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Computer freezes up after Avast 7 update

Discussion in 'General Security' started by ditzyblonde, Jul 2, 2012.

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  1. ditzyblonde

    ditzyblonde Thread Starter

    Joined:
    Jul 2, 2012
    Messages:
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    Hello all!

    A few days ago, Avast Free prompted me to update to the new version of the program. It was not a usual virus definition update but one that required a restart. Current version of Avast now 7.0.1451.

    After that, the computer freezes up at regular intervals. For example, if I am chatting in MSN, the window would turn blank(none of the chat text visible), Firefox also goes blank, nothing responds untill I turn off the power. Sometimes the lock up also locks up MS Word 2007, not allowing to save.
    After restart the Autiosave copy does not open.

    Also, System Restore does not work any more(does not create any system restore points) and Task manager also won't respond during the lock up. After restart, the system restore still has only a restore point of the current day only and none in the past.

    I ran a scan with MalwareBytes and nothing came up as infected.
    Avast's own scans (quick and full scans, did both) show no infections.

    Please, help me find what could be wrong! Avast is the only program that I've installed recently.

    My system stats:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Celeron(R) CPU 2.40GHz, x86 Family 15 Model 2 Stepping 9
    Processor Count: 1
    RAM: 1021 Mb
    Graphics Card: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller, 64 Mb
    Hard Drives: C: Total - 24583 MB, Free - 4350 MB; D: Total - 51764 MB, Free - 48107 MB;
    Motherboard: Dell Computer Corp.,
    Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled

    Thank you in advance. Hope this was the right forum to post to.
     
  2. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,067
    Hi and welcome.
    Some time ago [3-4 months] the Avast upgrade to version 7, was causing some problem.
    I use Avast on one of my Pc's and it happened to me but a re-install of Avast solved the problem.

    Uninstall Avast from Add-Remove programs - check if MS Word and Task Manager etc now work Ok.
    Then try a re-install of Avast or download either Avira Free Antivirus
    http://www.avira.com/en/avira-free-antivirus
    Or
    Microsoft Security Essentials.
    http://windows.microsoft.com/en-US/windows/products/security-essentials

    Let us know if any of the above helps.
     
  3. Byteman

    Byteman Moderator Malware Specialist

    Joined:
    Jan 24, 2002
    Messages:
    17,727
    Just today, one customer I have brought in a problem pc with Avast free which had just been upgraded to the new version 7.

    Not able to run Explorer shell , shut down repeatedly, had to use Task Manager for everything including trying to restart.

    Did the complete removal with their tool, RevoUninstaller once, fresh download, seemed to install really well, OK for a few minutes but started doing the same thing so I ended up removing again and putting in another program.

    I have not seen any posts in their forum yet about a really recent (last few days) problem. That computer was running Vista Home Premium w/SP2 on a Dell ordinary 64-bit platform. There sure were some bugs in the new version>

    As soon as Avast was removed the symptoms cleared up. Shame too, I use it on lots of PC's!

    Edit to add> http://forum.avast.com/index.php?topic=97889.0
     
  4. nahasf

    nahasf

    Joined:
    Aug 19, 2007
    Messages:
    29
    Got the same problem with the update of Avast 7. Weird behaviour, text dissapearing. I had similar problems with 2 of my computer and I concluded it was the update of the Avast 7 that was the culprit. I restored one computer to an older version and it was OK.
    I installed AVG on the other one. AVG is slower but I won't touch Avast until that problem is recognized and corrected.
    Running XP3
     
  5. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,654
    The current version is now 7.0.1456.

    Here is the changelog:

    * Fixed memory leak in aswMon2 driver
    * Fixed problem with random opening of the SafeZone
    * Fixed SSL connection issues with SMTP
    * Fixed blocking of Internet access
    * Fixed missing "Additional protection" tab
    * Fixed crashes in Outlook
    * Fixed some BSODs

    ----------------------------------------------------------

    I'll stick with Microsoft Security Essentials 4.0.1526.0.

    ----------------------------------------------------------
     
  6. Wizneup

    Wizneup

    Joined:
    Jul 6, 2012
    Messages:
    1
    When I booted my laptop last night, I heard something like this, "An unidentified threat has been noticed." I can't remember the exact words. Anyways, I went into my Avast software and didn't see any so-called "warnings" but I did notice that it needed to be updated so I clicked the link but after uploading it's like the program disappeared from my taskbar and it said my computer was unsecured. So I clicked "Fix Now" in the Avast software window nd that didn't work either. So I called Avast tech support and they told me my Windows registry needed to be repaired and that they could fix that problem remotely for $99. I declined their offer but I'm not a techie so I'm going to have to take it to someone for repairs. So, when I go to my other computer (desktop) and pull up their software it says that my system is protected but that my software is "not connected to any account." What the heck is going on? My paid subscription with Avast is good through December 2012.

    The other thing is, I have confidential data on my computer and I don't want anyone other than me seeing that information......passwords, bank statements, etc. What should I do?
     
  7. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,067
    Hi Wizneup and welcome.
    Try uninstalling Avast - right click the Avast icon in the task bar - click Disable permanently.
    Uninstall from Add-Remove programs [Programs and Features in Vista -Win 7]

    Use this cleanup tool if needed.
    Avast! Uninstall Utility.
    http://www.avast.com/uninstall-utility

    Then try re-installing Avast.

    The "not connected to any account." does not mean that you are unprotected - as having an
    account is optional.
     
