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Computer Freezing up

Discussion in 'Virus & Other Malware Removal' started by claudiamthompson, Jan 17, 2013.

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  1. claudiamthompson

    claudiamthompson Thread Starter

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    My computer is acting very strange. I am not sure if I have a virus or not but let me describe what's been happening...

    First of all, we moved to another location and a few days ago, and on Jan 8 the internet provider connected our computer and everything was configured on my computer here. When they did that, my email kept turning off and I would have to connect it again, but I just overlooked that because soon it was working again. So I just attributed that to that it sometimes takes time to migrate the system, or whatever you call it.

    But then a few of days later, which is now... things keep freezing up on my computer. Like, I will be in the middle of doing something, or clicking on something, and it freezes.

    I will then have to manually shut down my computer because I cant even do a control/alt/delete to get out of it. When I push the button to shut down my computer, sometimes it comes back on all the way, but most of the time it wont. Like, the screen is black, and it will say "(I cant remember the first word of this) DMI Pool". I will wait and wait but it wont restart all the way.

    This really has me worried. I called the Internet Provider and explained the problem, and he said we have a perfect connection. He also said backup everything on my computer and get a computer virus scan.

    I tried downloading AVG and then Stopzilla. But both scans stopped just a few percent into the scan and freezes up. Then I have to shut down my computer again.

    Can anyone please help me with this? I am going to lose YEARS of work that I have done with research and etc. I dont have anything to back it up with.

    I just want to add that I have no money at all to buy something to fix it or to get a computer repair man. I just found out my cat has diabetes and Ive got to take him for more tests and to get on insulin. And so I have to use my money for all of that. This couldnt of happened at a worse time.

    I have :

    Windows XP
    Version 2002
    Home Edition
    Service Pack 3

    Intel(R) Core(TM) Quad CPU
    Q660 @ 2.40GHz
    2.40GHz
    3.21GB of RAM

    Also, I tried doing a System Restore and it would not allow me to restore it any dates before January 8 which is the date when the Internet Provider connected us to the Internet. I also looked at the dates on the System Restore, and I dont know anything about this but I noticed on the 8th it is NOT in bold, meaning that is NOT an option for a date to restore my computer to... but all the OTHER dates are in bold, which I thought was rather weird.

    Claudia
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
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    Messages:
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    You really should back up your important stuff before proceeding. Do you not have a blank CD you could put it on?

    Please download DDS by sUBs to your desktop from the following location:

    http://download.bleepingcomputer.com/sUBs/dds.scr

    Double-click the dds.scr file to run the program.

    It will automatically run in silent mode and then you will see the following note:

    "Two logs shall be created n your Desktop".

    The logs will be named dds.txt and attach.txt.

    Wait until the logs appear and then copy and paste their contents in your post.
     
  3. claudiamthompson

    claudiamthompson Thread Starter

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    Why is that link trying to get me to download a screen saver and something called "Price Gong"?

    I quickly cancelled the download.
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    it should be a file called dds.scr but it's not a screen saver. Do you not get a box saying "you have chosen to open: dds.scr" from bleepingcomputer.com?
     
  5. claudiamthompson

    claudiamthompson Thread Starter

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    somehow I managed to fix it on my own last night
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Would you please share the solution with us?
     
  7. claudiamthompson

    claudiamthompson Thread Starter

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    Because the first time it froze up, I noticed it was when something popped up saying I needed a Java update... I decided to try the following...

    I went online, and found a special tool to be able to remove and install Java again onto my computer that I had never used before, and it actually worked! That was the first thing that started freezing up my computer, is that it kept telling me I needed Java updates but it would keep freezing, then wouldnt allow me to re-install the Java program.

    Then after I fixed the Java, suddenly the blue screen came up again on my computer, and started one of those CHKDSK checks where it seems to take forever to scan your computer for errors, and it goes through 3 stages... well before, it would freeze up in the middle of it, which it did the first time, again. But this time when I turned off my computer, it started the scan again and went through the entire thing! Before, it would just keep freezing up.

