Hi I really need your help! In the last couple of weeks I got some kind of virus or malware that has really messed up my computer. I have ran many removal tools, etc and sometimes they find trojans and malware and remove them and other times they find nothing, yet my computer is still messed up. Then I received an email from Norton saying they believe my computer has a BOT. I tried to follow the instructions on removal but my browser will not let me load any microsoft updates. No matter how I attempt to get to microsoft updates, it brings up message "connection reset while loading the page"..sometimes it attempts to redirect me first then it goes to right place but gives me the same message. I also have other weird things going on. The computer rarely shuts down, I usually have to hold the on/off button but no matter how it shuts down I always get the error message on reboot that "generic host process for win32 services encountered a problem" and "svchost.exe" error message. Norton keeps showing me attacks that are being blocked and that are from "lkaturl71.com, https tidserv request 2" and "ikaturi11.com, https tidserv request 2". Can you give me any ideas on what I can do to find the spyware or the trojan or whatever is messing with my computer? I am not computer saavy at all, so any help you can give me would be greatly appreciated. Thanks so much!