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Computer freezes

Discussion in 'Virus & Other Malware Removal' started by Varstrom, Feb 16, 2013.

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  1. Varstrom

    Varstrom Thread Starter

    Joined:
    Jul 23, 2011
    Messages:
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    Hi all,

    I've got a Dell Inspiron desktop that is about 8 years old with 2GB of memory. I think I've got a virus or malware. When I try to turn it on, it lasts about 2 minutes then freezes. I tried booting up in safe mode but it does the same thing. I can't run any programs. Is there something I can do that is quick so that I'll have to time to fix it before it freezes?

    Any help would be appreciated. :)

    Thanks
    Varstrom
     
  2. Varstrom

    Varstrom Thread Starter

    Joined:
    Jul 23, 2011
    Messages:
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    Doesn't anyone know what to do in a case like this???:(

    Varstrom
     
  3. askey127

    askey127 Malware Specialist

    Joined:
    Dec 22, 2006
    Messages:
    3,721
    Hi Varstrom,
    This, most often, is the result of overheating of the processor. It will automatically shut off to protect itself from being destroyed.
    It usually occurs because the ventilation holes are blocked with dust, or because a fan has stopped.
    Unplug the machine, and take off the cover of the case. Vacuum out all the ventilation holes, the fans, and the main board.
    The brush attachment on a vacuum cleaner is good for this.
    Plug in the machine and start it up with the case cover still off, and see that all the fans still run.
    There will usually be one in the rear for the power supply box, and maybe one other on the case frame. There may also be a small one with a heat sink directly on the motherboard.
    If any of the fans fail to run when the machine starts, it will need to be replaced before the machine will work.

    There are other hardware failures that can cause this, like a defective graphics card or even motherboard, but the heat issue needs to be attended first.
    askey127
     
  4. Varstrom

    Varstrom Thread Starter

    Joined:
    Jul 23, 2011
    Messages:
    22
    Thank you. I'll give that a try! :)
     
  5. Varstrom

    Varstrom Thread Starter

    Joined:
    Jul 23, 2011
    Messages:
    22
    Hi

    I tried to vacuum everthing, but to no avail. I think the graphics card in inside the motherboard, but I'm not going to replace that. I can buy a new computer for that price. Thanks again for your help.

    Varstrom :)
     
  6. askey127

    askey127 Malware Specialist

    Joined:
    Dec 22, 2006
    Messages:
    3,721
    Since the originator will take other steps to solve the problem, this thread will be marked solved.
     
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