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In Progress Computer is extremely slow, unable to run SysInfo.exe

Discussion in 'Virus & Other Malware Removal' started by JPSeabury, May 28, 2018.

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  1. JPSeabury

    JPSeabury Thread Starter

    Joined:
    Mar 7, 2012
    Messages:
    31
    This laptop is my wife's, and it she reports that it is recently having a lot of problems: slow to boot, extremely slow in loading website pages (even though a speed test shows us getting 40 Mbps down).

    I tried to follow the instructions of downloading the TSG SysInfo.exe file, but am getting the following information when clicking the link to download the file:

    Screenshot attached.
     

    Attached Files:

  2. JPSeabury

    JPSeabury Thread Starter

    Joined:
    Mar 7, 2012
    Messages:
    31
    Got SysInfo.exe to run -- not sure what my trouble was yesterday, wasn't able to reproduce it today. Clicked the link, downloaded the EXE, and it ran normally. Here's the output:

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz, Intel64 Family 6 Model 142 Stepping 9
    Processor Count: 4
    RAM: 8061 Mb
    Graphics Card: Intel(R) HD Graphics 620, 1024 Mb
    Hard Drives: C: 917 GB (854 GB Free);
    Motherboard: Dell Inc., 0J3PPW
    Antivirus: Windows Defender, Disabled
     
  3. capnkrunch

    capnkrunch Malware Specialist

    Joined:
    Nov 28, 2015
    Messages:
    495
    Hello JPSeaburg,

    Apologies for the delay in getting to your topic. Do you still require assistance?

    Regards,
    capnkrunch
     
  4. JPSeabury

    JPSeabury Thread Starter

    Joined:
    Mar 7, 2012
    Messages:
    31
    I do! Thanks for the followup.
     
  5. capnkrunch

    capnkrunch Malware Specialist

    Joined:
    Nov 28, 2015
    Messages:
    495
    Hello JPSeabury :)

    You're welcome. Please read the following rules and warnings and then complete the instructions in my next post.

    Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
    • The instructions being given are for YOUR computer and system only!
      Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
    • You must have Administrator rights, permissions for this computer.
    • DO NOT run any other fix or removal tools unless instructed to do so.
    • DO NOT install any other software (or hardware) during the cleaning process.
    • Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
    • Print each set of instructions, if possible. Your Internet connection will not be available during some fix processes.
    • Only reply to this thread, do not start another ... Please, continue responding, until I give you the "All Clean".
      Remember, absence of symptoms does mean the infection is all gone.
    • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

    Note: If you haven't done so already, please read this topic Everyone MUST read this BEFORE posting for help in this forum where the conditions for receiving help here are explained.

    For your safety and protection, I would advise backing up all your important documents, personal data files and photos to a CD or DVD drive as some infections may render your computer unbootable during or before the disinfection process. The safest practice is not to backup any files with the following file extensions:
    exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.

     
  6. capnkrunch

    capnkrunch Malware Specialist

    Joined:
    Nov 28, 2015
    Messages:
    495
    FRST Scan
    • Please download FRST by Farbar, and save it to your Desktop.
      You need to download and run the 64-bit version.
    • Close all open programs and windows so you are at your Desktop.
    • Right click FRST64.exe and select Run as administrator.
    • When the tool opens click Yes to the disclaimer.
    • Press the Scan button and wait while the scan finished
    • Once finished, two files will open: FRST.txt and Addition.txt. Please copy and paste the contents of both logs in your reply.
      The logs can also be found in the same directory where FRST was run from.
    Please post each log separately to prevent it being cut off by the forum post size limiter.
    Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections...

    In your next reply please include:
    • Did you have any problems with the instructions?
    • FRST.txt
    • Addition.txt
    • Are there any changes in computer behavior?
     
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