computer freezes when installing software

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paragon

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Joined
Dec 23, 2001
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2
my computer freezes when installing any software usually when the cd rom starts to speed up when the % numbers start counting up. anybody know?
 
Joined
Nov 30, 2001
Messages
19,676
Before starting install do a ctrl-alt-del to see if any TSR programs running in background. If so, shutdown all, but EXPLORER by doing C-A-D, end task - this will give you a clean install of software.

When you freeze, is it possible to do a single ctrl-alt-del to see what may not be responding or if there is an isset error?

Hope this helps.

Wino
 

paragon

Thread Starter
Joined
Dec 23, 2001
Messages
2
we tried what you suggested its still hangs. and you have to reset to escape anything else you can think of?
thanks
 

eddie5659

Moderator
Malware Specialist
Joined
Mar 19, 2001
Messages
37,298
Hiya

Also, lets have a look at your 'behind the scenes' programs.

Go to Run and type MSINFO32. If you get an error Programs | Accesories | System Tools | System Information.

On the left choose Software Enviroment, then Startup Programs. Copy/paste here. If you cannot, then Action | Save as text file and copy/paste that way.

Regards

eddie
 

Bryan

Bryan
Joined
Jul 3, 1999
Messages
11,943
If your running Windows ME, <a href=http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q281967> this</a> is usually the cause for freezing or failed software and/or hardware installs.

If your not running Windows ME, what Windows version are you running?
 
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