Computer hard freezing

Deln

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Joined
Aug 9, 2020
Messages
5
My computer started to hard freeze for a month or so now, the first time was during a Borderlands 3 game session and then it started to freeze here and there whenever i had a game opened. Not too sure why its starting to do this now.

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18362, Installed 20190609205819.000000-240
Processor: AMD Ryzen 5 1600X Six-Core Processor, AMD64 Family 23 Model 1 Stepping 1, CPU Count: 12
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 1060 6GB
Hard Drives: C: 222 GB (55 GB Free); D: 2794 GB (945 GB Free); G: 222 GB (31 GB Free);
Motherboard: Gigabyte Technology Co., Ltd. AB350M-Gaming 3-CF, ver x.x, s/n Default string
System: American Megatrends Inc., ver ALASKA - 1072009, s/n Default string
Antivirus: Avast Antivirus, Enabled and Updated
 

blues_harp28

Trusted Advisor
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Jan 9, 2005
Messages
19,078
Hi, run system file checker
In the search box type > cmd
Right click > Select Run as administrator
In the Command Prompt window
Type [copy and paste] sfc /scannow
Press Enter.
Let it run until it has completed the scan.
Restart your pc and let us know if it has helped.

It can take running system file checker 2-3 times for all files to be repaired/replaced.
 

Deln

Thread Starter
Joined
Aug 9, 2020
Messages
5
After doing the scan 2-3 times no violations were found.
 

blues_harp28

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I am not a gaming expert - is it only when playing games that this happens?
Have you made any changes to the pc recently - like installing Avast anti-virus program.?
Check and update the NVIDIA GeForce GTX drivers.
Check Task Manager to see what is running at the time of the freeze.
 

Deln

Thread Starter
Joined
Aug 9, 2020
Messages
5
The freeze only happen when i play game that demand alot of ressources(borderlands 3/death stranding/starcraft 2 on high settings, etc.). I've been monitoring my temp/memory usage and they seem ok as far i can see, i am also up to date on drivers for my GPU and my windows updates.

No changes that i can think of.

My memory usage never goes over 8-9GB(i have 16GB) by fear that it may be the reason of the freeze.
 

blues_harp28

Trusted Advisor
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Messages
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As you know playing games puts greater pressure on the system resources including the graphics card and installed memory.
Consider running a memory test.
Memtest86
https://www.memtest86.com/download.htm
Download the ISO file then burn to a DVD
Start the Pc using the DVD and run the memory test for at least 8 passes.
It is best to run a full scan on individual ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of ram - test each ram stick one at a time and test them in different slots.

It can also run from a USB stick - on the above website, scroll down to
''Image for creating bootable USB Drive - Download''

Guide to using Memtest86+
http://www.wikihow.com/Test-PC-Ram-with-MemTest86
 

Deln

Thread Starter
Joined
Aug 9, 2020
Messages
5
The test did not find anything wrong with the memory itself so i have to rule that out.

So far every single freezes i've had was with Firefox+any random game open, so i opened a random game while firefox was closed and set it on ultra, it went and ran for 2-3 hours without any issues.
 

blues_harp28

Trusted Advisor
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Joined
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Messages
19,078
Is your Firefox browser up to date - have you tried other browsers?
 

Deln

Thread Starter
Joined
Aug 9, 2020
Messages
5
firefox is currently up to date, i also tried with Microsoft Edge without any freeze so far.
 

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