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Computer freeze + powers off

Discussion in 'Windows 10' started by MichaelW2, Feb 13, 2018.

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  1. MichaelW2

    MichaelW2 Thread Starter

    Joined:
    Feb 13, 2018
    Messages:
    3
    Hi all,

    Hoping to get some help with a issue I am having with my machine. It is a couple of years old and has recently started powering off during game play.

    There is no blue screen, the display freeze, sound continues for a few seconds, then the machine turns off. To me it should be either a Graphics Card issue, CPU heating issue, or insufficient power.

    What's odd is that it has only recently started to happen. and seems to happen once a day, even when running stress tests (FurMark) I do not get consistent results. It can happen 1 hour into game play or 5+.

    Graphics Card: NVidia GeForce GTX 980
    CPU: Intel i7-5820K Extreme Hex Core
    Motherboard: MSI X99S Gaming Motherboard (Socket LGA2011-3)
    RAM: Corsair CMR32GX4M4C3333C16 Vengeance RGB 32GB
    Power Supply: Corsair CP-9020094-UK RM1000x 1000 W 80 Plus Gold Certified Modular
    Cooling: Custom Loop Liquid Cooled.

    Both the Graphics Card and CPU do not go higher than 40-45C under a stress test, and there is no overclock on the machine. I do not see any errors in the event log after a crash. And there is no scheduled tasks executing at the time of the crash.

    Is there any logging tools I can use to collect more data on what could be causing the system to crash, I have done a full Windows 10 installation (Including reformat). I would really like to get a good idea what is causing it before replacing parts, as these can be costly, and I really do not want to have to keep re-draining/re-filling the custom loop each component swap.

    Thanks in advance,

    Please let me know if you need any further information on the machine.

    Regards,

    Michael.
     
  2. Paul23

    Paul23 Temporarily Banned

    Joined:
    Nov 7, 2017
    Messages:
    713
    First Name:
    Paul
    With that power supply, I doubt that power is the problem, especially the gold edition. From your varying readings on the stress test, sounds like a video card issue. Have you taken the video card out, blown it out, and tried re-seating it? Also, run a memtest for good measure.
     
  3. Paul23

    Paul23 Temporarily Banned

    Joined:
    Nov 7, 2017
    Messages:
    713
    First Name:
    Paul
    Oh...by the way...have you updated your BIOS to the newest version and installed the newest motherboard firmware driver? If not, I can see Windows misbehaving.
     
  4. MichaelW2

    MichaelW2 Thread Starter

    Joined:
    Feb 13, 2018
    Messages:
    3
    Hi Paul23,

    Thanks for the quick response, yes I have strong doubts about the power supply too, and suspect the Graphics Card, just kind of don't want it to be, and want to be 100%, before I purchase a new card.

    I Have just done what you suggested, removed and cleaned the connector and slot with compressed air can, will see how that goes tonight.

    The MB has been updated to the latest Bios version and I have run memory tests over night with no issues.
     
  5. MichaelW2

    MichaelW2 Thread Starter

    Joined:
    Feb 13, 2018
    Messages:
    3
    Okay, 2 hours into a game the same thing occurred.

    Will look to purchase a new Graphics Card and hope this resolves my issue.

    If anyone has any suggestions in the mean time let me know.

    I will update once a new card is installed.

    Thanks again Paul23 for the help.
     
    Paul23 likes this.
  6. skinnywhiteboy

    skinnywhiteboy

    Joined:
    Jan 26, 2001
    Messages:
    2,069
    First Name:
    Bruce
    Have you ran the onboard Diagnostic first?? Don't spin your wheels if it's just a bad hard drive.
     
  7. dckeks

    dckeks

    Joined:
    Oct 7, 2017
    Messages:
    4,090
    First Name:
    Darrin
    I agree there is more to test before you rush to buying a new video card. Start with the following steps.

    Step 1:

    Speccy
    http://filehippo.com/download_speccy
    1. File > Save Snapshot. This will create a file called [hostname].speccy
    2. File > Publish Snapshot. This saves your snapshot to their servers
    3 Copy and Paste the link to your next Reply

    Step 2:
    Click on Start menu
    Type in cmd
    Right click on cmd in list and select run as administrator
    Copy and Paste the commands into the command console
    1. sfc /scannow
    2. dism /online /cleanup-image /restorehealth
    When these have completed.
    Right click on the top bar command window
    Left click on Edit then Select All
    Right click on the top bar again
    Left click on edit then copy
    paste into your reply

    Step 3:
    Download Process Explorer
    https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

    1. Save it to your desktop then run it. Right Click and Select Run As Administrator
    2. Select View Menu Click Select Columns
    3. In the Select Columns Window Check Verified Signer and Click OK
    4. Select Options Menu and Check Verify Image Signatures
    5. Double Click o the CPU Column to sort by highest CPU usage.
    (System Idle Process should be at the top once sorted properly)
    6. Wait approximately a minute
    7. Select Save or Save As from the File Menu and save System Idle Process.txt to Desktop
    8. Upload the file to your Reply

