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computer int disconnects from router on both wireless and with ethernet

Discussion in 'Networking' started by s10sleeper, May 15, 2011.

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  1. s10sleeper

    s10sleeper Thread Starter

    Joined:
    May 15, 2011
    Messages:
    2
    Good afternoon everyone,

    Please excuse the way that I may communicate as I am fairly new to posting on here.

    I have been having problems with my fathers computer. He currently has a linksys B network card and also has the capability of hooking up with an ethernet cable as he is close enough to it. The software he is using is windows XP

    The problem that he has is that while he is using any of his applications, such as on facebook, the computer will intermittently lose connection completely. At first i though that it may have been a problem with the network card but then found out that it is also happening when directly connected.

    I run on the same router in the house and use a dell Latitude E6500 with windows vista and no problems staying online.

    Does anyone have any possible idea as to how to resolve this. I am in the process of ordering a new network card for him that is a 802.11g instead of a 802.11b beyond this I cannot find any idea as to what is causing it. Any assistance is appreciated and I am more than happy to provide anymore necessary info.
     
  2. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Welcome to TSG:
    If you are experiencing disconnects on both wired and wireless,I might assume that the problem does not lie with the wireless adapter alone.
    Couple of things I might do.
    Run your updated antivirus/antispyware suite to flush out any potential threats.
    When you lose connectivity,take a look at task manager.Any particular task/process using a high % of cpu.? Idle task should be running above 90%.
    Boot up in safe mode with networking.
    Same problem?.
    Just to be safe,I might download any more current firmware for your router.I understand that your other pc does not have an issue,but newer firmware if available can't hurt.
    Any error msgs when connectivity is lost ?
    How do you recover ?
     
  3. s10sleeper

    s10sleeper Thread Starter

    Joined:
    May 15, 2011
    Messages:
    2
    Pedroguy,

    Thank you for the suggestions. The thought of a virus is one that I have considered. I use mcafee for the antivirus and as far a restarting, sometimes It works to disc reconnect and other times I must restart the desktop. I will check into your other ideas too.
     
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