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computer hacked windows xp won't load

Discussion in 'Windows XP' started by osephj, Nov 3, 2018.

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  1. osephj

    osephj Thread Starter

    Joined:
    Oct 25, 2018
    Messages:
    3
    My aol email was not working. I googled and found a site
    which contained a phone number to call. I thought I was
    talking to aol. The next thing I knew the guy was in my
    computer and personal info was up on my screen. Long
    story short I hung up and shut down my computer.
    Now when I try to start up xp wont load without a
    password that I don't and never have had or needed
    before. What can I do?
     
  2. SpywareDr

    SpywareDr

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    Mar 30, 2014
    Messages:
    2,361
    I'm afraid the rules do not allow us to try and help with passwords:

    Tech Support Guy Rules
     
    Last edited: Nov 3, 2018
  3. TerryNet

    TerryNet Moderator

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    Messages:
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    First Name:
    Terry
    You could reinstall XP or install a Linux distribution.
     
  4. osephj

    osephj Thread Starter

    Joined:
    Oct 25, 2018
    Messages:
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    to reload xp I have to do it over the current xp. The computer is warning
    that this is dangerous. The other area does not have enough space. It also
    warns not to have two operating systems in at the same time. I know
    nothing about this stuff. If I reinstall, do I have to install the driver
    discs as well. My main concern is to not loose the family pics that are
    on this computer. Unfortunately I have not backed up in 4 years. I
    won't make this mistake again.
     
  5. tecknurd

    tecknurd

    Joined:
    May 28, 2018
    Messages:
    99
    [inappropriate content deleted by mod.]

    I suggest take it to a good computer technician to put the photos on something that will be easy for you to access. Do your research.

    Windows XP is not being supported any more. This effects your security. Buy a new computer is the best advise I can give you.

    AOL was housed under many companies over the years. You are lucky through all those moves that your email worked. I suggest move to a different email service like gmail or your ISP email service.
     
    Last edited by a moderator: Nov 4, 2018
  6. texasbullet

    texasbullet

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    First Name:
    Ramon
    [inappropriate content deleted by mod.]
     
    Last edited by a moderator: Nov 4, 2018
  7. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    tecknurd and texasbullet, please see the rule quoted by SpywareDr. Part of the reason we do not help with password bypass is that we do not want to help with possible theft of data.
     
    SpywareDr likes this.
  8. SpywareDr

    SpywareDr

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    Correct. Due to the open, public nature of this forum, any assistance given to help circumvent security measures, even for legitimate purposes, would then be available for unscrupulous individuals to use for illegitimate purposes. This is a risk that TechSupportGuy cannot take.
     
  9. osephj

    osephj Thread Starter

    Joined:
    Oct 25, 2018
    Messages:
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    Thank you for your advice. I suspected I would need a technician
    to get me out of this mess. I just wanted to be sure. A new computer
    is also what I know after 16 years is time.
     
  10. SpywareDr

    SpywareDr

    Joined:
    Mar 30, 2014
    Messages:
    2,361
    Yes, if you have never tried to disinfect an infected computer before, highly recommend taking it to someone who has.

    Tip: Use something like Macrium Reflect Free (for Home use) to backup your computer at least once a month. That way, next time something like this happens, you can restore your last backup in a half hour or so and be back on the 'net.
     
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