearer to 10% of its capacity, but I don't suppose that would be causing BSOD's without you seeing some warnings about disk space.

    Is this a custom built system or shop bought, have you got anything overclocked?

    Did you try removing some of the RAM to see if it stops the BSOD's, then swapping them around if it didn't?
     
  9. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1120632

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice