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Computer is shutting down, randomly

Discussion in 'Windows XP' started by Blinddestruction, Nov 25, 2008.

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  1. Blinddestruction

    Blinddestruction Thread Starter

    Joined:
    May 25, 2008
    Messages:
    10
    Hello! I'm having a serious problem with my computer, and I feel that I have to type this as fast as I can because it's been shutting down very randomly lately.

    For the last three or four days, my computer has been completely dysfunctional? I suppose.

    At first, it just wouldn't turn on. I left it for a bit, and it actually would turn on, but it would run so incredibly slowly. I could barely open a program, and when I could OPEN them, they wouldn't run at all.

    After letting it sit for about two days, I turned it back on, and it works pretty okay for the first hour. The second hour it'll slow right back down, and then spontaneously shut down. I know this sounds like an over-heating problem, so I bought a really intense heavy duty laptop cooling fan to put under it. That doesn't help.

    My laptop DOES get hot, but nothing significant, especially with the fan. I figured it might be a virus, so I installed Kaspersky. Kaspersky runs fine, until I get to about 83% and it will continue running, but it will never go past that 83%. (I've let it run for almost 6 hours).

    I tried Kaspersky in Safe Mode, but my computer spontaneously shut off then too.

    I have Word 2007 installed, and it won't save any files. It just says, "Word Cannot Save Due To A File Permission Error". And just doesn't. Playing video is useless, because it just stops halfway through whatever media is playing. I've down two system restores to two different points further away, and that hasn't stopped it either.

    I'm running on a three and a half year old HP Pavilion Dv1000, Celeron Processor, running Windows XP Profession SP2.

    I tried cleaning the fan, but the plastic protecting the fan is welded together with the notebook.

    AND. Here's my hijackthis logfile. If that helps at all:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:48:49 PM, on 11/25/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\WINDOWS\system32\igfxtray.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
    C:\Program Files\Java\jre1.5.0\bin\jusched.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\WINDOWS\system32\LVCOMSX.EXE
    C:\Program Files\Logitech\Video\LogiTray.exe
    C:\Program Files\QuickTime\QTTask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\DAEMON Tools Lite\daemon.exe
    C:\Program Files\Logitech\Video\FxSvr2.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\PROGRA~1\Mozilla Firefox\firefox.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Documents and Settings\DeamonBitch\Desktop\HiJackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Hacked by Godzilla
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\YAHOO!\Companion\Installs\cpn\yt.dll
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\YAHOO!\Companion\Installs\cpn\yt.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
    O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\ievkbd.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\YAHOO!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: DAEMON Tools Toolbar - {32099AAC-C132-4136-9E9A-4E364A424E17} - C:\Program Files\DAEMON Tools Toolbar\DTToolbar.dll
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
    O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe
    O4 - HKLM\..\Run: [hpWirelessAssistant] "%ProgramFiles%\HPQ\HP Wireless Assistant\HP Wireless Assistant.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
    O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
    O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe"
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
    O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
    O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\SCIEPlgn.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O17 - HKLM\System\CCS\Services\Tcpip\..\{B15CF4D8-2B01-49E7-810E-EC4B0DF6FBF2}: NameServer = 212.72.23.30 212.72.23.31
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd.dll,C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Kaspersky Anti-Virus (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

    --
    End of file - 9488 bytes

    I don't know what any of this means. Is it just over-heating, if so, how can I tell/what can I do to fix it? I just don't feel like all it is is overheating.

    Anyway, YOUR HELP WOULD BE GREATLY GREATLY APPRECIATED. Thank you.
     
  2. Claymore

    Claymore

    Joined:
    May 20, 2005
    Messages:
    2,548
    You should test your RAM. Here are the instructions:

    Download

    Download MemTest86 here:
    http://www.memtest86.com/
    You want the Free Download => ISO image (zip)

    Unzip the downloaded file. You will get an .iso image file. This file is burned to create a boot CD. To burn an image file you can't just copy the file to a CD. You have to use an image burning utility. Windows doesn't include one natively. If you don't have a third-party image burning program you can use this one:
    http://www.imgburn.com/index.php?act=download
    It will put a right-click context menu option to burn an .iso file, or start the program and navigate to the .iso file you extracted above.

    Instructions

    You would be running one stick of RAM at a time. If you have more than one, remove to leave just one, then run the test.
    On the screen, you will see your CPU type and your chipset type on the top left.
    The program run a series of 9 tests on the stick of RAM. A complete run of the 9 tests is one Pass.
    The progress is shown at the top right: total Pass progress, and the progress of the currently running test. Some tests take longer than others. I ran a test on a single stick of 1 GB of RAM and one Pass of 9 tests took about an hour. Different hardware will take more or less time.
    After a Pass is completed, the program starts all over again automatically. For a thorough test it can be left running for several Pases. Some folks let it 2 or 3 hours or even overnight.
    You're looking for Errors. They are reported in the bottom horizontal line, next to Pass.
    Errors indicate failures/faults the RAM card.

    Alternative if you can boot into Windows
    (But with your condition it may not even go)

    If you can boot into Windows, you can get an alternative MemTest here:
    http://hcidesign.com/memtest/download.html

    Unzip the downloaded file, read the included manual, and run memtest.exe.
     
