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Computer freezes at start up; unable to get to safe mode

Discussion in 'Windows Vista' started by Luckylindalu, Apr 3, 2011.

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  1. Luckylindalu

    Luckylindalu Thread Starter

    Joined:
    Apr 3, 2011
    Messages:
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    Hi all,

    I have checked other threads for a solution to this problem, but I cannot seem to find one.

    Ive got a Dell inspiron 1420 and it currently will not start up. After initializing, it gives me the screen that states that it detected an unusual shut down (which it did initiAlly, the screen froze so I powered it off manually). But now it won't get past this recovery screen. It freezes so that I cannot move to the option to start in safe mode nor will it do anything when I press f8 during start up. It freezes on this screen as well.

    I have no idea if I am infected let alone how to check if I can't even get on my computer. I may have some sort of operating info on another forum that I could find.

    Any suggestions?? I'm a student and need this computer!!

    Thanks.
     
  2. 1002richards

    1002richards Retired Trusted Advisor

    Joined:
    Jan 29, 2006
    Messages:
    5,333
    luckylindalu,
    A re-format as suggested will wipe all your docs, photos etc & it therefore very drastic and is only a last resort so don't try it yet please!

    I'm not sure of the solution but, in addition to the alternate boots you've already tried is there a "use last good configuration"? Or some kind of "repair" option? If so, try those in that order.

    Richard
     
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