Computer freezes (deadlocks) when playing games

Kelvax

Thread Starter
Joined
May 22, 2019
Messages
9
I have a powerful pc, but with some games, my PC will completely lock up. Most commonly, it is a multiplayer game which is also openworld. So far, it is doubted to be related to the graphics card or overheating issues. All help is welcome and much appreciated.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,542
You provided no description of your "powerful pc", so please do the following in it:

Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

-------------------------------------------------
 

Kelvax

Thread Starter
Joined
May 22, 2019
Messages
9
Sorry, forgot about leaving specs!
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18362, Installed 20190819003446.000000-240
Processor: Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz, Intel64 Family 6 Model 158 Stepping 12, CPU Count: 6
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 1070
Hard Drives: C: 1861 GB (680 GB Free);
Motherboard: ASRock Z390 Phantom Gaming 4-IB, s/n M80-BA028104971
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Windows Defender, Enabled and Updated
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,542
cpu.JPG

gpu.JPG

What is the brand name and model number and wattage of the power supply?

I'm not a hardware expert nor a gamer, so be patient until someone here who is replies to you.

-----------------------------------------------------
 
Joined
Mar 2, 2019
Messages
712
If you suspect overheating issue let's try this first,
download and install bellow program to measure temps:
NOTE: download setup, not PRO version.
https://www.cpuid.com/softwares/hwmonitor.html

Once installed it must be ran as Administrator to be able to read hardware.

For your test to be accurate you are supposed to run the game until you reproduce the problem you're having.
Then press windows key to minimize game and look at what hwmonitor says about temps.
take a screenshot and share it here.
 
Joined
Aug 8, 2014
Messages
320
I have a powerful pc, but with some games, my PC will completely lock up. Most commonly, it is a multiplayer game which is also openworld. So far, it is doubted to be related to the graphics card or overheating issues. All help is welcome and much appreciated.
Is your display 120-144 htz?
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top