    Step 4:
    Please download and Run the Event Viewer Tool by Vino Rosso
    http://images.malwareremoval.com/vino/VEW.exe
    1. Right click on Vew.exe program and select Run as Administrator
    2.. Under Select log to query
    3. select System
    4. Under Select type to list
    Select:
    * Error
    * Warning
    Choose the Number of events as follows:
    Click on umber of events
    Type 20 in the box (1 to 20)
    Click the Run button (Notepad will open the log)
    upload files to next reply
    Rename to SystemLog.txt or it will be overwritten

    Step 5.
    Run memtest86+ version 5.01 for at least 8 passes.
    This may take hours so plan to run it overnight.

    Testing takes approximately 1 - 2 hours /GB RAM
    One error is a fail and you can abort testing
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes
    When Memtest86+ has completed 8 or more passes take a picture and post an image and upload to your reply

    MemTest86+ - Test RAM BSOD Tutorials

    I also suggest Prime95 Blend test - as it will find memory errors that MemTest86+ might not

    Step 6.
    Check Hard Drive for Errors using one of the options below:
    if you have a BIOS based system
    - run Seagate Seatools for DOS (Long Generic test). Boot from disk to run

    if you have a UEFI based system
    - run Seagate Seatools for DOS (Long Generic test). Boot from disk to run it (will have to disable SecureBoot and enable CSM/Legacy mode).

    - connect the hard drive to another working computer, and run Seagate Seatools for Windows (Long Generic test).

    Seagate Seatools for DOS (free): http://www.seagate.com/support/downloads/seatools/seatools-dos-master/

    Seagate Seatools for Windows
    https://www.seagate.com/support/downloads/seatools/seatools-win-master/
     
  8. dckeks

    dckeks

    Joined:
    Oct 7, 2017
    Messages:
    4,090
    First Name:
    Darrin
    I agree there is more to test before you rush to buying a new video card. Start with the following steps.

    Step 1:

    Speccy
    http://filehippo.com/download_speccy
    1. File > Save Snapshot. This will create a file called [hostname].speccy
    2. File > Publish Snapshot. This saves your snapshot to their servers
    3 Copy and Paste the link to your next Reply

    Step 2:
    Click on Start menu
    Type in cmd
    Right click on cmd in list and select run as administrator
    Copy and Paste the commands into the command console
    1. sfc /scannow
    2. dism /online /cleanup-image /restorehealth
    When these have completed.
    Right click on the top bar command window
    Left click on Edit then Select All
    Right click on the top bar again
    Left click on edit then copy
    paste into your reply

    Step 3:
    Download Process Explorer
    https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

    1. Save it to your desktop then run it. Right Click and Select Run As Administrator
    2. Select View Menu Click Select Columns
    3. In the Select Columns Window Check Verified Signer and Click OK
    4. Select Options Menu and Check Verify Image Signatures
    5. Double Click o the CPU Column to sort by highest CPU usage.
    (System Idle Process should be at the top once sorted properly)
    6. Wait approximately a minute
    7. Select Save or Save As from the File Menu and save System Idle Process.txt to Desktop
    8. Upload the file to your Reply

    Step 4:
    Please download and Run the Event Viewer Tool by Vino Rosso
    http://images.malwareremoval.com/vino/VEW.exe
    1. Right click on Vew.exe program and select Run as Administrator
    2.. Under Select log to query
    3. select System
    4. Under Select type to list
    Select:
    * Error
    * Warning
    Choose the Number of events as follows:
    Click on umber of events
    Type 20 in the box (1 to 20)
    Click the Run button (Notepad will open the log)
    upload files to next reply
    Rename to SystemLog.txt or it will be overwritten

    Step 5.
    Run memtest86+ version 5.01 for at least 8 passes.
    This may take hours so plan to run it overnight.

    Testing takes approximately 1 - 2 hours /GB RAM
    One error is a fail and you can abort testing
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes
    When Memtest86+ has completed 8 or more passes take a picture and post an image and upload to your reply

    MemTest86+ - Test RAM BSOD Tutorials

    I also suggest Prime95 Blend test - as it will find memory errors that MemTest86+ might not

    Step 6.
    Check Hard Drive for Errors using one of the options below:
    if you have a BIOS based system
    - run Seagate Seatools for DOS (Long Generic test). Boot from disk to run

    if you have a UEFI based system
    - run Seagate Seatools for DOS (Long Generic test). Boot from disk to run it (will have to disable SecureBoot and enable CSM/Legacy mode).

    - connect the hard drive to another working computer, and run Seagate Seatools for Windows (Long Generic test).

    Seagate Seatools for DOS (free): http://www.seagate.com/support/downloads/seatools/seatools-dos-master/

    Seagate Seatools for Windows
    https://www.seagate.com/support/downloads/seatools/seatools-win-master/
     
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