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Computer Is Connected, But No Access To Internet

Discussion in 'Networking' started by Nanashi_Sai, May 22, 2014.

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  1. Nanashi_Sai

    Nanashi_Sai Thread Starter

    May 22, 2014
    Hello everyone. Thank you for your time in reading this.

    My girlfriend has recently had a problem with her computer in that the computer shows that it has
    connectivity to the internet, but none of the applications can access the internet. She is able to
    connect to other computers over LAN just fine and has no problems with that, it's just reaching
    the internet that is the problem.

    What has me stumped on this is how browsers are acting during this. With most network related issues
    the browser will display some kind of error, either that the page cannot be displayed or something. But
    for both Firefox and Internet Explorer you can type in any URL(ie; www.Google.com) and when you try
    to load that webpage the browser shows a loading bar for a split second, then the URL is cleared from
    the address bar and it stays on a blank page.

    It does the same with bookmarks, links and everything else I have tried. As I said, applications have issues as well. Guild Wars 2 says it cannot connect to the server, as does Steam and Origin.

    I have cleaned her harddrive using Malware Bytes' Anti-malware as well as using Comodo's Anti-Virus on both of our computers. She did have a lot of malware but removing it didn't solve the issue. Also I am unable to restore her computer to any earlier point because of an error that says something along the lines of "Cannot restore file "/c/$recyclebin...", I could get the actual error tonight if that helps.

    I appreciate any help that can be offered as I've tried everything I can think of short of reformatting her HDD and reinstalling windows.
  2. bobthehippy


    Jun 22, 2013
    If you can see other computers on the LAN, but not get to the internet, then the computer may not have a default gateway configured. Or has the wrong gateway configured.

    Or, seeing as the computer had some malware, you may need to do a reset on Internet Explorer. Or install Firefox (if you download the install files on another computer and use a USB stick).
  3. etaf

    etaf Moderator

    Oct 2, 2003
    First Name:
    - try safemode with networking (sometimes wireless does not work with safemode )
    as the PC starts keep tapping F8 - a menu appears - choose
    safemode with networking - see if that works

    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

    ipconfig /all

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
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