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computer has no sound

Discussion in 'Multimedia' started by cerebral, Jan 4, 2011.

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  1. cerebral

    cerebral Thread Starter

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    I recently had to clean my computer of several malware and spy ware programs. After running the clean up programs a few times, i noticed that my sound stopped working. I can hear the system beeps from the computer, but i cannot get any sound from the speakers, or any outputs.

    I have a SoundMAX Integrated Digital Audio when i went to the device manager, i noticed a yellow exclamation mark right next to it. I press properties, and it said:
    "Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)"

    I am currently running windows XP. Any help will be really appriciated
     
  2. cerebral

    cerebral Thread Starter

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    Thanks for your reply. I have checked the speakers by connecting other speakers and headphones, there is no sound. The volume setting is all the way up, and they are all unmuted. the only sound that comes out of the computer is the little "bing" that comes out to alert you made a mistake.
     
  3. Irukku

    Irukku

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    Check in your BIOS setup settings: under on-board devices, audio device... it should be enabled.
     
  4. cerebral

    cerebral Thread Starter

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    thanks.. i checked the bios and it said it was set up correctly.
     
  5. TheShooter93

    TheShooter93 Malware Specialist

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    First Name:
    Cody
    Click Start.

    In the search bar type devmgmt.msc and hit Enter.

    Click the + next to the pane Sound, Video and Game Controllers so it expands, showing all installed hardware.

    Take a screenshot of this window and attach the file in your next post.

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
     
  6. cerebral

    cerebral Thread Starter

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    here's the screen shot for you, thanks for your help
     

    Attached Files:

  7. TheShooter93

    TheShooter93 Malware Specialist

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    What's the exact make and model of the problem PC?

    (e.g. My computer is a Dell Inspiron 530s).
     
  8. cerebral

    cerebral Thread Starter

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    Dell OptiPlex GX620
     
  9. TheShooter93

    TheShooter93 Malware Specialist

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    Try here for the audio drivers for that computer.

    Though I have a feeling they won't work for the SoundMAX Integrated Digital Audio, it's worth a try.
     
  10. cerebral

    cerebral Thread Starter

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    i installed the audio drivers, and the sound still doesn't work..
     
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