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Computer doesn't recognize my external device

Discussion in 'Windows 7' started by tricon7, Feb 26, 2013.

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  1. tricon7

    tricon7 Thread Starter

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    I just had my laptop hard drive reimaged, and now it doesn't want to recognize my iPhone when I plug it in via USB. I should see *something* like I did before, like a new drive letter. The laptop installed the drivers when I first plugged the iPhone back in, but even though now I hear the double bong-sound when I plug it in, I don't see anything appear in Windows Explorer, nor can I move any files from the phone to my computer.
     
  2. rainforest123

    rainforest123

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    tricon7:
    Please run this forum's system info utility & post the results.
    http://library.techguy.org/wiki/TSG_Valuable_links

    Please create screen shots of the following:
    With your iPhone connected via USB
    RIGHT click "Computer"
    Left click "manage"
    Maximize the screen
    1. On the left, left click "disk mangement"
    Create a screen shot

    2. On the left, left click "device manager"
    Set "View" to display hidden devices
    If necessary, left click the arrow to the left of "Disk Drives" and "USB Controllers"
    Take screen shots as you scroll up or down

    If you notice any item with a yellow triangle or red circle
    RIGHT click that item.
    Left click "properties"
    Provide a screen shot of the "General" tab

    RF123
     
  3. tricon7

    tricon7 Thread Starter

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    Just an FYI, I tried to play several different DVDs/CDs today. None of them were recognized by my laptop.

    Here is the system information. I made several screenshots, which I've attached. The second screenshot shows the hidden devices, the third does not.

    ---

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, 64 bit
    Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 2
    Processor Count: 4
    RAM: 3892 Mb
    Graphics Card: Intel(R) HD Graphics, 1722 Mb
    Hard Drives: C: Total - 737535 MB, Free - 707209 MB; D: Total - 195750 MB, Free - 195655 MB;
    Motherboard: SAMSUNG ELECTRONICS CO., LTD., R580
    Antivirus: McAfee VirusScan, Not Updated
    ---
     

    Attached Files:

  4. rainforest123

    rainforest123

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    tricon7:
    Please provide the steps regarding the re-imaging.
    Specifically:
    Who created the image? Describe the method.
    Provide steps performed & programs used.

    Who restored the image? Describe the method.
    Provide steps performed & programs used.

    You will note that in your Disk Management screenshot [ nice job by the way (y) ], your optical drive is not present. Compare that with a screen shot of my system.

    Please provide a screen shot of the Apple Mobile Device with the warning triangel & "!".

    The optical drive issue is probably related to filters.
    Please see http://support.microsoft.com/kb/982116

    I'll comment on the iPhone issue after I have seen the screen shot.
    Results of preliminary research suggests that you may need to uninstall & re-install iTunes.

    I think that it is always a good idea to backup one's data before commencing troubleshooting.

    At this point, I want to wait on steps to proceed, but I think it would be a good idea to read these, to be prepared. Or not. You can wait.
    http://answers.microsoft.com/en-us/...iver-not/0ed0a914-49a8-4ad2-acaf-5cd3d456d169

    http://answers.microsoft.com/en-us/...e-mobile/068edb2b-91ce-468f-9cfd-dc21638b327d

    http://answers.microsoft.com/en-us/...y/1409f742-1769-471e-a0d0-0b49383c9140?auth=1

    RF123
     
  5. rainforest123

    rainforest123

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  6. tricon7

    tricon7 Thread Starter

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    I've installed and uninstalled iTunes probably five times by now. No difference. I'll look at the pertinent microsoft link in a moment. Attached is the screenshot you requested. My iTunes library is currently empty.

    I checked out the Microsoft link for my iPhone. Nothing seemed amiss in the results.

    Thanks tons.
     

    Attached Files:

  7. rainforest123

    rainforest123

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    t 7:
    Thanks for the screen shot & information.

    Keep us posted on your optical drive issue, too.

    Not only is my spelling challenged, my compositional skills are also challenged.

    I intended to request the properties, "general" tab of the A M D.

    My apologies.

    RF123
     
  8. tricon7

    tricon7 Thread Starter

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    The filters link was a bust. It didn't find anything. See screenshot.

    I made a screenshot of the AMD like you asked. Something's going on with that info, looks like.
     

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  9. rainforest123

    rainforest123

    Joined:
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    t 7:
    Please go to http://support.microsoft.com/kb/982116
    Left click "expand all"
    Go to the "resolution" section.
    Follow the steps "Let me fix it myself".

    How to manually uninstall iTunes.
    https://discussions.apple.com/thread/4083735?start=0&tstart=0

    Please provide the steps regarding the re-imaging.
    Specifically:
    Who created the image? Describe the method.
    Provide steps performed & programs used.

    Who restored the image? Describe the method.
    Provide steps performed & programs used.


    Probably time for you to read those other links that I provided earlier.
    :)

    RF123
     
  10. rainforest123

    rainforest123

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  11. Rearden

    Rearden Banned

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    Does your iPhone show up in iTunes?
     
  12. tricon7

    tricon7 Thread Starter

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    An independent company working for Samsung in Texas called Intelisol reimaged the hard drive. I mailed it to them, and they mailed it back. I was not informed of their method, the steps they used, nor the programs they used to reimage.

    I'll manually uninstall iTunes, but I'm not hopeful. I removed it through install/uninstall programs about five times already after reinstalling it (several versions just to cover my bases), with no results. I'll do your suggestions when I get home from work, and post the results then.

    To the other poster, my computer doesn't recognize my iPhone no how, no way, and that includes iTunes and Windows Explorer. In the past I could at least transfer over my photos through W.E. if iTunes was giving me a problem, but now I can't even do that. I have a suspicion that this issue may be tied to the fact that my computer can't read DVDs/CDs, either. However, my laptop *can* detect and read my external hard drive and thumb drive.
     
  13. tricon7

    tricon7 Thread Starter

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    Update: I uninstalled everything to do with Apple, Bonjour, or Quicktime that I could find. I then tried to download iTunes again, but I got the error shown on the screenshot. I've been googling until my face is blue, and nothing seems to work. Suggestions would be welcome.
     

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  14. tricon7

    tricon7 Thread Starter

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    Bump.
     
  15. rainforest123

    rainforest123

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