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Computer Freezes for 4-5 Minutes after startup

Discussion in 'Windows XP' started by nikmasteed, Mar 29, 2009.

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  1. nikmasteed

    nikmasteed Thread Starter

    Joined:
    Mar 29, 2009
    Messages:
    7
    Hello all-

    I have had this issue for several months. Everytime I boot or reboot my computer, startup occurs without any issues, but as soon as I attempt to do anything (open internet, open file folder, run program, etc), the PC freezes for several minutes before I am able to do anything. Once it goes through this "freeze cycle", I generally don't have any issues with the computer freezing thereafter, and am able to run whatever I want to do normally. This has caused me to leave my computer running for days before rebooting (I just leave the laptop closed when not in use). Any ideas on why this is occurring?

    I run Windows XP, 1.4GHz, 504MB
     
  2. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Welcome to TSG.
    If you can get into task manager(cntl/alt/delete)take a look at the high usage tasks.Generally idle task is well mover 90% which is cool.Other high users ned to be investigated.
    That's where I would start.
    What antivirus/antispyware apps do you have running.
    Have you tried booting into safe mode?Same problem?
     
  3. Mighty Mouse

    Mighty Mouse

    Joined:
    Apr 25, 2008
    Messages:
    251
    that's a very good suggestion......
    is nikmasteed using AVG anti-virus ?
    during those episodes of "Computer Freezes for 4-5 Minutes after startup" do you see the hdd activity light at the front of your box flashing rapidly ?


    .
     
  4. nikmasteed

    nikmasteed Thread Starter

    Joined:
    Mar 29, 2009
    Messages:
    7
    I run Symantec anti-virus daily.

    Task Manager does not open until the freeze cycle has completed, and when I check that after the freeze it is between 97-99 on System Idle Process.

    Rebooting in Safe Mode lets folders and internet browser (Mozilla) open immediately, but the internet doesnt seem to work (doesnt find web pages).

    This morning when I tried rebooting it took near 10 minutes for this freeze cycle to complete.

    Thanks for all the help thus far
     
  5. nikmasteed

    nikmasteed Thread Starter

    Joined:
    Mar 29, 2009
    Messages:
    7
    I also run AdAware regularly (every 2-3 days) so there shouldnt be too much spyware on there
     
  6. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    One other question,and I am just about tapped out of suggestions.
    When this started to happen,can you remember what,if anything,changed on your pc.Added software/hardware etc.
     
  7. nikmasteed

    nikmasteed Thread Starter

    Joined:
    Mar 29, 2009
    Messages:
    7
    Yes, and I'm sure now that you'll tell me that this is what caused it.

    About a year ago I was in college and had been having many issues with this laptop, and my college's student IT service suggested and performed a reformat of the hard drive. The freezing did not start immediately after this, but it wasn't too long after (within a month or two). I never had a chance to take it back there and now no longer go there.

    I just didn't know whether or not this was a problem you all have seen before and knew how to remedy. It's quite pesky.
     
  8. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Ok.About the only thing I can think of now is maybe move this to the HJT forum,providing them with an HJT log as outlined in that forum.Perhaps they can look at your log and isolate some apps that are running that could cause your problem.Without a snapshot of programs running,it is hard to determine the potential botleneck
    The other thing you could try is,disable if possible your anti virus application so that it will not start over a restart.Would probably have to look in your startup tasks and system start tasks to make this happen.
    What Operating system is this.
    And as asked above,is the disc lite on pretty solid during this feeeze.

    Oh and a couple of other things you could do,maybe all dead ends but perhaps worth the effort.

    chkdsk /f and then a defrag.
     
  9. WhitPhil

    WhitPhil Gone but never forgotten Trusted Advisor

    Joined:
    Oct 4, 2000
    Messages:
    8,684
    Post the HJT log here. The forum should only be used in the event that Malware is discovered.
     