  8. Byteman

    Byteman Moderator Malware Specialist

    Joined:
    Jan 24, 2002
    Messages:
    17,727
    Do you mean a file with a list of things like passwords, account numbers, tax papers or whatever? If so, you can use Private folders or use an encrypting tool to lock those files. This does come with drawbacks--- you will not be getting into your file without the passkey so you must take precautions to have a hard copy of that key on hand (a couple of copies actually) You have to keep these hard copies updated, too.

    You can move this file before someone works on the computer. You have to safeguard that backup and then put it back.

    You have to give the tech any passwords to start the computer.......

    For passwords that Windows or browsers etc keep on hand...... there is a cleanup routine that usually is all you need to do.

    Internet Explorer has it built in, but is not thorough enough for most of us, I use a tool called CleanUp!

    It's simple, free and very good. Note that on the first run it offers to run in DEMO mode to show you what it will remove....

    Also, there is sound involved, you may want to lower the computer volume a bit!

    See this about methods of clearing this type of information> http://www.wikihow.com/Clear-Your-Browser's-Cache


    and http://support.mozilla.org/en-US/kb...i-make-firefox-clear-my-history-automatically

    Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582
     
  9. bargrid

    bargrid

    Joined:
    May 14, 2012
    Messages:
    10
    I chose to update Avast a week or so ago. After that my Lenovo laptop running XP would only partly boot. I would get to the screen showing "loading your programs" and then it would freeze. The built in mouse will not work in Safe Mode so am having problems navigating. I selected "go to a restore point" which only took me to the July calendar and that point was after the problem started. I cannot get to the June calendar. At the moment I am showing the Windows desktop but have no way to move about. I would like to uninstall Avast. Is there a way that I can do this myself or do I need to take it to a shop? Any help will be GREATLY appreciated.
     
  10. bargrid

    bargrid

    Joined:
    May 14, 2012
    Messages:
    10
    See above. I have now, in Safe Mode, gotten to the Change/Remove screen. Don't ask me how. I hit every Function button and every combination of Control and Alt that I could think of but I am there and I couldn't do it again. I have navigated to the Avast listing but cannot get to the Remove button which is tantalizingly close. Had an idea and plugged in an external mouse which let me move the cursor all over the screen but DID nothing. I hate to play the "old lady" card but I am 78 years old and I don't need this frustration. Somebody please tell me what combination of keys will enable the Remove button and free me from this entrapment.
     
  11. Byteman

    Byteman Moderator Malware Specialist

    Joined:
    Jan 24, 2002
    Messages:
    17,727
    ONLY if you have somehow highlighted on the Avast! program's entry in your Add/Remove Programs list, you could try and press the Enter key on keyboard, which is the same as clicking on Uninstall/Remove

    However.........Avast is not neccessarily already highlighted so I would hesitate to offer the suggestion.

    What version of Windows are you using?????

    Here is a better way>>> http://www.avast.com/uninstall-utility

    Save Aswclear.exe to your desktop

    If you can click on that file (double click) it will run...just keep pressing Enter.....hope!
     
  12. bastian

    bastian

    Joined:
    Jul 1, 2012
    Messages:
    6
    Blues is correct, aviras virus program is one of the best. It's good to just remove the problems that might be causing the problems and if that doesnt get the job done, then use the anti virus software. I don't work for Avira, I've just used them in the past
     
  13. bargrid

    bargrid

    Joined:
    May 14, 2012
    Messages:
    10
    Thank you. I appreciate your response. I am running XP on a Lenovo laptop. The Avast listing in Change/Remove is wide and colored but evidently not high-lighted as pressing Enter did nothing. I went to the site you suggested but I can't download anything. Not having the use of a mouse thwarts everything I try to do.
     
  14. Byteman

    Byteman Moderator Malware Specialist

    Joined:
    Jan 24, 2002
    Messages:
    17,727
    Try the TAB key, you should see the highligted objects as you slowly press TAB.,.......then press ENTER key when something is highlighted.......




    http://www.techrepublic.com/article/teach-end-users-to-navigate-windows-without-a-mouse/5025585


    well, here is more help:

    http://www.ehow.com/how_8111984_move-windows-mouse-isnt-working.html

    http://www.ehow.com/how_6281354_use-keyboard-mouse.html

    http://www.ehow.com/how_6763059_use-keyboard-mouse-xp.html

    I am not sure if MouseKeys works in Safe Mode.

    But, watch the videos if you can-

    Usually, pressing the TAB key will navigate you to different items, say in the Start menu.....up and down arrow keys do that like the mouse would.

    You will quickly see what I mean but do be careful.....pressing the ENTER key is the same as clicking to do or activate what you are "On"
     
  15. bargrid

    bargrid

    Joined:
    May 14, 2012
    Messages:
    10
    Thank you so very much for the suggestions. These will go into my computer first aid kit. But I do want to report that I am, as of four this afternoon, up and running. The biggest problem was not having the use of a mouse. I learned that I could press the Windows key on the keyboard while in Safe Mode and be given options. I arrowed down to Avast and got the Avast page. I had been there before but could not get to Uninstall. I pressed every combination of Tab, arrow, Enter, Control, Alt, Backspace, Delete and any others I could think of. One of these worked but I have no idea which. I pressed Enter and was on my way home. Avast is history and I have installed AVG which I have used before. Everything seems to be in good working order. Luckily, I have a desktop that I could use to appeal to you good people. Again, I so very much appreciate your help. I have to report that I am being totally obnoxious in bragging about fixing this myself.
     
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