Computer gets stuck on Motherboard (dell) splash screen

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12FindersKeepers

Alexis
Thread Starter
Joined
Apr 27, 2012
Messages
104
Hi all,

I am having a problem with a month old new computer I just got and I updated my BIOS+performed windows updates, the install went well, but every morning/the following day when I turn on my computer it hangs at the dell motherboard splash screen. I have to turn it on and off 7 or eight times, and sometimes when I go into the F12 boot menu, and select any option, the screen is black.



I was eventually able to run a hardware and pre-boot test and everything came back clean. Immediately after this I was able to log into windows. I unplugged all USBs on startup (even the monitors), and that isn't what is causing the issue. I also reset windows and reinstalled it while keeping my files and the problem persists.



The funny thing is, after I'm able to log into windows after my 7-8 attempts at powering off and on, it works fine. I can shut it off, and when I turn it on it boots like normal. Same if I reset it. The problem returns if I turn it off overnight and turn it on the next day.



Not sure where to go from here, every morning I find myself repeating this same process of having to turn my computer on and off again. Can't roll back to anything since I just reinstalled windows. Should I attempt rolling back the BIOS now that I'm finally logged into Windows? Or try reseating the CMOS battery first?



Any advice on what to do would be helpful. As I've thrown the box away and it's going to be a bit harder to send it back.



System Info:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20210802095633.000000-420
Processor: 11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz, Intel64 Family 6 Model 167 Stepping 1, CPU Count: 16
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 1660 SUPER
Hard Drives: C: 932 GB (787 GB Free); D: 931 GB (931 GB Free);
Motherboard: Dell Inc. 0427JK, ver A00, s/n /F94TDF3/CNFCW0014R00TP/
System: Dell Inc., ver DELL - 1072009, s/n F94TDF3
Antivirus: Windows Defender, Enabled and Updated
 

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
44,512
I am having a problem with a month old new computer
This is under warranty. Return the system. If you mess with it, you can void your warranty. IF you do not care about your warranty, then and only then can we troubleshoot the problem.
 

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
44,512
BTW when you ask a question regarding a dell, include the full make, model# and service tag#
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
84,076
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20210802095633.000000-420
Processor: 11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz, Intel64 Family 6 Model 167 Stepping 1, CPU Count: 16
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 1660 SUPER
Hard Drives: C: 932 GB (787 GB Free); D: 931 GB (931 GB Free);
Motherboard: Dell Inc. 0427JK, ver A00, s/n /F94TDF3/CNFCW0014R00TP/
System: Dell Inc., ver DELL - 1072009, s/n F94TDF3
According to the log, it's associated with THIS Dell XPS 8940 desktop PC which was purchased less than 2 months ago and came with Windows 10 Home 64-bit.
According to its product specifications section, it came with either a 360W or a 500W power supply.
I may be wrong, but the powering on and off 7 - 8 times to get that PC working sounds like a power supply issue.
crjdriver is a one of our hardware diagnostic experts, so I'll leave you with him.

--------------------------------------------------
 
Last edited:

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
41,520
@12FindersKeepers since this is a new machine and under warranty, I would suggest going to the link Frank added to your computer then use Contact Technical Support to start an Online Chat with them. Use the Issue not Listed option to get the support options.

if it is deemed to be a power supply issue, they will send a tech out to you …typically within 2 days according to your warranty
 
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