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Computer High Jack

Discussion in 'Virus & Other Malware Removal' started by Puckintrucker1, Mar 20, 2015.

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  1. Puckintrucker1

    Puckintrucker1 Thread Starter

    Mar 20, 2015
    Popups and adweare have taken over my computer even throwing me offline. I have run Microsoft MRT tool and ESET scans and nothing was found. Your TSG SysInfo says that I don't have antivirus but it's loaded on my machine. I'm not tech savvy but I welcome any help. Thanks Puck. Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz, Intel64 Family 6 Model 37 Stepping 5
    Processor Count: 4
    RAM: 7991 Mb
    Graphics Card: Intel(R) HD Graphics, -324 Mb
    Hard Drives: C: Total - 939685 MB, Free - 370993 MB; I: Total - 1907728 MB, Free - 877687 MB;
    Motherboard: Dell Inc., 0C2KJT
    Antivirus: None
  2. CatByte

    CatByte Malware Specialist

    Feb 24, 2009
    Welcome to Tech Support Guy,

    Please run the following diagnostic tool:

    Please download the appropriate version of Farbar Recovery Scan Tool (FRST.exe) from here:
    http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/ (for 32bit systems)
    http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/ (for 64bit systems)
    save it to your desktop.
    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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