Computer freezes when plugging in headphones...

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Zyngawf

Thread Starter
Joined
Feb 10, 2013
Messages
2
Like the title says, my PC freezes when I plug in headphones and sometimes front panel USB devices. I had this problem previously on my old PC build but have upgraded my motherboard, CPU, GPU, case, and power supply since then (basically a new computer) only to have the same problem still... I have rebuilt the computer twice and checked all wires and motherboard to make sure nothing is grounding out. I have also tried different wall outlets in my house to eliminate the possibility of electrical problems from the outlet I was using. Not only am I not able to use my front panel connections, but also my comp runs very choppy after it freezes from plugging in devices and I am forced to restart my comp several times to get it working correctly again. I am in desperate need of some advice, please help me :(
 
Joined
Dec 28, 2004
Messages
8,256
Z:
Please:
run this forum's sys info utility; paste the results in a reply at this thread
http://library.techguy.org/wiki/TSG_Valuable_links

Power supply brand, model, model #. Output W; peak & highest continuous if you know.
Product support page from the PS manufacturer would be great. Same for your motherboard &, if applicable, sound card.

Do you have external speakers connected when you connect your USB headset? If so, save your work, shutdown; disconnect speakers, startup in normal mode; create a system restore point, test.

Have you had any BSODs or spontaneous reboots?

edit:
Please provide the headphone's brand, model & model #. Same for any other USB [ mouse, keyboard, speakers, ISP modem / router, for example ] , 1394 or external SATA ports; video ports, too.
:)

What changed? A hardware or software install or removal; update to W7 [ check the update history ], a program [ anti malware or other ]?

At what point during the re-install did the problems begin?

In which order did you install drivers?

Is anything overclocked?

Which diags have you run?
HDD
http://www.tacktech.com/display.cfm?ttid=287

RAM
Memtest86+
instead of W7's diag
http://www.carrona.org/mem.html

and Prime95 mem stress
http://www.carrona.org/prime95.html

CPU / GPU
www.ocbase.com

RF123
 
Joined
Dec 28, 2004
Messages
8,256
Z:
Check Device Manager for any bang [ red or yellow marked items ]. Provide the details of any bang.

RF123
 
Joined
Aug 1, 2003
Messages
51,988
Yeh, except that it looks like more than just headphones.

You may want to disconnect absolutely every piece of hardware that you can and still be able to boot up. See if the problem is gone, and then add each piece back, one at a time between boots and checks, to see if that narrows it down.
 
Joined
Dec 28, 2004
Messages
8,256
Yeh, except that it looks like more than just headphones.

You may want to disconnect absolutely every piece of hardware that you can and still be able to boot up. See if the problem is gone, and then add each piece back, one at a time between boots and checks, to see if that narrows it down.
Hope for the best.

Prepare for the worst.
Data backup is our friend.
;)

RF123
 

Zyngawf

Thread Starter
Joined
Feb 10, 2013
Messages
2
Here is the system info.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD FX(tm)-6300 Six-Core Processor, AMD64 Family 21 Model 2 Stepping 0
Processor Count: 6
RAM: 8162 Mb
Graphics Card: AMD Radeon HD 7700 Series, 1024 Mb
Hard Drives: C: Total - 476837 MB, Free - 406367 MB;
Motherboard: ASRock, 990FX Extreme4
Antivirus: Microsoft Security Essentials, Updated and Enabled

I do have external speakers that I am using But I have yet to see if they may be the issue.

I'm not getting any BSOD or reboots and everything runs great until I plug stuff in to the front panel connectors. The only thing I am seeing that is unusual is my Motherboard is showing error code a6 on startup which says SCSI detect in the manual? Not sure what that means though.

It will freeze no matter what kind of headphones I try so It's not a specific pair I am using. Other devices I have plugged in
are a Razer Deathadder USB mouse, Generic USB keyboard, and a USB network adapter. I have never had any problems with these devices however.

My power supply is a Thermaltake SP-750m (750watt) and is brand new.

I am overclocked to 4.6ghz but it runs stable when tested with Prime95 or any other stress testing utilities.

Like I said, I have formatted the HD and reinstalled windows fresh along with updating all drivers. Same problem after all that work.
 
Joined
Dec 28, 2004
Messages
8,256
I'm not getting any BSOD or reboots and everything runs great until I plug stuff in to the front panel connectors. The only thing I am seeing that is unusual is my Motherboard is showing error code a6 on startup which says SCSI detect in the manual? Not sure what that means though
What happens if you use a connection on the back or side of the computer?

If no problem occurs, the cause is either the connection running from the ports on the front, or the chipset on the ASRock.

Did you build this computer?

I am overclocked to 4.6ghz but it runs stable when tested with Prime95 or any other stress testing utilities.
For grins, set it to normal clocking & test.

What happens if you boot to "last known good config"?

What happens if you boot to "safe mode"?

run dxdiag
Any problems noted on the sound tab / tabs?
dxdiag doesn't test the hardware. It only checks drivers. :)

RF123
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top