  10. nikmasteed

    nikmasteed Thread Starter

    Joined:
    Mar 29, 2009
    Messages:
    7
    Thanks pedroguy and WhitPhil. I will look at the instructions on how to post an HJT log and will do so later this evening after work. Thanks for your help!

    I have Windows XP
     
  11. WhitPhil

    WhitPhil Gone but never forgotten Trusted Advisor

    Joined:
    Oct 4, 2000
    Messages:
    8,684
    Download, install and run HiJackThis

    Run the scan and save log file option
    When the LOG file opens in Notepad, Edit > Select all, Edit > Copy

    Then, in a reply post, Paste

    This will allow us to review your Startup apps.
     
  12. nikmasteed

    nikmasteed Thread Starter

    Joined:
    Mar 29, 2009
    Messages:
    7
    Here is my HJT log... thanks to anyone who reviews it-- it sure is foreign to me!

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 7:28:48 AM, on 3/31/2009
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16791)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\WLTRYSVC.EXE
    C:\WINDOWS\System32\bcmwltry.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Symantec AntiVirus\DefWatch.exe
    C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
    C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
    C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\SYMANT~1\VPTray.exe
    C:\WINDOWS\system32\WLTRAY.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\DNA\btdna.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Logitech\MouseWare\system\em_exec.exe
    C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Mozilla Firefox\FIREFOX.EXE
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.archnewsnow.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
    O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
    O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
    O4 - HKUS\S-1-5-19\..\RunOnce: [nltide3] cmd.exe /C rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [nltide1] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [nltide2] cmd.exe /C rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,L,,4,N (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [nltide3] cmd.exe /C rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\RunOnce: [nltide3] cmd.exe /C rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [nltide3] cmd.exe /C rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')
    O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
    O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1190211629562
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
    O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
    O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
    O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
    O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
    O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

    --
    End of file - 11476 bytes
     
  13. Mighty Mouse

    Mighty Mouse

    Joined:
    Apr 25, 2008
    Messages:
    251
    "O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe"

    i don't know much about HJT logs so this is just a passing comment.......

    Rtvscan.exe is Symantec's RealTimeVirusScan........i googled it.
    http://www.experts-exchange.com/Applications/Viruses/Q_20825921.html

    i made the response in Post #3 'cause i have a very similar "problem" with my AVG anti-virus when i either start up or reboot, the PC *almost* freezes for more than 5 minutes when AVG's avgrsx.exe kicks in with a scan when landing into Desktop. PC is usable but very S L O W. so i just go out and put the coffee on and whistle Waltzing Matilda for 10 minutes. come back and everything is hunky dory :D

    i've been told, one shouldn't disable these scan types.

    with your 504Mb, adding more RAM may help (???)

    anyone else ? ........


    .
     
  14. VsUK

    VsUK

    Joined:
    Dec 31, 1969
    Messages:
    12
    Norton AV & FW are serious memory hogs & slow down startup speeds. My speeds increased when i switched to Avast & Comodo Fw which rock any paid for service if you ask me.

    Just a tip for computer freeze after 4-5 minutes after boot, Maybe your CPU or GPU are over heating? I had that problem a few yrs ago, I never dusted my system out & the more dust collected on your fan's the harder they have to work & less air they create to cool your stuff down & inevitably they just stop. Graphic's cards often give you warnings such as rebooting dosnt complete loading into windows. A CPU overheat your system just cuts off the power & everything stops as with the Hard Drive but you get more Blue screen of deaths that lockups with HD's

    Whenever a computer stops after so long or reboots.. check to see if your CPU heatsink is to hot to touch strait after you shut down & if the back side of the Graphics card is very hot also. If yes, there to hot & overheating. Better be safe than sorry as a hardware failure costs you money, software costs you nothing but time..
     
  15. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Nik:
    Please do not do anything until whitphil has a chance to analyze and get back to you.
    As noted,these types of scan can take big resources,but wait for a complete analysis.
     
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