  3. Blinddestruction

    Blinddestruction Thread Starter

    Joined:
    May 25, 2008
    Messages:
    10
    Thank you for your reply.
    I tried the second option, (my computer turns on, and lasts about an hour/hour and a half) and so I ran it for about that long. During the time it actually did run it reported no errors, and if I remember correctly, it got up to about 78.1%.

    Could it be the RAM? Or is there anything else I could do to fix it. My computer IS STILL not working, and I've barely touched it at all. I really need this computer, but I don't know what's wrong.

    Does this sound like another problem, possibly?
     
  4. Claymore

    Claymore

    Joined:
    May 20, 2005
    Messages:
    2,548
    This doesn't look good:
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Hacked by Godzilla
    One of the experts will hopefully take a look at it.

    In the meantime:

    Right-click My Computer and click on Properties.
    Click the Advanced tab and in the 'Startup and Recovery' section click Settings.
    In the 'System Failure' section check these boxes:
    'Write an event to the system log'.
    'Send an Administrative alert'.
    Uncheck the 'Automatically restart' box.

    Go to Start => Run and type in "eventvwr.msc" {without the quotes}

    Look under Applications and System for any Errors (with the red cross icon) at about the time of the failure. Double-click on these for more information and a hyperlink (in blue) to a possible solution from Microsoft's database. These error messages often don't help much, but can sometimes give us a clue. The more essential information is the EventID, the faulting module, file or process, the Error Code from the blue screen. If you're still not sure, click the double-page notepad-type icon which copies the error information to the clipboard. Paste into Notepad and/or into your next post. If there are many Errors, collect them into one Notepad .txt file and attach it to your next post.
     
  5. Blinddestruction

    Blinddestruction Thread Starter

    Joined:
    May 25, 2008
    Messages:
    10
    Alright! I looked through the errors, and attached them to the message. There were quite a few errors, and many of them are repeated. Several times. One error in the "SYSTEMERRORS" document, error "4354" showed up as just a "WARNING" several times.
     

    Attached Files:

  6. Claymore

    Claymore

    Joined:
    May 20, 2005
    Messages:
    2,548
    Lots of Errors over several days, but can't say which is actually causing the shutdown. You would have to identify them with the time of the slowdown or shutdown. A sudden hardware fault wouldn't be listed but two things to do:

    Open the Registry Editor (Start => Run and type in regedit)
    Navigate to this key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ACPIEC
    Look in the right-hand pane for the item "Start".
    What is it's Value (in brackets at the end), e.g. 0x00000004 (4)

    =========================

    And this:

    Create a minidump crash log

    Right-click My Computer and click on Properties.
    Click the Advanced tab and in the 'Startup and Recovery' section click Settings.
    In the 'System Failure' section check these boxes:
    'Write an event to the system log'.
    'Send an Administrative alert'.
    Uncheck the 'Automatically restart' box.

    In the 'Write debugging information' section, select 'Small memory dump (64KB)'.

    The next time you experience a crash, if computer blue screens, an event will be written to the Event Viewer, and a minidump file will be created.
    The minidump file(s) are located in C:\Windows\minidump. They are dated - month-day-year. You can attach this folder to your next post. If possible, zip it first.

    It's important that the exact time of the shutdown is noted.
     
  7. Blinddestruction

    Blinddestruction Thread Starter

    Joined:
    May 25, 2008
    Messages:
    10
    Alright. SO! The value given by the computer for this:
    "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ACPIEC"
    IS! 0x00000000(0)

    I tried to create a minidump crash log, and I saved it specifically to C:\windows\minidump but the folder hasn't shown up, which I'm assuming means it isn't crashing? Or at least, in a way minidump can read. Or, do I need to change the route for the minidump log?

    HOWEVER, I turned the computer on, left it running, and let it shut off on it's own. Later, when I felt I could turn it on again, I went back to the "eventvwr.msc" and checked both the application and systems headings for any errors that took place around the time the computer shut down. The only error I found was error 7023 from source: Service Control Manager.

    Also, if it's of any relevance, the taskbar has become the language bar. No programs show up, and when I try to close the language bar or restore it, the whole thing disappears. If it's relevant information?

    THANK YOU SO MUCH FOR YOUR HELP, CLAYMORE!
     
  8. Claymore

    Claymore

    Joined:
    May 20, 2005
    Messages:
    2,548
    OK
    Go the the Registry entry for ACPIEC
    Double-click on the "Start" entry on the right and change the decimal Value data entry to 4.
    Restart.

    If that doesn't work, go to Device Manager (Start => Run => devmgmt.msc)
    In the System Drivers section, locate ACPI Fixed Feature Button.
    Right-click on it and click 'Uninstall'.
    Restart

    the Service Control Manager error may indicate that a service terminated unexpectedly. I guess it doesn't indicate which service? We'll wait and see if this reoccurs. Also, the Time update failure you had earlier, we'll wait and see if this reoccurs, but this is not the cause of any shutdown.
     
  9. Claymore

    Claymore

    Joined:
    May 20, 2005
    Messages:
    2,548
    And another thing to try if the above doesn't work. Try running the laptop with the battery removed and see if it still shuts down.
     
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