1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

computer has blue screen does not respond to f8

Discussion in 'Earlier Versions of Windows' started by wolflake, Dec 15, 2001.

Thread Status:
Not open for further replies.
  1. wolflake

    wolflake Thread Starter

    Joined:
    Dec 15, 2001
    Messages:
    1
    Hi a friend of mine has a gateway and windows ME she installed Norton Sweeps and First Aid. She ran first aid and came up with an error on the IBM web cam. While fixing the problem she had an icon that came up and said resources are low. After that her screen went blue. It will not respond by f8 for prompting safe mode. When it was prompted the icon stated it had a after safe mode this is the errors:
    STATEMGR caused an exception O3H in module USER32.DLL at
    o17f:bff45d96
    SCANDISKSKW caused an exception''''''''same as above
    EXPLORER caused an exception""""""""""

    Originally before the safe mode when you shut the computer off at the power and turned it back on it would be a blue screen and these are the exception

    CMDNIST caused an exception O3H in modulleUSER32.DLL at 017f.bff45d96
    MSTASK
    CSINJECT
    STATEMGR
    RUNDLL32
    SSDPSRV

    If you could help by telling us how to get it back to the desktop and bury the blue screen it would be appreciated

    Thank you.
     
  2. Styxx

    Styxx Banned

    Joined:
    Sep 8, 2001
    Messages:
    4,888
    It sounds as if your operating system is corrupted and your HDD needs formatted and Windows re-installed fresh.

    But before you do, update and scan for virus, trojan or variant if you can. Scan on-line at http://housecall.antivirus.com.

    If you finally determine a format and re-install will be necessary, and you should do this immediately - Backup all your sensitive data (Internet Explorer Favorites, Netscape Bookmarks, Outlook Express contact lists, letters, pictures, databases, spreadsheets, music, etc.) to removable media for restoring later.
     

    Attached Files:

  3. brianF

    brianF

    Joined:
    Dec 2, 1999
    Messages:
    12,041
    You should be able to use windows me system restore function to restore a save point from before the problem occured

    See this article HERE
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/61891

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice