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computer freezes when installing software

Discussion in 'Hardware' started by paragon, Dec 23, 2001.

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  1. paragon

    paragon Thread Starter

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    Dec 23, 2001
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    my computer freezes when installing any software usually when the cd rom starts to speed up when the % numbers start counting up. anybody know?
     
  2. Wino

    Wino

    Joined:
    Nov 30, 2001
    Messages:
    19,328
    Before starting install do a ctrl-alt-del to see if any TSR programs running in background. If so, shutdown all, but EXPLORER by doing C-A-D, end task - this will give you a clean install of software.

    When you freeze, is it possible to do a single ctrl-alt-del to see what may not be responding or if there is an isset error?

    Hope this helps.

    Wino
     
  3. paragon

    paragon Thread Starter

    Joined:
    Dec 23, 2001
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    we tried what you suggested its still hangs. and you have to reset to escape anything else you can think of?
    thanks
     
  4. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    35,992
    Hiya

    Also, lets have a look at your 'behind the scenes' programs.

    Go to Run and type MSINFO32. If you get an error Programs | Accesories | System Tools | System Information.

    On the left choose Software Enviroment, then Startup Programs. Copy/paste here. If you cannot, then Action | Save as text file and copy/paste that way.

    Regards

    eddie
     
  5. Bryan

    Bryan

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    First Name:
    Bryan
    If your running Windows ME, <a href=http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q281967> this</a> is usually the cause for freezing or failed software and/or hardware installs.

    If your not running Windows ME, what Windows version are you running?
     
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