    THEN after that, I was able to redownload the AVG Virus scan program, and before, it kept going to 1% and stopping and freezing up. But this time it went through the entire thing and told me I had 7 threats on my computer and put them in a "vault" etc...

    Then I restarted my computer and it seems like everything is all back to normal!

    Then I decided to install Nero 12, because I realized I had uninstalled Nero Essentials which may have contributed to some of this problem.

    Because before I installed it, I noticed last night when I went to try to back up my stuff on blank CDs that the DVD RW thing was no longer there. I cannot play CDs now.

    It wont allow me to reinstall Nero Essentials, but it allowed me to install the Nero 11 last night.

    So NOW my problem is how to get my DVD RW thing back again. So I started another thread on that. I know absolutely nothing about computers but because I have no money available right now for a repair man, I am just having to go online and read alot of stuff and try to fix it myelf LOL!

    So far I tried going to the RUN thing and typing in devmgmt.msc which brings up the drives, and my ASUS DRW-20B1lt has a yellow exclammation point next to it. I tried uninstalling it, then clicking on the "Scan for hardware changes" and all of that but there isnt any Lower and Upper whatever you call it, that it said to delete. So thats where I am at now. Trying to figure out how to get my DVD drive there again.
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    So it was likely malware related. Please check the AVG log and post what was found. There is likely more to do.

    Also, please go back into Device Manager and double-click the DVD/CD Rom devices to open it and then click on the "Driver" Tab and then on "Driver Details" and let me know the names and paths to all of the files listed there.
     
  9. claudiamthompson

    claudiamthompson Thread Starter

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    I looked in the virus vault on AVG and the only things there were a bunch of Ad Aware Generic things, plus about 3 corrupted executable files, JRE which is Java related, and AVG as well.

    It doesnt give me any way to copy and paste it. I looked for a log but cant find one there.

    Although at the first of it when I was finally able to use the AVG it come up with some sort of threat and asked me if I wanted to remove it and I clicked yes. But I have no idea what that was.

    I will try the CD stuff you told me to do next..
     
  10. claudiamthompson

    claudiamthompson Thread Starter

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    Okay I clicked where it says DVD/CD-ROM Drives and the only one listed there is the ASUS DRW-20B1lt and nothing else.

    There is not any tab that says Drivers unless I am not clicking the right stuff in fact no tabs at all... just a list of things on the left. I have Windows XP.
     
  11. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Please also download and run DDS as per my earlier instructions.
     
  12. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    You have to double-click on ASUS DRW-20B1lt to open it up to access the other tabs.
     
  13. claudiamthompson

    claudiamthompson Thread Starter

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    I was able to click on the ASUS thing and the driver details. I uploaded a screen shot of it on here... which I hope works
     

    Attached Files:

  14. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
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    Please proceed with running DDS. We will likely be able to fix the problem during the course of the clean up.

    In addition to DDS, please do this:

    Please download GMER from: http://www.gmer.net

    Click on the "Download EXE" button and save the randomly named .exe file to your desktop.

    Note: You must uninstall any CD Emulation programs that you have before running GMER as they can cause conflicts and give false results.

    Double click the GMER .exe file on your desktop to run the tool and it will automatically do a quick scan.

    If the tool warns of rootkit activity and asks if you want to run a full scan, click on No and make sure the following are unchecked on the right-hand side:

    IAT/EAT
    Any drive letter other than the primary system drive (which is generally C).

    Click the Scan button and when the scan is finished, click Save and save the log in Notepad with the name ark.txt to your desktop.

    Note: It's important that all other windows be closed and that you don't touch the mouse or do anything with the computer during the scan as it may cause it to freeze. You should disable your screen saver as if it comes on it may cause the program to freeze.

    Open the ark.txt file and copy and paste the contents of the log here please.
     
  15. claudiamthompson

    claudiamthompson Thread Starter

    Joined:
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    DEVICE STATUS:

    Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
    Click Troubleshoot to start the troubleshooter for this device.
     
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