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Computer doing very odd things!

Discussion in 'Virus & Other Malware Removal' started by loulou davie, Apr 22, 2004.

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  1. loulou davie

    loulou davie Thread Starter

    Joined:
    Apr 9, 2004
    Messages:
    3
    Hi
    My computer has recently started doing very odd things. It's slowed right down and I'm also having problems getting onto secure sites on the internet (hotmail, internet banking, Amazon etc). I haven't changed any of my security settings. The problem seemed to start after I received an email from a friend containing an embedded photo but that could just be a coincidence! Any suggestions gratefully received. Thanks.
     
  2. raybro

    raybro

    Joined:
    Apr 26, 2003
    Messages:
    5,836
    There are a couple of things you can try. Online AV scans, spyware removers, trojan scans. What I suggest is, rather than shotgunning for the problem, run a HiJackThis scan and post it here in a reply. That will provide information that may allow specific identification of the root of the problem. To do so follow these steps:

    First, create a folder in C:\Program Files and label it HiJackThis. This is where you will download the executable file. This is also the folder where your HJT backups will be stored.

    Click Here to download the HiJackThis.exe file.

    Close all windows, including this and any other browser windows. Launch HJT and click the Scan button. When the scan is finished, the Scan button will have changed to Save Log. Click that and save the log to your HJT folder. DO NOT CHANGE ANYTHING YET. Most of the listed items are harmless or even essential. Wait for recommendations from someone trained in HJT log file interpretation.

    In the saved log file window... In the toolbar at the top of the window under Edit, select Select All. Copy (Ctrl+C) the text and paste (Ctrl+V) it into a reply in this thread.
     
  3. loulou davie

    loulou davie Thread Starter

    Joined:
    Apr 9, 2004
    Messages:
    3
    Thanks Ray

    Here's my HiJackThis scan results:
    Logfile of HijackThis v1.97.7
    Scan saved at 14:11:41, on 22/04/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\System32\khooker.exe
    C:\Program Files\Norton Internet Security\IAMAPP.EXE
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\apps\ActivSurf\4448364\Program\backweb-4448364.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Samsung\Digimax Viewer 1.0\DigimaxViewer.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
    C:\PROGRA~1\INCRED~1\bin\IMApp.exe
    C:\Program Files\Norton Internet Security\NISUM.EXE
    C:\PROGRA~1\NORTON~3\NORTON~2\NPROTECT.EXE
    C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
    C:\WINDOWS\system32\slserv.exe
    C:\WINDOWS\System32\snmp.exe
    C:\PROGRA~1\NORTON~3\NORTON~2\SPEEDD~1\NOPDB.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Norton Internet Security\SymProxySvc.exe
    C:\Program Files\Norton Internet Security\RegFilter.exe
    C:\Program Files\Virtual CD v4 SDK\system\vcssecs.exe
    C:\Program Files\HiJackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.iesearch.freeserve.com/iesearch/default.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Freeserve
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\apps\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
    O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
    O4 - HKLM\..\Run: [iamapp] C:\Program Files\Norton Internet Security\IAMAPP.EXE
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [ActivSurf] C:\apps\ActivSurf\4448364\Program\backweb-4448364.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
    O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - Startup: BBCTicker.lnk = C:\Program Files\BBC Ticker\BBCTicker.exe
    O4 - Global Startup: Digimax Viewer 1.0.lnk = ?
    O4 - Global Startup: hp psc 1000 series.lnk = ?
    O4 - Global Startup: hpoddt01.exe.lnk = ?
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
    O9 - Extra button: Packard Bell (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com/
    O16 - DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9} (MSSecurityAdvisor Class) - http://download.microsoft.com/downl...-a3de-373c3e5552fc/msSecAdv.cab?1082421830862
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38004.8488657407
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup/downloader/imloader.cab

    Thanks for your help
    Loulou
     
  4. raybro

    raybro

    Joined:
    Apr 26, 2003
    Messages:
    5,836
    I'm pleased to tell you your HJT scan looks clean of bad guys. No indication of any kind of anomaly. This prompts me to suggest you run some cleanup programs and a couple of online scans for virii and Trojans. To do so, please follow these steps:

    Download Spybot S&D. Install Spybot, open it and click the Search for Updates button. When updates are found, put a check mark next to all and click the Download Updates button. Now click the Search & Destroy icon in the left pane, then the Check for problems button at the bottom of the window. When the scan completes, check all the items in RED, then click the Fix Selected Problems button.

    Reboot your computer

    Next, download AdAware. Install the program and launch it.

    First in the main window look in the bottom right corner and click on Check for updates now and download the latest reference files.

    Make sure the following settings are made and on -------ON=GREEN

    From main window :Click Start then Activate in-depth scan (recommended)

    Click Use custom scanning options then click Customize and have these options selected: Under Drives and Folders put a check by Scan within archives and below that under Memory and Registry put a check by all the options there.

    Now click on the Tweak button in that same window. Under Scanning Engine select Unload recognized processes during scanning and under Cleaning Engine select Let windows remove files in use at next reboot

    Click Proceed to save your settings.

    Now to scan just click the Next button.

    When the scan is finished mark everything for removal and get rid of it.(Right-click the window and choose Select All from the drop down menu and click Next)

    Reboot your computer.

    Go Here ] to do an online virus scan with HouseCalls:


    Be sure and put a check in the box by "Auto Clean" before you do the scan. If it finds anything that it cannot clean have it delete it or make a note of the file location so you can delete it yourself.

    Go Here to run a Symantec virus scan.

    Go Here and run the Trojan Scan.

    Post back and let us know how it works out.
     
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