Computer freezing, and going black

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Gabgirl

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Joined
Jan 8, 2004
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33
Computer: Dell Inspiron 531s
Windows Vista Home Premium Service Pk 2




I recently updated my Norton Internet Security program a few days ago to its latest version, 2011. Everything seemed to be fine, then today I stepped away from my PC for awhile, but when I returned I noticed my Screen was freezing up, and whenever I'd try to bring up the task manager, the screen went completely black, then I received this message: "Logon Process failed to create security options dialog." I tried to shut the computer down, but it wouldnt shut down properly. I couldn't even shut it down by the power button. So I unplugged it and rebooted. When it started up I continued to get the freezing. I then remembered that there was a Mcafee security plus uploaded on my system when I downloaded Adobe Reader several months ago. I never used the Mcafee system, and it didn't seem to cause problems. Norton is the Security system that i've been using, but i'm wondering if my recent update of the program what has caused the problem. I've also noticed when I right clicked on several programs on my Desktop to pull down the menu(exp. Internet Explorer, Yahoo Messenger), I'm seeing Run as Administrator, Norton Internet Security, Norton File Insight in the menu.


All of this is strange to me, but I hope that someone can help me get this straightened out.

Thanks in advance
Gabgirl
 

Gabgirl

Thread Starter
Joined
Jan 8, 2004
Messages
33
Hello Ken. I saw the Mcafee when I went to RUN, and I disabled it. Is that what should help the problem?
 

Gabgirl

Thread Starter
Joined
Jan 8, 2004
Messages
33
Thank you So much for the link Lunalander. I'll definitely uninstall this Mcafee security off my system.
 

Gabgirl

Thread Starter
Joined
Jan 8, 2004
Messages
33
I'm back! I did remove the free Mcafee Security Scan Plus that was installed with My Adobe Reader, but it seems that i'm still having the same problems with the freezing and screen going black(It happened earlier tonight). Considering I was prompted by Norton to upgrade to the NIS 2011, I was wondering could all of these problems stem from Norton not removing the NIS 2010 before adding the newer version?

I don't know a whole lot about these computer programs, so just wondering what could be the problem....because the system was operating fine before this new upgrade.


Any help would be appreciated.
 
Joined
Sep 13, 2010
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628
Hi,
One, you should (if you can) remove the Solved , so more experienced members or a moderator does not overlook your post.
Two: Was your computer working A-Ok before Norton did the upgrade?
 

Gabgirl

Thread Starter
Joined
Jan 8, 2004
Messages
33
Hi, Ray!! Thanks, but I actually unclicked the Solved to UNSOLVED Assuming that it would appear that way to everyone that came to the board.


As to your question....Yes, my computer was working fine. There's a sizeable hard drive, and memory. I didn't have any problems with the Norton Internet Security 2010...I loved it!. But within the past week after this upgrade, its just been giving me a complete headache. I can barely surf the net without freezes or getting "performance alerts" from Norton saying CPU is at 96%. Just crazy!. So, I've tried to clear things up by taking the Mcafee program off. But it looks like it wasn't apart of the problem, thats why I'm assuming it was this new update of NIS.

I just hope others are able to see that the board is still open.
 

Gabgirl

Thread Starter
Joined
Jan 8, 2004
Messages
33
Oh I agree...and I assumed thats what happened when Norton did the update, but based on the way the system has been acting lately....I don't think so.


Thank you so much for the link, Ray!!!!
 
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