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Computer freezes, shuts down and then reboots itself

Discussion in 'Windows 10' started by BIGALX58, Jan 17, 2018.

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  1. dckeks

    dckeks

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    Darrin
    Okay, please perform the step and the clean boot and let me know if it works much better. I will go over your logs and let you know next steps.

    Step 1:
    Speccy
    http://filehippo.com/download_speccy

    1. File > Save Snapshot. This will create a file called [hostname].speccy
    2. File > Publish Snapshot. This saves your snapshot to their servers
    3 Copy and Paste the link to your next Reply
     
  2. dckeks

    dckeks

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    Darrin
    A couple more steps to help troubleshoot.

    Step 1.
    Click on Start menu
    Type in commnad
    Right click on cmd in list and select run as administrator
    Copy and Paste the commands into the command console
    systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"
    Upload the systeminfo.txt file from your desktop

    Step 2.
    Click on Start menu
    Type in commnad
    Right click on cmd in list and select run as administrator
    Copy and Paste the commands into the command console
    msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"
    Upload the systeminfo.txt file from your desktop
     
  3. BIGALX58

    BIGALX58 Thread Starter

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    Last edited: Mar 11, 2018
  4. dckeks

    dckeks

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    Hmm, did you copy and paste the commands into the command prompt? Did they just not run or give you an error message? I will check your speccy report to start and we can try other options if you cannot get the commands to work.

    If you still cannot get them to work then perform these steps:

    Step 3:
    Download Process Explorer
    https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

    1. Save it to your desktop then run it. Right Click and Select Run As Administrator
    2. Select View Menu Click Select Columns
    3. In the Select Columns Window Check Verified Signer and Click OK
    4. Select Options Menu and Check Verify Image Signatures
    5. Double Click o the CPU Column to sort by highest CPU usage.
    (System Idle Process should be at the top once sorted properly)
    6. Wait approximately a minute
    7. Select Save or Save As from the File Menu and save System Idle Process.txt to Desktop
    8. Upload the file to your Reply

    Step 4:
    Please download and Run the Event Viewer Tool by Vino Rosso
    http://images.malwareremoval.com/vino/VEW.exe

    1. Right click on Vew.exe program and select Run as Administrator
    2.. Under Select log to query
    3. select System
    4. Under Select type to list
    Select:
    * Error
    * Warning
    Choose the Number of events as follows:
    Click on umber of events
    Type 20 in the box (1 to 20)
    Click the Run button (Notepad will open the log)
    upload files to next reply
    Rename to SystemLog.txt or it will be overwritten

    Run these steps again Except at step 3.
    Select Application
    Rename log file to ApplicationLog.txt
    Upload or Paste to next reply
     
  5. BIGALX58

    BIGALX58 Thread Starter

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    I can't enter reply with the sick pc...there's no place below Step 4.....I'm going to try again tomorrow
     
  6. BIGALX58

    BIGALX58 Thread Starter

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    I ran all of the above, but I can't upload the files using the 'problem' computer. All of the files located on the desktop. Can I transfer over to the laptop and send them from there?
     
  7. BIGALX58

    BIGALX58 Thread Starter

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    I think I got it.....I wonder if these minor glitches are happening because this computer isn't working properly???
     

    Attached Files:

  8. BIGALX58

    BIGALX58 Thread Starter

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    I hope it's posted.
     

    Attached Files:

  9. dckeks

    dckeks

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    Okay I will check them out.

    It would be best to compress them all into a .zip file and upload from any computer.
     
  10. SOSINC

    SOSINC

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    After 35 years in this business, the very first thing I check is the temperature of the CPU. Most computers with any age on them have fan issues or NO GREASE UNDER THE FAN!
    Take the thing apart and lift the fan or heatsink. If the grease looks like it was burnt or discolored anywhere, that might be the problem. Get on Amazon and by a moderate ly priced thermal grease. put a dime sized smear on the chip and reassemble. This usually solves the problem. All CPU chips monitor temp and will reset if too hot!
     
  11. BIGALX58

    BIGALX58 Thread Starter

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    I didn't even know that this grease existed! Any particular brand? Is there any site that will give me some idea how to do this, just in case? I'll get on it ASAP. Thanks.
     
  12. dckeks

    dckeks

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    It’s always good to replace the thermal paste but your temps seeem to be fine so I doubt that is going to fix your issue. If you are going to do this though then give it a good cleaning. Search for thermal paste or grease. Lots of YouTube videos to show you how to perform or at least disassemble your laptop.

    Have you performed the clean boot procedure and tested? Are you still not able to upload the files I requested?
     
  13. BIGALX58

    BIGALX58 Thread Starter

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    I think that I have sent all of the files that you requested. Should I do a clean boot...never done it before...because right now the computer seems to be working OK...it doesn't seem to retain some info in the tabs etc and the shutdown button doesn't work. ( %windir%\system32\shutdown.exe/s/t)...All I get is flash of a small screen and nothing else. I can try the 'thermal paste' cleaning later on. After having the computer on almost all day today, it hasn't froze ...yet.
     
  14. dckeks

    dckeks

    Joined:
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    Darrin
    Okay that is good to hear. If it starts freezing again then perform the following steps and also the clean boot and test.

    System Info file and Msinfo32 and Event.log Files
    1. Click on Start menu
    2. Type in command to start searching the menu
    3. Right click on Command Prompt in list and select Run as Administrator
    4. Copy and Paste the command into the command console

    systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"

    5. Compress files into a .zip file such as Systemdiag.zip
    6. Upload the Systemdiag.zip file from your desktop to your reply
     
  15. BIGALX58

    BIGALX58 Thread Starter

    Joined:
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    I'm confused what the commands are to be....are there 3 separate command? I tried to enter the commands and all I got was messages like..."parameter incorrect" and not " recognized ad a command"...there were no files created. When I entered what I think is the first command, I got a brief message saying that processor was being loaded. I could be messing up...again....
     
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