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Computer FREEZES constantly!!! Help!!

Discussion in 'Windows XP' started by computerized, Jan 10, 2010.

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  1. computerized

    computerized Thread Starter

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    I had windows 7 for a month and everything was just fine. But my computer started freezing and restarting randomly just a few days ago. It got to the point when the screen would freeze at startup - you know, when the windows logo shows up? So I reformatted my computer to windows xp (all my files and programs are erased from existence!) but it still freezes at startup when the windows logo comes up. Sometimes i get "lucky" and i actually get to the desktop screen, I would poke around a little and then BOOM- the screen turns weird colors and my mouse cant move. I am forced to restart my computer and continue this crazy loop. I dont know where to look for help. I would greatly appreciate any assistance!
     
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  3. flavallee

    flavallee Trusted Advisor

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    Is this the computer that you're commenting about, and did it originally come with Vista Home Premium?

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  4. computerized

    computerized Thread Starter

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    yes. you are right on the dot!
     
  5. computerized

    computerized Thread Starter

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  6. Phantom010

    Phantom010 Trusted Advisor

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    Do you have any minidump files you could post? ZIP a few of the latest ones and attach them to your next post. They are located in C:\WINDOWS\Minidump.
     
  7. computerized

    computerized Thread Starter

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    Hello Phantom010! Well, I booted in safe mode and tried to search for that folder. However, I could not find the folder "Minidump" anywhere.
     
  8. Phantom010

    Phantom010 Trusted Advisor

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    Go to your Folder Options and check the "Show hidden files and folders" box. The minidump files folder might be hidden.
     
  9. flavallee

    flavallee Trusted Advisor

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    While you're in My Computer - Tools - Folder Options - View to select that setting, also uncheck the
    Hide protected operating system files
    setting. Click Apply - OK afterwards and ignore the warning that appears.

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  10. computerized

    computerized Thread Starter

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    I followed all flavallee's instructions, then I went into C:\WINDOWS, but when I typed C:\WINDOWS\Minidump, my computer just gave me an error prompt. It says "windows cannot find this." =[
     
  11. Phantom010

    Phantom010 Trusted Advisor

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    Have you run a Search for the folder?
     
  12. computerized

    computerized Thread Starter

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    Yes the search was done and no results
     
  13. flavallee

    flavallee Trusted Advisor

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    computerized:

    Just to make sure that you followed Phantom010's and my instructions correctly, you did select "Show hidden files and folders" and you did uncheck "Hide protected operating system files" and then you did click Apply - OK?

    You did a search for Minidump and came up empty? Do you know how to navigate to the C:\WINDOWS folder?

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  14. Phantom010

    Phantom010 Trusted Advisor

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    You're not the first person I see not finding the folder anywhere.

    Click on Start > Run > type sysdm.cpl

    Click the Advanced tab, and then click Settings under Startup and Recovery.

    In the "Write debugging information" list, click "Small memory dump (64k)". If it's not already in there, enter %SystemRoot%\Minidump in the "Small dump directory" box.

    Go into C:\WINDOWS and create the Minidump folder.

    [​IMG]

    flavallee, by default, the Minidump folder shouldn't be hidden.
     
  15. computerized

    computerized Thread Starter

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    OK i just performed a run and a search.

    I ran C:\WINDOWS\Minidump. Since windows said its not there, I ran C:WINDOWS and I tried to look for the folder. (I saw the "invisible" folders! =D) However, I couldn't find "Minidump".
    I then searched for "minidump" but nothing showed up. I went into folder options and unchecked everything that had the word "hide" in it. Finally, I tried again and no results.
     
  16. computerized

    computerized Thread Starter

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    Alright Phantom010. I got to the Settings under Start Up and Recovery and I see the %system%Root%\Minidump there.
    I clicked small memory dump (64k) and then clicked ok.
    An error prompt came up - "Windows cannot send administrative alerts unless the Alerter service is running."
    I ignored this and created the Minidump folder in C:\Windows.
    I dont see anything inside this folder though.
    Does it make a difference if i told you that I am in safe mode right now?
     
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