Solved computer hacked windows xp won't load

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osephj

Thread Starter
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Oct 25, 2018
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My aol email was not working. I googled and found a site
which contained a phone number to call. I thought I was
talking to aol. The next thing I knew the guy was in my
computer and personal info was up on my screen. Long
story short I hung up and shut down my computer.
Now when I try to start up xp wont load without a
password that I don't and never have had or needed
before. What can I do?
 
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Mar 30, 2014
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I'm afraid the rules do not allow us to try and help with passwords:

Tech Support Guy Rules
Bypassing Passwords

Please do not ask for assistance with (or ways to bypass) a forgotten or unknown password, personal identification number (PIN) or any other type of access code that may be required on a computer, mobile device or web site. As there is no way to verify the actual situation or intent, no assistance will be provided and any such threads will be closed.
 
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TerryNet

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You could reinstall XP or install a Linux distribution.
 

osephj

Thread Starter
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Oct 25, 2018
Messages
28
to reload xp I have to do it over the current xp. The computer is warning
that this is dangerous. The other area does not have enough space. It also
warns not to have two operating systems in at the same time. I know
nothing about this stuff. If I reinstall, do I have to install the driver
discs as well. My main concern is to not loose the family pics that are
on this computer. Unfortunately I have not backed up in 4 years. I
won't make this mistake again.
 
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[inappropriate content deleted by mod.]

I suggest take it to a good computer technician to put the photos on something that will be easy for you to access. Do your research.

Windows XP is not being supported any more. This effects your security. Buy a new computer is the best advise I can give you.

AOL was housed under many companies over the years. You are lucky through all those moves that your email worked. I suggest move to a different email service like gmail or your ISP email service.
 
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Ramon
[inappropriate content deleted by mod.]
 
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TerryNet

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tecknurd and texasbullet, please see the rule quoted by SpywareDr. Part of the reason we do not help with password bypass is that we do not want to help with possible theft of data.
 
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Correct. Due to the open, public nature of this forum, any assistance given to help circumvent security measures, even for legitimate purposes, would then be available for unscrupulous individuals to use for illegitimate purposes. This is a risk that TechSupportGuy cannot take.
 

osephj

Thread Starter
Joined
Oct 25, 2018
Messages
28
to reload xp I have to do it over the current xp. The computer is warning
that this is dangerous. The other area does not have enough space. It also
warns not to have two operating systems in at the same time. I know
nothing about this stuff. If I reinstall, do I have to install the driver
discs as well. My main concern is to not loose the family pics that are
on this computer. Unfortunately I have not backed up in 4 years. I
won't make this mistake again.
[inappropriate content deleted by mod.]

I suggest take it to a good computer technician to put the photos on something that will be easy for you to access. Do your research.

Windows XP is not being supported any more. This effects your security. Buy a new computer is the best advise I can give you.

AOL was housed under many companies over the years. You are lucky through all those moves that your email worked. I suggest move to a different email service like gmail or your ISP email service.
Thank you for your advice. I suspected I would need a technician
to get me out of this mess. I just wanted to be sure. A new computer
is also what I know after 16 years is time.
 
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Mar 30, 2014
Messages
3,902
Yes, if you have never tried to disinfect an infected computer before, highly recommend taking it to someone who has.

Tip: Use something like Macrium Reflect Free (for Home use) to backup your computer at least once a month. That way, next time something like this happens, you can restore your last backup in a half hour or so and be back on the 'net.
 
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content deleted by Administrator.
 
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Cookiegal

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Zygmo,

I've deleted the content of your post as it does go against the rules as already stated by another member and a Moderator.
 
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