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Computer Freeze Exploring Internet

Discussion in 'Windows Vista' started by retroskater, Jun 27, 2012.

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  1. retroskater

    retroskater Thread Starter

    Jun 27, 2012
    I've been having major problems with my computer freezing for about a week. My screen locks up, mouse and keyboard are not responsive, ctrl/alt/delete does not work. The only thing that responds is the disc drive can open and close. I need to shut down the computer using the power button to recover. The problem occurs when I use Internet Explorer or Google Chrome. I can have the browsers open, however when I begin web searching, using Facebook, or playing Farmville on either browser I can only do so for a limited amount of time (usually 5-10min) before it freezes my computer. I've never had this problem before. I have ran my Norton 360 Anti-Virus (even shut it off to see if there was a conflict), Norton Power Eraser, and Malwarebytes but came up with nothing. I have cleared my temporary internet files, completed system updates, checked for problematic/updated drivers, and tried to go back to multiple store points but the problem still exists. I have also checked to see if both cooling fans were working, if the unit was running hot, and for buildup of dust, which all checked out. I am able to surf the net as long as I want using either browsers without any freeze-ups in Safe Mode. I am becoming frustrated and would appreciate any insight on this issue. I really do not want to restore back to original factory settings because I have tons of data to transfer if I choose to go that path. Thank you so much!
  2. computersarecool


    Nov 23, 2010
    It may be a virus. Please run a full virus scan. You may wanna eat out. Full scans take a while. If that dosnt work, try to boot into safe mode with networking. Does it freeze up in safe mode?
  3. liam7k


    Jul 14, 2012
    reinstall IE to the newest version, same for chrome, plus I reccomend downloading firefox as i never have these problems with
    firefox. Lemme know how it goes.
  4. TerryNet

    TerryNet Terry Moderator

    Mar 23, 2005
    Uninstall Norton and run the Removal Tool. You can reinstall it after testing.
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